Camelback Hyundai

Fraud or Total Incompetence-Be Afraid, Be Very Afraid!!! -------------------------------------------------------------------------------- Recommend this dealer? No Purchased a vehicle from this deale -------------------------------------------------------------------------------- Recommend this dealer? No Purchased a vehicle from this dealer? Yes Problem: I purchased a 2011 Certified Pre-owned Kia Sorento from Nick Mayer Kia (purchased by Camelback Kia), but the $1,849.00 ten year Manufacturer Wrap warranty policy I purchased via $185.00 down payment wasn't initiated by the dealership. If you value integrity and customer service-I can only suggest you seek to do business with a reputable dealer! I tried from the date of my vehicle purchase in mid September to obtain the specific coverage and exclusions of the extended warranty policy offered by the dealership. My complaint to Kia Consumer Assistance finally resulted in my referral to a meeting with Joel Thomas, Sales Manager on November 29, 2012. He apologized profusely for the complete lack of communication and customer service I’d experienced. He instructed Eric in Finance to immediately complete my contract to purchase the Manufacturer Wrap policy, after which I waited in vain to receive a coupon payment book or to be advised of the specifics of the payment process. No paperwork was forthcoming and I then met with Shon Reynolds, Service Manager on December 28, 2012 at which time he personally completed a new policy contract and accepted my down payment of $185.00. He indicated nothing happened following the initial policy purchase paperwork because the dealership did not have the remainder of the required forms and emphatically stated that they dropped the ball. Then I waited to review my credit card statement because the monthly payments were specified to be charged to my American Express effective in January 2013. When the deduction for the monthly payment was not reflected, I immediately contacted Shon again. He was advised that the policy was cancelled and the down payment refunded to the dealership– But obviously I neither cancelled it, nor was advised of the cancellation nor was the down payment refunded to me! Shon said he had exhausted all resources to try to help me (in light of the interim dealership transition to Camelback Kia). I referred the case to Channel 12 Call 12 For Action for assistance with my unsuccessful attempts at problem resolution. They contacted Gabe, dealership Finance Director on repeated occasions with his promise to contact me, but he made no attempt to ever contact me. I contacted two different business consultants representing Nick Mayer Lincoln Mercury dealership in Cleveland, OH, who were charged with responsibility for resolution of any issues related to transition of the dealership to Camelback Kia. Both promised on more than one occasion to contact the Camelback Kia Finance Department to initiate the Manufacturer Wrap warranty policy I contracted for (reported by one of the reps to be "an easy fix"). However, despite my text and voicemail messages, they repeatedly failed to keep their promise to call me back . I am uncertain if I am a victim of outright fraud or total dealership incompetence or both, but six months following the initiation of the original warranty policy contract I neither have a policy or the refund of my $185.00 down payment or the courtesy of a return call from this dealership in an attempt to rectify this incomprehensible injustice. Again if you value integrity and customer service-I can only suggest you seek to do business with a reputable dealer. -------------------------------------------------------------------------------- Dealership Experience How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? No More

All the people I worked with were very friendly. The reason I gave the "Quality of work" an OK was because I had to come in and get another car. I bought the first car, and 2008 Kia Spectra, at the end reason I gave the "Quality of work" an OK was because I had to come in and get another car. I bought the first car, and 2008 Kia Spectra, at the end of March. After waiting ~55 days and not receiving my license plate, I called the AZMVD and they said they had not received the paperwork from the dealership. So, I went to the dealership and after some research they told me that my car, which I had been driving for nearly two months, would never pass emissions so I had to give them the car back and get another one. They worked with me and I am now in a better car at a good price, so I am happy overall but that was disappointing. More

I came in for a used car car and ended up getting a great deal on a brand new car thanks to the help offered they helped me with everything. All my questions have been answered even the following day. I'll b deal on a brand new car thanks to the help offered they helped me with everything. All my questions have been answered even the following day. I'll be able to pay it off in 3 years thanks to their help. I very glad I came here an worked with kieran More

I bought a brand new car here just under a year ago when they were still Nick Mayer. Now that Camelback Kia has bought them out I am FLOODED with sales calls about upgrading my car. It's not even a year old they were still Nick Mayer. Now that Camelback Kia has bought them out I am FLOODED with sales calls about upgrading my car. It's not even a year old yet!!!!!!!!! I've asked repeatedly to be removed from their mailing and call list and still they continue. 2-3 calls PER DAY. I would never do business with such a shady operation and am now filing a complaint with the FCC. More

