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Camelback Hyundai
Phoenix, AZ
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 761 reviews
October 11, 2014
Thank you for your cordial service Zak Abu. Thank you for your support and understanding with the purchase of my new car. I was worried about dealing with Car salesperson but you proved to be ve Thank you for your support and understanding with the purchase of my new car. I was worried about dealing with Car salesperson but you proved to be very patient, sincere and explained every process to me. It ended up been a good experience. I appreciate your understanding. met Zak prior to my buying a car, but you know how the saying goes about car salespeople. He proved to be the opposite. He is very professional, cordial and understanding. More
by limited car
Employees Worked With
Zak Abu.
September 24, 2014
Horrible Customer Service Issue 1) I purchased my vehicle over 2 months ago and still have not received my tags. I have made multiple calls to the dealership and always get pa Issue 1) I purchased my vehicle over 2 months ago and still have not received my tags. I have made multiple calls to the dealership and always get passed around. No one wants to own the issue-there's always an excuse. People don't call back etc. Issue 2) When you call the dealership, you rarely get a live person. If you do, they transfer you to the wrong person/department or the people you need are never there or have quit-high turnover. A few times the calls have just terminated. Issue 3) I get a sales call sometimes two times a week asking me if I'm interested in purchasing a vehicle. I have told them each time that I have purchased a vehicle already and to please update my file. This has not happened to date....I still get calls. Issue 4) I spoke to the customer service rep Susan who stated she was very sorry about the difficulty in communicating, would send a gift card for my trouble., etc. We double checked my address and changed my phone # to my cell#(for the 4th time). I never received the gift card, and the issues with the receptionist/communication remain. More
by HorribleExperienceAZ
Employees Worked With
Susan Srebernack
August 16, 2014
We ignored the red flags, and we paid the price. My husband and I went against our better judgement and chose to purchase our car from Camelback Kia rather than our preferred spot. The low prices pul My husband and I went against our better judgement and chose to purchase our car from Camelback Kia rather than our preferred spot. The low prices pulled us in, but now we wished we paid more for better customer service. My husband went to their dealership to scope out the selection. He told them that he would bring me the next day to take a look. We went back the next day and it was a ghost town. Trash was everywhere, the offices looked ransacked, and no one was there. We called and they told us they moved locations that day. Why wouldn't someone tell my husband that the day before? We ignored the red flag and went to their new location. When we asked to test drive a certain car, they couldn't find the keys. So, we picked a different car, and they couldn't find those either. So, essentially they had to tell us which cars we could drive because they were completely disorganized. We ignored the red flag again. We decided on the car we wanted and then started going through the paperwork and car-buying essentials. We were asked for our licenses, proof of insurance, and so on. We gave them everything they requested, including emailing a copy of our insurance to the sales guy's manager, who took over when the person we were working with was called away. After filling out all the paperwork, we waited and waited for the car to be ready. Apparently there was some miscommunication between detailing and the manager we were working with and we waited a good hour before we could leave. As we drove off the lot, I realized they hadn't even filled up the gas tank for us, which I thought was pretty standard to fill up the gas tank, especially since we bought a brand new car. We knew then we would never go back, but it only got worse. Two weeks later, my husband got a call from Camelback Kia telling us that we never gave them the necessary documents and they couldn't approve the loan. I called them back and they told me that we never gave them our licenses or proof of insurance. When I confronted them with the fact that we did and we even emailed it to Fernando, the manager, then they admitted that they lost it. The question remains why they felt