Camelback Hyundai

Buy Back Program Blow Off! After being hounded by sales calls I decided to check out the Buy Back program. They made a lot of promises and couldn't follow through with any of th After being hounded by sales calls I decided to check out the Buy Back program. They made a lot of promises and couldn't follow through with any of them. When they realized this instead of owning up to their errors and false advertising, they blew me off. Not once but TWICE! After a week of being forgotten I received a call from their customer service department asking how my buying experience was. At that time I was given to a "manager" who promised he would get back in touch with me and help me out. NOPE. So then I got several more sales calls from people about how they have moved locations and they can do this and that. All I wanted was for them to do what they said they could do from the beginning or at least own up to their car salesman lies. But you will NOT get that from them. I won't be coming here for my car maintenance or purchasing a new one from you in the future. And I will make darn sure that my friends and family don't either! More

I will never buy a car here again I bought my first car here. I love my car yes but I could have went somewhere else for the service. I bought my car last month and boy did I get the I bought my first car here. I love my car yes but I could have went somewhere else for the service. I bought my car last month and boy did I get the run around. Every single thing there takes forever the right hand don't know what the left hand is doing. When I tried to call to get help with some questions I had I called the guy that gave me his number. Well 2 weeks later he no longer worked there. I left a voice mail last week and this week and have yet to have someone call me. I am a first tIme car buyer and this was such a bad experience. The receptionist I had talked to this week was so rude. How do they stay in business. I will never purchase a vehicle from them again. In fact if anyone I know is looking for a car I will tell them to stay clear of camelback Kia. They have poor customer service. They are great whoever at lying that is there strong card. Had I known this was going to be a huge hassle I would have never purchased my car there. But what do they care they got my money it is 2 days until my temporary tag expires and let me tell you I have not received a call of when to pick my plate up. They also never gave the company who handles taking the money out my account the new paper work stating my payment has changed. So it looked like I was already behind since they failed to send the proper documentation to them. Over all horrible experience. I never want to buy a car agin because of camelback Kia More

Clearly Any 5-Star Ratings Were Written by Employees DO NOT go to Camelback Kia! I would absolutely NEVER recommend this place to anyone!! The sales staff here is extremely shady and will blatantly lie j DO NOT go to Camelback Kia! I would absolutely NEVER recommend this place to anyone!! The sales staff here is extremely shady and will blatantly lie just to tell you what you want to hear. It began when I received a call saying that they had the car I was looking for on the lot. I quickly drove over (a 40 min drive for me) to find out that the car could “no longer be found” but they had one down the street. 4 hours later, they still can’t locate this car (how hard is it to locate a car…) and then mention that they have a car in Vegas and will send someone to drive it down. I clearly stated that I did not want a car driven from Vegas; they obliged and I agreed to wait a few more weeks until they found a different one that was closer. I ended up getting a call that my car was finally in and ready to go, only to find out that they DID send someone to drive it from Vegas. I also mentioned that I did not want the “dealer installed options” (which included door guards, tinting, paint protection, etc.) but they would not agree to this as their entire inventory supposedly already has the options installed. Since the car was from Vegas, it didn’t make sense that their specific dealership options were already installed. When I get to the dealership to pick up my “ready to go” car, NONE of the options are installed and they wanted me to come back again! They tell me when I come back that it should only take about an hour because I’ll have an appointment set up. When I get there for my appointment, the service department could not find that anything was ever scheduled in their system which ends in me waiting for the dealer installed options that I did not want in the first place to be installed after 4 hours! Lastly, my salesman (Rob Koperno) told me multiple times that he would give me an iPod cable. On my final visit, I had mentioned the cable and he said that they ran out of cables and have not had any for the 2014 Optima in a while… Why even mention that you’ll give me a cable if you don’t have one and KNOW that I’m purchasing a 2014 Optima?! This place is absolutely ridiculous! Don’t waste your time, money, or sanity by coming here. I do, however, give credit to Eddie Angulo in service for being very friendly and helpful. More

Unethical and Dishonest Camelback Hyundai Kia is a very unethical, dishonest dealership. We recently purchased a used lexus from them, and are really regretting that decision Camelback Hyundai Kia is a very unethical, dishonest dealership. We recently purchased a used lexus from them, and are really regretting that decision. The car was advertised as having remote keyless entry, but when we purchased the car and the time came to leave with it we were informed that all we would receive for the car was one key that was not a remote. After arguing with them over it for two weeks now, they still will not honor the way the car was advertised. The car also came with a navigation system. Since the car is a 2005, we asked in our negotiations over price that the navigation be updated with a current version of software. The sales manager agreed at the time of sale to do so, and even included it in writing in the “we owe” paperwork, but now they are refusing to do so. We have asked for manager after manager, and cannot get anyone to honor what was agreed upon at the time of purchase. We are now wondering what use the warranty we purchased from them will be if they do not honor their promises. It is a black and white case of being lied to. Since we have proof of their dishonesty in writing, we are now hiring a lawyer. More

