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Camelback Hyundai
Phoenix, AZ
756 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 756 reviews
November 27, 2014
NIGHTMARE DO NOT GO TO CAMELBAK KIA - UNETHICAL!! We worked out a deal for a car and was told that it would come in from California in a couple of days. Those DO NOT GO TO CAMELBAK KIA - UNETHICAL!! We worked out a deal for a car and was told that it would come in from California in a couple of days. Those couple of days turned into 9 days until we eventually found out from doing some of our own searching around that there was never a car. Although our salesman, Frank, repeatedly told us that our car was in transport, but that he could never get a hold of the transport driver. However, when I asked for the name of the dealership that our car was coming from, they could not answer. On top of that, they cashed our $5000 deposit! Not only did they flat out lie about the car and that it was in transport, but they cashed our deposit for a car that didn't even exist! DO NOT GO TO CAMELBAK KIA!!! More
by natomes
Employees Worked With
Frank and Tom
November 22, 2014
increased OTD price agreed on when I came in to purchase Visited dealership. Found car I liked. Came back another day with friend to see car. Sales person knew I would be in first thing in the morning. Sh Visited dealership. Found car I liked. Came back another day with friend to see car. Sales person knew I would be in first thing in the morning. She had even called to check on me coming in and what time. I arrived at dealership at the time I had set but I had to sit and wait forty minutes to take car out for another test drive with my friend because a maintenance dept guy had taken the key home. Returned to showroom after test drive and said I was interested in purchasing the car so I wanted the final bottom line price that they would sell it at. I had another dealership to visit that day but would make my decision by noon that day. An assistant sales manager came over to my sales person's desk and gave me a final price with what extras would be included. I called the sales person about noon time and said I would be back in about 1:30 with a checkbook to purchase the car at their dealership. Came back in after lunch ready to buy. Head sales manager came over to my sales person's desk. Sat down with paperwork that now had a much higher price and none of the agreed on extras offered earlier that day. REALLY POOR CUSTOMER RELATIONS!! I was so disappointed with the complete turn around that I left vowing to never buy a car from that dealership or it's associates again. I also told all me friends, neighbors, and fellow workers how poor it was doing business there. Two days later, I bought an even better car with more options at the price they tried to sell me the basic level car at Camelback. The sales person was ok. The head sales manager was the problem as he has last say. Apparently the assistant sales manager's voice and opinion has very little influence or purpose. More
by mile410
Employees Worked With
Cindi; asst. sales magr, & head sales mgr
November 11, 2014
Steve Kohl, RUDE and UNPROFESSIONAL I received very poor service from Steve Kohl. I would NOT recommend this location to anyone who is not ready to buy a showroom floor model car. Stev I received very poor service from Steve Kohl. I would NOT recommend this location to anyone who is not ready to buy a showroom floor model car. Steve Kohl will tell you that you are wasting his time. If you MUST go to this location ask for Lisa Bene-if not steer clear. Last week I called Camelback Kia and Steve Kohl answered. I explained to him my less than stellar credit situation, told him what my down payment would be, and expressed my need for a car. I asked Steve Kohl if he could work with me, he said “yes” and invited me down. When I arrived he was with another lady, and passed me off to Tom, the store manager, who was very personable and helpful. We did the numbers and he let me know I could not get a new car but I did have some options. Since I was very transparent about my situation from the first call, I was okay with this news. Tom did, however, let me know I had options. Unfortunately, the first car that I was shown made me feel as though I was being punked- I wish I had taken a picture. The car was a 2008 Toyota Corolla. The car was filthy, it had bird droppings on it, was covered in dirt, dirt on the floor, stained seats, and had a bad odor. To give you an idea of the state of the car- the old radio was still on the stained back seat as if it had been recently ripped out. I went along with this idea just to humor Tom and be a good sport. When we went out to test drive the car, the engine sounded as if it was going to fall out-it roared and hissed loudly as we crept down out of the lot. We had not fully left the lot before I exclaimed, “This is NOT going to work!” Much to my surprise Tom agreed and suggested we return to the lot- assuring me this car would not be sold. Tom then explained they would look for something better. Honestly, I felt like as though they no longer wanted my business once they brought this