they needed to blame us for their disorganization and lack of professionalism. At this point, we were ready to give the car back. They told us we had to drive back to Phoenix and give them the requested information. They didn't care about how they made the mistake and how much of an inconvenience it was for us to drop everything and go down there. So, we waited until the weekend and went back to Camelback Kia to sort it out. They left us in the waiting room for over an hour before someone came to talk to us. They obviously didn't care about their customers or correcting their own mistakes. When we finally got to talk to someone, we had to explain everything because he wasn't up-to-date on the situation. He offered us a lot of free stuff, but the damage was done, and we refused it all. Even after all this, my husband received four calls from their sales department asking if we wanted to buy a car, after we just bought one! And we found out that the nice sales guy we worked with was fired, but the manager, Fernando, is still there, even though he's the one who lost our documents. Whatever you do, don't go to Camelback Kia. They're inconsiderate, unprofessional, disorganized, and put blame on the customers when it's their own fault. Purchasing a car is an investment, so make sure you choose a dealership that is going to treat their customers better. Camelback Kia means weeks of hassles and accusations. And who needs that? We will never go back to Camelback Kia, and we tell everyone about our experience. We ignored those many red flags, and we still regret it. More
by CharlyDaws
Employees Worked With
Fernando
August 14, 2014
Nothing is confidential. I went to change in a car that was messed up by someone else. While doing this process the agents went and told my business to someone I did not want I went to change in a car that was messed up by someone else. While doing this process the agents went and told my business to someone I did not want to know what was going on. I have not gotten a car from them and don't think I will. They have created more problems for me when it should have been an easy process. More
by time2465
Employees Worked With
MJ and Jose
June 25, 2014
House of Horrors I never want to return to this dealership. I don't even want to drive by it. Customer Service is just so bad that there is no way to explain it. All I never want to return to this dealership. I don't even want to drive by it. Customer Service is just so bad that there is no way to explain it. All I needed was some minor repairs performed that couldn't be done on the day of purchase. Weeks later, several trips to the dealership and promises made, nothing was accomplished until I nearly had a break down in the lobby. No organization, no communication, lots of finger pointing, not my department, broken promises. Phone calls and emails not returned. After two weeks and speaking with several people in Service, Sales, Finance etc. I was given to Susan Srebernak, Customer Relations Manager. Can't say that she was any more skilled, helpful or friendly then the rest. Phone calls and emails left unanswered by her and the GM as well. The worst part of the experience is, they seem to have no idea how bad they made it for me. Took the joy right out of my new car. More
by wendyelam
Employees Worked With
Susan Srebernak
June 03, 2014
Buy Back Program Blow Off! After being hounded by sales calls I decided to check out the Buy Back program. They made a lot of promises and couldn't follow through with any of th After being hounded by sales calls I decided to check out the Buy Back program. They made a lot of promises and couldn't follow through with any of them. When they realized this instead of owning up to their errors and false advertising, they blew me off. Not once but TWICE! After a week of being forgotten I received a call from their customer service department asking how my buying experience was. At that time I was given to a "manager" who promised he would get back in touch with me and help me out. NOPE. So then I got several more sales calls from people about how they have moved locations and they can do this and that. All I wanted was for them to do what they said they could do from the beginning or at least own up to their car salesman lies. But you will NOT get that from them. I won't be coming here for my car maintenance or purchasing a new one from you in the future. And I will make darn sure that my friends and family don't either! More
by Erica_C
Employees Worked With
Travis, Andrew -Sales Manager and Tino and many more.
