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Camelback Hyundai

Phoenix, AZ

2.8
759 Reviews

1500 E Camelback Rd

Phoenix, AZ

85014

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Showing 759 reviews

August 29, 2020

Crooked service department! They attempted to extort me by recommending unnecessary repairs for items well within manufacturer’s factory specifications. They also failed to repair / re-secure a loose fuel More

by AZ Entrepreneur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian
Sep 16, 2020 -

Camelback Hyundai responded

It is discouraging to hear that you had anything less than a stellar experience during a recent visit with us. We are unable to identify you by this screenname but we would like the opportunity to speak with you so we may address your concerns. Please contact Karl in our Customer Service Department at 602-249-1133.

Sep 17, 2020 -

AZ Entrepreneur responded

Your service department was asked five times to remedy a problem. The problem was a loose unclipped cable. If after five times your technicians can’t notice a simple loose unclipped cable that is obvious when the car is sitting on the ground why in God’s name would I ever ask such incompetent auto technicians to work on my vehicle and trust them to inspect the vehicle for safety issues. It is bad enough they over looked a obvious simple issue. The advisor made it worse by ignoring this loose cable and recommending unnecessary repairs for a car that was well within manufacturer’s specifications. The employees here failed themselves. I therefore will recognize the situation for what is and never return for service or for a car purchase. By the way my household purchases or leases a new car every year. This event has also brought into crystal clear focus that when you pay more for a Japanese car like Toyota, Lexus, and Mazda you are in my opinion getting a better made car than a Kia and hence getting more for the money. For me buying another Kia is no longer up for consideration. The experience at this dealership and their lack of detail has only helped to reinforce this conclusion.

August 29, 2020

He's a greater sales man and also a great son. He bought me a 2019 Hyundai, Kona. And drove it and delivered it all the way to California in the beginning of March before Covid-19. And took a plane back hom More

by ArelyRamirez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Beauchamp
Aug 31, 2020 -

Camelback Hyundai responded

We are so glad Carlos did something so wonderful for you! We have a great team, your son included!

July 28, 2020

I went in for a routine service. And felt compelled to share my experience. This is regarding Service Advisor Leonel Moreno! This young man is a credit to your organization. He made me feel special, comfo More

by G D MURRAY SR
Recommend Dealer
Yes
Employees Worked With
Leonel Moreno
Jul 29, 2020 -

Camelback Hyundai responded

Thank you for your positive review!

July 23, 2020

Hands down one of the most genuine and hardworking sales person I’ve ever came across. She helped me so much on getting my dream car and I love it so much. Not only that she broke down everything and made More

by Jerry Trevino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Jarrin
Jul 24, 2020 -

Camelback Hyundai responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 18, 2020

Great Experience at Camelback Hyundai Kia I was very impressed with the sales team at Camelback Hyundai Kia. My initial contact was with Sawyer Liao and once I got to the dealership, Carlos Be More

by GeorgeFrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sawyer Liao, Kasseem Swaidan, John Anderson, Carlos Beauchamp
Jul 20, 2020 -

Camelback Hyundai responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

July 10, 2020

WARNING: DO NOT BUY HERE! THE STAFF ARE SHADY AND THE OWNER We recently bought a Kia Telluride from Camelbak Kia after extensive research on the model. As a previous Kia owner, we expected a great sales experie More

by bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Esposito, Ryan Thomas
June 15, 2020

Started off by setting an appointment, and was unable to attend due to family emergency. The sales manager Doug Gayagas was instrumental in communicating by text and sending best regards. I messaged the n More

by S.Juvera
Recommend Dealer
Yes
Employees Worked With
Carlos Mawcinett, Carlos Beauchamp
Jun 17, 2020 -

Camelback Hyundai responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 13, 2020

Alec was instrumental in helping me select the right vehicle and make my buying experience a pleasure. Being an old guy he was patient with explaining vehicle features and service department. I live clo More

by Millyandbernie
Recommend Dealer
Yes
Employees Worked With
Alec Leege
Jun 15, 2020 -

Camelback Hyundai responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 03, 2020

I had nothing but an awesome experience at Camelback hyundai. I didnt feel pressured into getting anything and Carlos really helped me find a car that fit my needs and budget and as a bonus looked great More

by Paris G
Recommend Dealer
Yes
Employees Worked With
Carlos Mawcinett, Carlos Beauchamp
Jun 08, 2020 -

Camelback Hyundai responded

Thank you for your positive feedback!

May 15, 2020

Best experience purchasing my Kia Sportage, staff was super friendly and knowledgeable, this location had the best deals and worked with me so well. I’m in love with my new car! thank you so much. More

by Ashurenad
Recommend Dealer
Yes
Employees Worked With
Shyanne
Jun 01, 2020 -

Camelback Hyundai responded

Thank you for taking the time to leave us a positive review!

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