car out. The car did not seem representative of a large dealer like this. Instead, it looked like it had been stolen or had been long forgotten and abandoned on the side of a garage. Bringing it out to me made me feel like this is how they looked at me as a customer. Yet, I maintained my resolve to buy a car that day. I was not deterred and decided to give Tom the benefit of the doubt. This is where things went south. While I waited, Steve Kohl brought around a 2009 Scion. I did not know this was my second choice because I could never get a list of what my options were- even after asking to see a list. Go figure- everyone was too busy to look online at their own webpage- which I Lisa Bene finally did hours later. Steve Kohl brought the car to the front. He got out of the car and walked towards the door. I was standing some distance away and noticed the car began to roll backwards. I screamed “The car is rolling back.” Steve stopped, look at me confused, so I yelled again “The car is rolling!” By this time Lisa and I (yes the customer) had begun to run towards the car and Steve joined in. The three of us managed to stop the car just as it made contact with another vehicle. I do need to point out that there is a small decline in the pavement that allowed the car to roll backwards fast enough that we- again, this including myself (the potential customer) had to run to stop it to avoid damaging the car. I would also like to note that Steve Kohl told me that this was not the 1st time he had let something like this happen. The first time was he recklessly damaged a car was when he forgot to close the door- somehow the result was a damaged door, which he had to pay for. After helping stop the car. Steve told me “Well, this is the car. Do you want to drive it?” I agreed. Car was okay- I did not love it but was not unhappy. We returned to the dealership. Once there I explained to him that this was not going to be the car from me. He insisted he could work with me on the listed price of $10991. When he came back from tapping on his computer- apparently looking at a list of cars that I could not see even after asking several times- he had no other options and the price for the Scion was STILL at $10991. I reminded him that he said he would work with the price. He responded, “What do you want? What if I take $1000 off?” He seemed agitated at this point. I later found out the car was already priced online for approx. $9888 or something- so this was NOT him doing me any favors on his part. At this point, his agitation was very apparent and I again thanked him and said this was not the car for me. He insisted he could find something so I repeat my request to see all my options. Instead of going back into the office to tinker on his computer, he told me he had a Camry. I asked how much the car was priced. His agitation quickly turned to outright rudeness. Steve Kohl said “What does that matter?” and insisted that we see it before talking numbers. I explained that there was no need to see the car if it was outside of my price range. Steve Kohl then said “Well you are wasting my time and his (Tom) time.” He then compared me asking how much the car was before seeing it to buying a pair of shoes. REALLY? He said, “You wouldn’t buy a pair of shoes if you didn’t like them, would you?” This did happen and he did in fact compare car buying to shoe buying. REALLY? By now, the disrespect and rudeness was intolerable. Completely, rejected and insulted, I reached out my hand to thank him a 3rd time for his time and effort, at which point he turned his back and began to walk away while I was trying to thank him for his time. Taken aback, I asked him why he had gotten so rude. With his back turned to me and his hand thrown up Steve’s response was, “I am trying to help you out and you don’t know what you want.” I was completely upset and felt as though my patronage meant nothing to him because I was in no position to purchase the same caliber of car that he has just sold, which he mentioned –during the test drive-as the reason he was distracted from me. I began to walk away- upset, angry and confused at being treated in such a way after I told him on two previous occasions that I appreciated his help but was no longer interested. And each time he insisted to look further. Instead of leaving I went back to the sales office and a gentleman told him I would like to speak to him. I expected Steve Kohl to show some professionalism to me and his working co-workers and come out of the office to speak to me but instead he continued to file papers at the file cabinet. He eventually turned to me and said, “You can say whatever it is right here.” I let him know I did not appreciate his rudeness and the way he spoke to me. I become overwhelmed with emotion and my voice began to shake- holding back tears as he tried to explain away his rudeness. Then we began to have a very vocal and heated exchange. No cursing was done but the disdain was felt by all. When I told Steve Kohl, regardless of whether I bought a car or not, he did not have to be rude. Steve Kohl’s’ response was “Well you were rude to me.” Not the case- confirmed by