May 16, 2014
I will never buy a car here again I bought my first car here. I love my car yes but I could have went somewhere else for the service. I bought my car last month and boy did I get the I bought my first car here. I love my car yes but I could have went somewhere else for the service. I bought my car last month and boy did I get the run around. Every single thing there takes forever the right hand don't know what the left hand is doing. When I tried to call to get help with some questions I had I called the guy that gave me his number. Well 2 weeks later he no longer worked there. I left a voice mail last week and this week and have yet to have someone call me. I am a first tIme car buyer and this was such a bad experience. The receptionist I had talked to this week was so rude. How do they stay in business. I will never purchase a vehicle from them again. In fact if anyone I know is looking for a car I will tell them to stay clear of camelback Kia. They have poor customer service. They are great whoever at lying that is there strong card. Had I known this was going to be a huge hassle I would have never purchased my car there. But what do they care they got my money it is 2 days until my temporary tag expires and let me tell you I have not received a call of when to pick my plate up. They also never gave the company who handles taking the money out my account the new paper work stating my payment has changed. So it looked like I was already behind since they failed to send the proper documentation to them. Over all horrible experience. I never want to buy a car agin because of camelback Kia More
by unhappy
Employees Worked With
Costumer service
May 12, 2014
Clearly Any 5-Star Ratings Were Written by Employees DO NOT go to Camelback Kia! I would absolutely NEVER recommend this place to anyone!! The sales staff here is extremely shady and will blatantly lie j DO NOT go to Camelback Kia! I would absolutely NEVER recommend this place to anyone!! The sales staff here is extremely shady and will blatantly lie just to tell you what you want to hear. It began when I received a call saying that they had the car I was looking for on the lot. I quickly drove over (a 40 min drive for me) to find out that the car could “no longer be found” but they had one down the street. 4 hours later, they still can’t locate this car (how hard is it to locate a car…) and then mention that they have a car in Vegas and will send someone to drive it down. I clearly stated that I did not want a car driven from Vegas; they obliged and I agreed to wait a few more weeks until they found a different one that was closer. I ended up getting a call that my car was finally in and ready to go, only to find out that they DID send someone to drive it from Vegas. I also mentioned that I did not want the “dealer installed options” (which included door guards, tinting, paint protection, etc.) but they would not agree to this as their entire inventory supposedly already has the options installed. Since the car was from Vegas, it didn’t make sense that their specific dealership options were already installed. When I get to the dealership to pick up my “ready to go” car, NONE of the options are installed and they wanted me to come back again! They tell me when I come back that it should only take about an hour because I’ll have an appointment set up. When I get there for my appointment, the service department could not find that anything was ever scheduled in their system which ends in me waiting for the dealer installed options that I did not want in the first place to be installed after 4 hours! Lastly, my salesman (Rob Koperno) told me multiple times that he would give me an iPod cable. On my final visit, I had mentioned the cable and he said that they ran out of cables and have not had any for the 2014 Optima in a while… Why even mention that you’ll give me a cable if you don’t have one and KNOW that I’m purchasing a 2014 Optima?! This place is absolutely ridiculous! Don’t waste your time, money, or sanity by coming here. I do, however, give credit to Eddie Angulo in service for being very friendly and helpful. More
by anonymo312
Employees Worked With
Rob Koperno
April 28, 2014
Unethical and Dishonest Camelback Hyundai Kia is a very unethical, dishonest dealership. We recently purchased a used lexus from them, and are really regretting that decision Camelback Hyundai Kia is a very unethical, dishonest dealership. We recently purchased a used lexus from them, and are really regretting that decision. The car was advertised as having remote keyless entry, but when we purchased the car and the time came to leave with it we were informed that all we would receive for the car was one key that was not a remote. After arguing with them over it for two weeks now, they still will not honor the way the car was advertised. The car also came with a navigation system. Since the car is a 2005, we asked in our negotiations over price that the navigation be updated with a current version of software. The sales manager agreed at the time of sale to do so, and even included it in writing in the “we owe” paperwork, but now they are refusing to do so. We have asked for manager after manager, and cannot get anyone to honor what was agreed upon at the time of purchase. We are now wondering what use the warranty we purchased from them will be if they do not honor their promises. It is a black and white case of being lied to. Since we have proof of their dishonesty in writing, we are now hiring a lawyer. More
by hfamily
Employees Worked With
Andrew, the sales manager
April 22, 2014
WORTS CUSTOMER SERVICE EVER The customer service at this location is HORRIBLE. The finance department will NEVER return a call much less answer their phone. The receptionist that The customer service at this location is HORRIBLE. The finance department will NEVER return a call much less answer their phone. The receptionist that answer the phones are all RUDE as well. I can never get ahold of anyone. When I go in to the dealership to talk to them face to face they are either Conveniently OFF that day or BUSY. I sat there for over 3 hours to talk to my finance director to later be informed that he had already gone home. If I would have known how DUMB and RUDE theis staff was, I would never have bought my car there. Steer clear of this place and give your business to someone who cares! More
by sharyl06
Employees Worked With
Mike Guiterraz ( finance )