WORTS CUSTOMER SERVICE EVER The customer service at this location is HORRIBLE. The finance department will NEVER return a call much less answer their phone. The receptionist that The customer service at this location is HORRIBLE. The finance department will NEVER return a call much less answer their phone. The receptionist that answer the phones are all RUDE as well. I can never get ahold of anyone. When I go in to the dealership to talk to them face to face they are either Conveniently OFF that day or BUSY. I sat there for over 3 hours to talk to my finance director to later be informed that he had already gone home. If I would have known how DUMB and RUDE theis staff was, I would never have bought my car there. Steer clear of this place and give your business to someone who cares! More

Went to this dealership in Nov 2013 to purchase a new vehicle for myself and daughter this transaction went very well with the people that I worked with unfortunately had a car accident Dec 2013 and th vehicle for myself and daughter this transaction went very well with the people that I worked with unfortunately had a car accident Dec 2013 and the car was totaled , had the car delivered back to the dealership. Went thru the process with the insurance and waited to have car paid off. Decided that I wanted another Kia so went back thinking that I would receive the same service started out that way but ended completely different. Was told by finance that the deal would be structured the exact same way since I had just put down $1250.00 a few prior, so why would I put another large amount down. Went to the dealership with myself and my daughter more times than I can count to sign paperwork that was a hour waiting period each time. Normally when I go to the dealership my daughter is with me making sure that all the numbers match warranty etc. We got 2nd car at the end of Dec January 30 went to the dealership without my daughter to sign paperwork finance spoke with my daughter and stated that everything was the same as last deal nothing to worry about WRONGGGGGGG they changed extended warranty , removed GAP insurance then put that there was $1000 deposit that wasnt discussed with me nor my daughter. Was advised that we may need to put down $500.00 my daughter gave a post dated check if this was needed but was told on the 1st deal that since she wasnt on the loan she couldnt use her check however they still accepted never notified us if we needed payment or not. My daughter called and texted finance person from January 28,2014 to Feb 22,2014 regarding warranty and payment but was ignored also called and went to dealership still couldnt get a answer. Strangely we receive a collections letter stating that we owe $1000 for a car that we have had for a little over 3 months. Called the number on the letter still waiting on call back, called finance no response called the Customer Relations Manager Susan left 3 voice mails still no response back . This is a very poor way to do business now everyone is quite I will never purchase from this dealership again and will tell anyone not to go there also, one thing I despise is being taking advantage off. As i write this post still have not gotten a response from anyway. More

Save your time, money and sanity. Do not go to Camelback kia/hyundia. This dealership is Horrible, horrible, horrible the absolute worst experience I've ever had. They could care less about the customer. I kia/hyundia. This dealership is Horrible, horrible, horrible the absolute worst experience I've ever had. They could care less about the customer. I was there for 5 hours and was never explained anything about the vehicle I was interested in. They were very non informative I had to look up information on the internet cause they didn't know facts about the car I was interested in. I had looked on the internet prior to coming up to the dealership and found that they had the exact vehicle I was interested in and spoke with the rob koperno on the phone and he told me he put his hands on the vehicle I was interested in and guaranteed me that it was there. Amazingly when I got there they didn't have that vehicle so I should have just turned around right then and left since I was clearly already being lied to but they then told me they guaranteed that they could find that exact vehicle I wanted and get it to there dealership. After waiting for what felt like forever they come back and said they couldn't find that exact vehicle and proceeded to lie some more about what a great deal they could make me on another vehicle. After a while they sent out the sales manager his name was Chris tafoya. Chris tafoya the sales manager was the worst person I had to deal with by far. He was so rude and condescending it made me sick. If he comes out to talk with you about your payment or the numbers, run in the other direction before the lies start rolling out. Then after hours of back and forth they said they worked out the numbers and were sending me inside to finish up everything with Darlene in finance. At that time I was just glad to be getting away from the sales manager Chris tafoya. Darlene was very uninformative and just kept throwing the papers at me to sign. Every time I asked a question she deflected it and said that my salesman rob koperno would answer all my questions when we were done. Another lie. I also noticed that there wasn't a lien holder on my contract and asked why that was and again she said my salesman would answer all those question as soon as we were done. After I finished with Darlene I went back out to my salesman rob koperno and asked him the questions I had and he surprisingly said Darlene should have answered those questions for you and he didn't have any of those answers and he told me I should have just asked darlene those questions. They just kept passing the blame to each other. This a horribly run and managed company please save yourself the horrible experience and steer very clear of this place. They are not to be trusted. Everything they tell you will be a lie, so please go somewhere else and save yourself the time, money and sanity. More