Tom who was sitting there and came to my defense. While he may have said this because that is what managers do and was just trying to appease me, I felt it was sincere as my exchange with him, while brief was pleasant and most of all professional. In the excitement of the exchange Lisa Bene showed up and followed me outside to help me calm down. She told me she did not know Steve Kohl well and only had few words with him. After such a terrible experience with Steve Kohl, Lisa Bene worked overtime to calm me down and sell me the car- she was effective in doing both. Her professionalism was unwavering and she was empathetic to what I had just gone through with Steve Kohl. She witnessed some of the exchange and was able to bring some calm. I want to note that the reason I stayed is because she was willing to get the payments to what I could afford and still have wiggle room. I believe that had I not had such a terrible experience with Steve Kohl, I would not have been able to get the payments I wanted. It was more of an ‘I’m sorry for Steve’s behavior’ deal. That being said, I am glad Lisa stayed the course with me. I believe that Steve Kohl’s unprofessional behavior and rudeness will be shrugged off and I will be viewed as the disgruntled customer, even though I was told he would be reprimanded or “It will be handled.” I needed a car and Lisa worked hard to get me that car at a lower monthly rate than I may have even gotten from the amazing, professional and patient, Thomas Blessin at AutoNation Fiat- and I am wholly grateful for that. However, I can say with certainty that I would not recommend this dealer- more specifically- Steve Kohl- to anyone that does not have the money to buy the car right from the showroom floor. I would instead recommend a “fast Willie- Buy Here, Pay here” dealer because at least you would get treated better because he has no qualms about not you not being able to afford the floor model car. Go across the street, or down the street, or the AutoNation Fiat and ask for Thomas Blessin, if you are greeted by Steve Kohl. Lastly, I do not generally take the time to share my bad experiences, I actually spend the energy to post reviews of the good experiences I have. However, this situation warranted a review. This was my experience, my perspective, and whether it is dismissed discontented customer-note that I did purchase a car Lisa Bene, which suggests that I was not unreasonable or disagreeable in my requests to fully understand my options. This was my experience and I say Steve Kohl’s whole name to make sure people associate his name with poor service. More
by lashaun williams
Employees Worked With
Steve Kohl, Lisa Bene
October 29, 2014
Service Advisor and Dealership Failure Just want to write in to say how disappointed I was with service I received Saturday Oct 25th,2014. I made an appointment for oil change at noon, upo Just want to write in to say how disappointed I was with service I received Saturday Oct 25th,2014. I made an appointment for oil change at noon, upon arrival service advisor (SA) greeted me, walked out to my car with me and examined my car. Upon examination he indicated there were lots of scratches and swirl marks in the black paint of my car and indicated he could have that fixed by buffing out the car and there was no waiting in the department that would do this. After discussion about this with him I agreed to have my car buffed and was told my car would be ready by 4:30. I had to call back twice to find out where my car was, I called once to ask how the work was coming along and the SA indicated he was so busy he didn't know but would check and call me back in 15 minutes, that didn't happen. Finally at 4:30 I called the service department and asked for my SA and they said he was extremely busy so I asked is my car done and that I would to be picked up to get it (mind you the service department closes at 5) and the man on the phone said he would check on my car because the computer system didn't show anything but in the mean time he would send the shuttle driver over to pick me up. When I arrived at the dealership my car wasn't out front or in the bay next to the service advisors office and I approached my SA and he asked me to wait in the waiting room. There were several other people in the waiting room that were angry that they waited so long just to pick up their cars. The service advisor had great difficulty doing the paperwork on my service and printing up my paperwork as he was only on the job for 3 weeks I was told. After much difficulty he took me to the cashier to pay which I paid approximately $211.00 for the service. When I was taken to my car to see the work that had been done the car looked clean but it didn't look any better than when I brought it in. I feel like I paid $200 for a simple car wash and to have the floors in my car vacuumed. After opening the hood, doors, and hatch when I got home I noted they hadn't cleaned any of them and the windshield had overspray on it form a cleaner. I finally left the dealership at approximately 5:30 5:45 disappointed in the service I got and also the fact that the SA didn't know what he was