I bought my car from the dealership in Phoenix, AZ 23rd Ave and Camelback 3 years ago. They service & treatment I received was so unprofessional and borderline harassment that I thought about filing charg Ave and Camelback 3 years ago. They service & treatment I received was so unprofessional and borderline harassment that I thought about filing charges against them. Now they WILL NOT STOP CALLING ME to try to sell me another car, sometimes 6 calls in one week! I understand they use previous customers to drum up more business. I WOULD NEVER BUY FROM THIS DEALSHIP AGAIN!! I have had 8 people since then that I have made sure did not buy from that dealership. I have called them FOUR TIMES and asked them not to contact me again! I now have other people calling to help me. I am contacting my attorney tomorrow to start harassment charges. I now will assure that no one I am in contact with ever buys a Hyundai, whereas before I was just steering them away from this dealership. Can you please leave me alone!!! Thank you for taking the time to read this. More

Don't waste your time with other dealerships when you can deal with the very reliable and very trusting Nick Mayer Hyundai. His sales team here has been on top of their game since day 1 - there is no den can deal with the very reliable and very trusting Nick Mayer Hyundai. His sales team here has been on top of their game since day 1 - there is no denying the fact that you'll be walking away with the best deal in the state!! More

I own a 2004 Kia Sedona. And, I love it. So, I sold my friend on the idea of getting a Kia when she became ready to purchase a new vehicle. My vehicle was going into the Service Department to have some w friend on the idea of getting a Kia when she became ready to purchase a new vehicle. My vehicle was going into the Service Department to have some work done on it so she came in with me. We had the WORST EXPERIENCE ever!! My friend and I spent 5 hours there looking for a pre-owned vehicle that she could afford. You know, one that would have the monthly payments in the range she was looking for. After 5 hours, the salesperson found one that they could get her into. So, she started the paperwork process. When it was time for her to sign the last piece of paperwork...it was a "Lease Agreement". It was her understanding (and mine) that she was trading her vehicle in on the purchase of a pre-owned vehicle. So, she asked for her keys back and said she was leaving. She was not going to "lease" anything!! The person that was helping with the deal on the finance side of it...walked around the showroom floor and very loudly kept saying he didn't know what her problem was...she signed the paperwork...all she had to do was sign the contract and the vehicle would be hers!!! The saleperson went over to her and asked what had happened...what did he say to you? What can I do to make it right? What can I do to get you into a vehicle today? Tell me what you want! I'll do whatever I can to help you. She said you can give me my keys back so I can go home. He went on to tell her that he had explained to her that they weren't able to get her approved for a vehicle in her price range. But, they could "lease" her one...in her price range!! I jumped in and said...no, I was there. You never told her it was a "lease". As a matter of fact, she told you (more than once) that she did not want to "lease". She wanted to trade her car in on the purchase of a pre-owned vehicle. That other man was still walking around the showroom and down the hall towards the Service Department saying very loundly....I don't know what her problem is...all she has to do is sign the contract and the vehicle is hers!!! I said, would you please just give her the keys to her car so we can go home!! We've been here for over 5 hours now!! They finally gave her keys back and let us go home. They were so unprofessional!! I would NEVER buy a vehicle from there. You can pay attention to this warning as to how you may be treated...or not! It's up to you! Don't say I didn't warn you!! More

Fantastic dealership at Nick Mayer Hyundai...Sonata is one of the safest and budget-friendly cars out on the road today, and fortunately for us, Nick Mayer carries it for a price so good, you won't be abl one of the safest and budget-friendly cars out on the road today, and fortunately for us, Nick Mayer carries it for a price so good, you won't be able to pass it up! Safe family is a happy dad! More

My wife and I purchased a 2012 KIA Sorento from Camelback KIA. Our salesman was Karl Davis. He made the entire process enjoyabe, exciting, and pleasantly unforgetable. Please thank him for us. We will NE KIA. Our salesman was Karl Davis. He made the entire process enjoyabe, exciting, and pleasantly unforgetable. Please thank him for us. We will NEVER buy a vehicle from ANYONE except Karl again. More

This place is a rip off, Nick Mayer is not closed, stay away from this dealership, go elsewhere, would not by a stick of gum. away from this dealership, go elsewhere, would not by a stick of gum. More