Camelback Hyundai

Anthony was great. Overall the experience was good but the additional cost added in the back by the finance guy really ticked us off. Still, we needed the extended warranty so it is what it is. the additional cost added in the back by the finance guy really ticked us off. Still, we needed the extended warranty so it is what it is. More

Had worked with several dealers via email and phone as I am very busy and can't waste my days off in a dealership all day. I decided on a dealer close to my house and picked out a car and worked what I thou am very busy and can't waste my days off in a dealership all day. I decided on a dealer close to my house and picked out a car and worked what I thought an amazing deal. The deal felt rushed and the sales people seemed too smooth and talked way too fast. Right before going to finance I gave the car a one last walk around and noticed 2 small dents on the hood. After 3 hours I was upset and left without my new car. It was one of the last 2012 Optima's in town with the features I wanted. Reached out to several other dealers via email and right from the start I know Nick Mayer Kia was going to be different. I had the numbers from my failed sale from the dealer in Scottsdale and quickly Paolo said no problem and got to work. He didnt have the car on the lot but would transfer one in before I arrived. He promised it would be worth my drive from Gilbert. To sum it up I ended up getting a 2013 for a better deal than I was getting at the other dealer for a 2012 model year. No pressure on the the extras in the finance dept. Just to the point and I felt my time was appriciated. Paolo was very professional and went to work for me the second I emailed him and kept in contact all day on what was going on. After an hour and a half, I came out very happy with my 2013 Optima purchase! I'm not much of a review writer unless credit is deserved and Paolo you deserved this one my friend! Daniel G. More

Everyone was amazing to work with! After having several bad experiences with other dealers I was relieved and impressed with the level of service I received from the moment I started working with the team. bad experiences with other dealers I was relieved and impressed with the level of service I received from the moment I started working with the team. It was a pleasure. More

CUSTOMER RESPONSE WAS FANTASTIC. I WAS A FIRST TIME USER TO AN AUTO INTERNET RECEIVED AN UNBELIEVABLE QUICK RESPONSE. WE CAME IN WITHIN 30 MINUTES AND WERE GREETED BY ANTHONY G AND IT WAS SMOOTH SAILING TH TO AN AUTO INTERNET RECEIVED AN UNBELIEVABLE QUICK RESPONSE. WE CAME IN WITHIN 30 MINUTES AND WERE GREETED BY ANTHONY G AND IT WAS SMOOTH SAILING THE ENTIRE TIME AND WE QUICKLY WERE ABLE TO REACH A MUTUAL DEAL TO OUR SATISFACTION AND LEFT WITH A FEW HOURS WITH OUR NEW 2013 SONATA LTD. WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING FOR A HYUNDAI OR SIMILAR VEHICLE. HAPPY CUSTOMER More

Great visit and great customer service by Anthony Guerrero. Quick and easy process. Would recommend asking for him. From start to finish less than two hours which included two test drives. Guerrero. Quick and easy process. Would recommend asking for him. From start to finish less than two hours which included two test drives. More

Paolo Castro is a very professional individual to work with and has a very super personality, which puts you at ease while buying a vehicle. This was without a doubt, is one of my best vehicle purchas with and has a very super personality, which puts you at ease while buying a vehicle. This was without a doubt, is one of my best vehicle purchasing experiences. It was well worth the trip up from Tucson. More

Anthony made my wife and I feel comfortable as soon as we got out of our car at Nick Mayer. His pleasant personality and genuine concern for what our needs and wants were as we searched for our new vehicle got out of our car at Nick Mayer. His pleasant personality and genuine concern for what our needs and wants were as we searched for our new vehicle was refreshing. He never tried to push something on us that was not aligned with the criteria we outlined for a new Hyundai. At each stage of the buying process, he was knowledgeable and answered our questions plus provided us additional information and insights. Once we decided on the Sonata of our choice, he was quickly able to get our trade in assessed and work on meeting our monthly payment target. We flew through the finance and paperwork processing in an efficient and effective manner then Anthony spent additional time setting up our BlueLink and showing us how it worked. This was by far one of the most enjoyable buying experiences we have had and Nick Mayer and Anthony Guerrero have won our repeat business of the future. More