doing. I was told by the SA that he was actually out in the bay where they were working on my car helping them to buff it out because apparently the work wasn't getting done and the workers were going to leave. Apparently training wasn't done well enough with this person so he struggled greatly and your service department was understaffed. I feel like I was ripped off for the poor quality work that was done and if I wouldn't have called back I would have been without a car until Monday as no one bothered to call me and I had to call in. This type of service is not acceptable in any way shape or form. Nobody at your service department would help this new guy out, everyone was very unprofessional as you could see the stress was in the air between the workers, heavy sigh's from everyone, no one smiling, WHERE IS YOUR MANAGER? He should have been on duty, this new guy should have had more training before left on his own. I'm not sure what is going on with your service department but I will say one thing, whenever I went to the Avondale or Bell Road dealership I was treated like royalty. I don't need royalty treatment but I do want to be treated the way a customer should be. Just so you know my credit card never complained when it was ran through your system to pay for substandard work and customer service. I work very hard daily to make a living and nothing makes me more angry than to spend this hard earned money on an establishment that provides poor service and apparently doesn't appreciate it! I guess I will have to go back out to Avondale where I bought this vehicle for service, the drive would be worth it. I hope you look into this and make corrections where needed. Since I had this experience with this SA I won't want to work with him again. More
by Saergae
Employees Worked With
Robert
October 28, 2014
Horrible Horrible Customer Service I went here to purchase a car. they said they had the car I saw online ready to look at. When I got there I found out the car was sold a week ago. Wh I went here to purchase a car. they said they had the car I saw online ready to look at. When I got there I found out the car was sold a week ago. When the salesman found out I was a cash buyer he got rude, insulting and led me to what he called "junkers". I could not get out of there fast enough. I would NEVER spend a dime here. Don't go here, buy somewhere where they know good customer service and put your money in someone else's pocket. NOT THESE PEOPLE. DO NOT GO HERE YOU WILL TOTALLY REGRET IT. More
by boobookitty900
Employees Worked With
Steve Kohl
October 11, 2014
Thank you for your cordial service Zak Abu. Thank you for your support and understanding with the purchase of my new car. I was worried about dealing with Car salesperson but you proved to be ve Thank you for your support and understanding with the purchase of my new car. I was worried about dealing with Car salesperson but you proved to be very patient, sincere and explained every process to me. It ended up been a good experience. I appreciate your understanding. met Zak prior to my buying a car, but you know how the saying goes about car salespeople. He proved to be the opposite. He is very professional, cordial and understanding. More
by limited car
Employees Worked With
Zak Abu.
September 24, 2014
Horrible Customer Service Issue 1) I purchased my vehicle over 2 months ago and still have not received my tags. I have made multiple calls to the dealership and always get pa Issue 1) I purchased my vehicle over 2 months ago and still have not received my tags. I have made multiple calls to the dealership and always get passed around. No one wants to own the issue-there's always an excuse. People don't call back etc. Issue 2) When you call the dealership, you rarely get a live person. If you do, they transfer you to the wrong person/department or the people you need are never there or have quit-high turnover. A few times the calls have just terminated. Issue 3) I get a sales call sometimes two times a week asking me if I'm interested in purchasing a vehicle. I have told them each time that I have purchased a vehicle already and to please update my file. This has not happened to date....I still get calls. Issue 4) I spoke to the customer service rep Susan who stated she was very sorry about the difficulty in communicating, would send a gift card for my trouble., etc. We double checked my address and changed my phone # to my cell#(for the 4th time). I never received the gift card, and the issues with the receptionist/communication remain. More
by HorribleExperienceAZ
Employees Worked With
Susan Srebernack
August 16, 2014