This is the worse dealership ever. From the very This is the worse dealership ever. From the very beginning, the deal had caution flags. The price negotiation was a typical car dealership cliche. This is the worse dealership ever. From the very beginning, the deal had caution flags. The price negotiation was a typical car dealership cliche... The sales person (Ben) went back and forth from the finance manager playing with numbers but never really moving off the bottom line. Being tired, it was time to go... As I got in my car to drive away the general manager (Todd) came out, and as you can probably already hear him say, "What can we do to get a deal done?" He even promised to breakup my down payment or hold it for 30 days, whatever it took to get the deal done... When he's selling he's such a nice guy. -- I hate sales games. I called the next day to inform Todd, I'd accept his deal if he held my down payment for 30 days... He said great and he'd have the car delivered as soon as Ben got in. Since we were having this conversation in the morning, I assumed the car would show up during daylight hours - no, it showed up at my door at midnight... Which means, Ben didn't leave until the dealership closed at 8:00pm. Which is fine if he had said that's what he was going to do, but it wasn't... The last I heard from him was at 2:00pm saying he was leaving in a few minutes. The reason they claim they showed up so late was because the car was stuck in the service department. Ben said, "We want our cars to be perfect on delivery..." However, the vehicle was delivered to my house with the upgraded wheels that didn't belong on the vehicle (I wanted the OEM wheels) and later I discovered nothing was done to the vehicle. The engine oil was filthy, the power steering fluid was low and filthy, radiator fluid was low, windshield wipers were worthless and falling apart and a few pieces of small trash that I noticed the evening of the test drive were still in the exact same spot. What did the service department do?? The sales contract(s) Ben came to my house with were different than the price Todd and I negotiated. Thankfully, I kept the print out Todd gave me so I could show Ben the price Todd and I agreed too. Also, note, I said sales contracts, as in plural. It seems one of those sales contracts happen to have the upgraded wheels on them... They wanted me to sign both... Which is weird since I already had approved financing through my bank and wasn't financing this deal through the car dealership. But because of the Patriot Act they needed me to sign the contracts with my personal information on them... You know, for America and to keep us safe from terrorism. Remember, that down payment they were going to hold, that even when handing the check to Ben I confirmed they were going to hold it, he claimed to make a note of it... Yeah, that check posted and cleared my account 2 days later - he held it alright, just long enough for the accountant to cash it! Thank goodness my bank transfer happened faster than expected otherwise that would have been a big bounced check and a fee... Since this deal, Nick Mayer Hyundai has posted three (3) inquiries to my credit report - moving my credit score down 15 points. Why would they pull my credit report 3 times after the deal was done and they had already cashed by bank financing check? I asked Todd during our phone conversation today, he said he didn't, they wouldn't, then before even ending the sentence claimed it was to get me a lower interest rate... Lower interest rate?!? Come on. "We want those wheels!" So Nick Mayer Hyundai delivered my car with upgraded wheels I didn't want and that they were supposed to remove before delivery... When they delivered the vehicle, Ben apologized and promised they would come to my house and exchange them - keep in mind, I live 3 hours from the dealership! Since the purchase, we've even made two appointments for them to exchange the wheels, to date, they are a no show, both times I took time away from work to accommodate them. How do they thank me? Today, nearly 2-months after we completed our deal Todd called me up as if everything is fine to schedule a time when he could have someone pick up the wheels. Really?!?!? So here are a couple things everyone should note about this car dealership - what they say and what they mean are totally opposite - these people are a den of liars. They'll even lie in the same statement without pausing to take a breath. It's actually quite a remarkable skill. They have the worse communication skills I have ever witnessed. I mean, these people are so bad at calling you back or updating a person on the progress of the deal a reasonable person is left believing they do it on purpose. Like they pay bonuses for how far you can abuse a customer before they flip their lid. Buyer beware, this car dealership is a black-eye to the entire auto industry. Buy from them if you like a painfully frustrating experience; buy from someone else if you want to enjoy the purchasing experience. More

I worked with Paolo on trading in my 2006 H3 for the new Hyundai Sonata, which was what I thought I wanted and had my mind made up on color and interior! Then I drove the Kia Optima, initially I did not li Hyundai Sonata, which was what I thought I wanted and had my mind made up on color and interior! Then I drove the Kia Optima, initially I did not like the interior of the Optima but comparing the EX to the base model Hyundai I quickly changed my mind and I got a better car for the same price as the lower model Sonata. I LOVE the Kia, it looks great, drives beautifully and I feel like I got a good deal on my truck and the new car. I plan to have it for a very long time. Thanks Paolo!! More

i would first like to say Anthony G was perhaps the best salesman i worked with since i have started buying vehicles. not once did he try to force me to make a decision or get into something i didnt like. salesman i worked with since i have started buying vehicles. not once did he try to force me to make a decision or get into something i didnt like. he was patient with my indecisiveness but never once seemed to be annoyed. i went with the intention of purchasing a used car but after showing me the price difference between used and new plus incentives i was able to get into a 2013 Elantra. we spoke of the pros and cons of both used and new at length. he made sure i was comfortable with my decision and for that i appreciate his tact. I can honestly say that Anthony G has earned my business and i will be sure to look him up when i am ready to purchased another. i would definitely recommend him to a friend who is looking to buy a car. Keep up the great work Anthony. More