We ignored the red flags, and we paid the price. My husband and I went against our better judgement and chose to purchase our car from Camelback Kia rather than our preferred spot. The low prices pul My husband and I went against our better judgement and chose to purchase our car from Camelback Kia rather than our preferred spot. The low prices pulled us in, but now we wished we paid more for better customer service. My husband went to their dealership to scope out the selection. He told them that he would bring me the next day to take a look. We went back the next day and it was a ghost town. Trash was everywhere, the offices looked ransacked, and no one was there. We called and they told us they moved locations that day. Why wouldn't someone tell my husband that the day before? We ignored the red flag and went to their new location. When we asked to test drive a certain car, they couldn't find the keys. So, we picked a different car, and they couldn't find those either. So, essentially they had to tell us which cars we could drive because they were completely disorganized. We ignored the red flag again. We decided on the car we wanted and then started going through the paperwork and car-buying essentials. We were asked for our licenses, proof of insurance, and so on. We gave them everything they requested, including emailing a copy of our insurance to the sales guy's manager, who took over when the person we were working with was called away. After filling out all the paperwork, we waited and waited for the car to be ready. Apparently there was some miscommunication between detailing and the manager we were working with and we waited a good hour before we could leave. As we drove off the lot, I realized they hadn't even filled up the gas tank for us, which I thought was pretty standard to fill up the gas tank, especially since we bought a brand new car. We knew then we would never go back, but it only got worse. Two weeks later, my husband got a call from Camelback Kia telling us that we never gave them the necessary documents and they couldn't approve the loan. I called them back and they told me that we never gave them our licenses or proof of insurance. When I confronted them with the fact that we did and we even emailed it to Fernando, the manager, then they admitted that they lost it. The question remains why they felt they needed to blame us for their disorganization and lack of professionalism. At this point, we were ready to give the car back. They told us we had to drive back to Phoenix and give them the requested information. They didn't care about how they made the mistake and how much of an inconvenience it was for us to drop everything and go down there. So, we waited until the weekend and went back to Camelback Kia to sort it out. They left us in the waiting room for over an hour before someone came to talk to us. They obviously didn't care about their customers or correcting their own mistakes. When we finally got to talk to someone, we had to explain everything because he wasn't up-to-date on the situation. He offered us a lot of free stuff, but the damage was done, and we refused it all. Even after all this, my husband received four calls from their sales department asking if we wanted to buy a car, after we just bought one! And we found out that the nice sales guy we worked with was fired, but the manager, Fernando, is still there, even though he's the one who lost our documents. Whatever you do, don't go to Camelback Kia. They're inconsiderate, unprofessional, disorganized, and put blame on the customers when it's their own fault. Purchasing a car is an investment, so make sure you choose a dealership that is going to treat their customers better. Camelback Kia means weeks of hassles and accusations. And who needs that? We will never go back to Camelback Kia, and we tell everyone about our experience. We ignored those many red flags, and we still regret it. More
by CharlyDaws
Employees Worked With
Fernando
August 14, 2014
Nothing is confidential. I went to change in a car that was messed up by someone else. While doing this process the agents went and told my business to someone I did not want I went to change in a car that was messed up by someone else. While doing this process the agents went and told my business to someone I did not want to know what was going on. I have not gotten a car from them and don't think I will. They have created more problems for me when it should have been an easy process. More
by time2465
Employees Worked With
MJ and Jose
June 25, 2014
House of Horrors I never want to return to this dealership. I don't even want to drive by it. Customer Service is just so bad that there is no way to explain it. All I never want to return to this dealership. I don't even want to drive by it. Customer Service is just so bad that there is no way to explain it. All I needed was some minor repairs performed that couldn't be done on the day of purchase. Weeks later, several trips to the dealership and promises made, nothing was accomplished until I nearly had a break down in the lobby. No organization, no communication, lots of finger pointing, not my department, broken promises. Phone calls and emails not returned. After two weeks and speaking with several people in Service, Sales, Finance etc. I was given to Susan Srebernak, Customer Relations Manager. Can't say that she was any more skilled, helpful or friendly then the rest. Phone calls and emails left unanswered by her and the GM as well. The worst part of the experience is, they seem to have no idea how bad they made it for me. Took the joy right out of my new car. More
by wendyelam
Employees Worked With
Susan Srebernak
