Camelback Hyundai

worst experience I have ever had buying a car Nobody knew what they were doing. they spelt our names wrong jacked up the interest rate and piled on an extra 880,without being able to explain why. Nobody knew what they were doing. they spelt our names wrong jacked up the interest rate and piled on an extra 880,without being able to explain why. Do not not not waste your time. More

Happy Customer I recently purchased a new car from this dealership and had the best car buying experience I have ever had. My salesperson Farhad was honest friendly I recently purchased a new car from this dealership and had the best car buying experience I have ever had. My salesperson Farhad was honest friendly and was a great help in helping me find a car that was right for me. The management was equally pleasant to work with. More

Great Experience I cannot express how happy I am with the experience purchasing my Kia from Camelback. My sales person Nick was very knowledgeable and made the proces I cannot express how happy I am with the experience purchasing my Kia from Camelback. My sales person Nick was very knowledgeable and made the process quick and painless. I would highly recommend any friend or family member who was in the market for a vehicle to visit Camelback Kia. More

Lying, high pressure tactics, low trade in value I had basically the same experience as Jordan22. The dealership kept shifting me from one person to another, saying it was all no problem and I could I had basically the same experience as Jordan22. The dealership kept shifting me from one person to another, saying it was all no problem and I could get the used car I wanted for the terms I wanted. What it finally came down to was that through high pressure tactics, I got payments over $40 per payment higher, they charged me sales tax on my trade in (illegal) and said the only way to get the car loan was to accept something called MPP (Maintenance protection plan). They undervalued my trade in. They told me I would be required to pay payments every two weeks, which means two extra payments per year. Fool that I am, I agreed and signed. When I got the car home and read the manual, it said that at 60,000 miles I had to replace the timing belt and water pump, which I never had experienced on any car before. When I bought the car, it was only 400 miles shy of 60,000, so it became my responsibility to get it fixed. The problem is that I'm on social security and must save up for several months to even afford that, let alone make my payments. I had asked them at the dealership if there was anything that needed to be done on the car and they said no, that it was in great condition. I made them aware of my financial situation and they lied and told me I'd be fine with the car for a long time. I'm in my third month now and have recently notified the Better Business Bureau of the issues with the experience at the dealership and have filed a claim with them to get the issues resolved. I would recommend this dealership to NO ONE ever. I'm 68 and stuck with a poor deal from an unscrupulous business. Don't ever consider them. More

STAY AWAY AT ALL COSTS was accompanying a friend of mine while he searched for a used car. The whole thing started out well enough. He knew the model, price range, monthl was accompanying a friend of mine while he searched for a used car. The whole thing started out well enough. He knew the model, price range, monthly payment, and conditions that were acceptable for him. This was all clearly expressed to the salesman (we'll call him "Bob") within the first 2 minutes of introducing himself to us. We finally landed on a vehicle that he liked and while the sticker price was not in his range, "Bob" assured us that we could get it much lower and shouldn't have any issues with keeping the payments in the acceptable range. "Bob" began to write out what he presumed he could manage in terms of conditions. My friend informed him that he was interested in any potential discounts or incentives (he is a military veteran) and that he would also be using a family member as a cosigner. "Bob" ball-parked him a figure and it was over $150 more a month than he had expressed he was comfortable with. He told him that was not even close to what he would be able to afford and that maybe we should look at something with a lower asking price/monthly payment. "Bob" insisted he could make it work and proceeded to go back to his mock terms and scribble and cross things out. He told us that this is all just speculation and that if his cosigner had great credit that he's certain they could arrange something in his price range. We stepped outside and spent a while talking and trying to decide what we wanted to do. After about 30 minutes, no doubt fearing we would leave the lot, "Bob" came rushing out. "I've got great news! We can do it, we can get those terms met." I specifically made "Bob" tell us, verbatim, that he could get his monthly payments under the max limit we had set..... and he lied right to our faces. Being the naive new car buyers that we are, we decided to start the paperwork so they could do the credit checks and give us an exact number. "Bob" assured us they would find the best loan terms possible and it would only require them to run the credit check once. This was true, at least for that night. We asked about any potential veterans discounts or incentives and "Bob" told us the extra "$500 or whatever" wouldn't matter as the deal he was creating would be better. We had been at the dealership for 2-3 hours at this point and "Bob" obviously had something more important to be doing as he started to try and accelerate everything. He began talking faster and any questions we asked were either met with reserved answers or dismissed entirely. At one point while my friend was talking to his cosigner on the phone, "Bob" told him to hang up and that we didn't need anything else from him. When my friend finally did end his conversation and set his phone down, I kid you not, "Bob" reached over the desk and pressed the End Call button on his phone. They ran their credit checks and "Bob" presented my friend with the "approved terms". The terms were just barely ($0.08 under) within his limit. After another hour or more of paperwork we were directed over to the finance department while "Bob" detailed and got the car ready. "Bob" told us to not feel pressured by them as they will try to sell us things and it will increase the monthly payment amount. Of course, "Bob" deliberately mislead us about what exactly the "Certified Used Warranty" that was indicated on the lot sticker entailed. Before we went to the finance department we asked "Bob" about the warranty and he told us he wasn't entirely sure what it covered and didn't want to give us false information. The finance guy advised us that since the car had more than 60k miles, it had no warranty and my friend would have to purchase one. Fantastic! After another 30-45 minutes of haggling with the finance guy my friend magically got a warranty for $20 extra a month. It was initially quoted as $100 extra a month. I wonder how much it's really worth. After 5 hours of being pressured, lied to, manipulated, mislead, and disrespected, it was finally over. Or so we thought. A few days later they called him to have him come back to the lot because they may have found better loan terms. Turns out all the loans they presented him had payments $100-$200 higher with much higher interest rates. They led us to believe he had already been approved for a loan through one of their banks. We were never told that was not the case and were deliberately misled and misinformed. Instead they ran their credit 18 times searching for a bank that would provide the loan. We were openly skeptical that my friend would be approved for a loan that would meet his budget but were assured and flat out lied to that it wouldn't be a problem. The car is currently parked, waiting for them to collect it and return his down payment. More

love my optim! these guys were great got a good deal. ask for mike kimbrell. despite the reviews on here they turned out to be very friendly and professional these guys were great got a good deal. ask for mike kimbrell. despite the reviews on here they turned out to be very friendly and professional More

Terrible experience The overall experience was terrible, the first night we were there just to look at cars and get an idea on prices. The salesman we worked that night w The overall experience was terrible, the first night we were there just to look at cars and get an idea on prices. The salesman we worked that night was not the one I purchased my car through and called me repeatedly, which I found unprofessional. The day I went in to buy the experience was very tiresome, we were there about 6 hours trying to make a deal and only when we would threaten to leave would they be willing to try and make a deal happen. Paperwork was done and got the car but apparently that was not the end of it. After having the car a week they called saying I needed to come in to "finalize" my financing paperwork, which was not the case. When I was originally in the dealership they didn't have a for sure answer on my financing and after a week they did, but that was not disclosed to me. I understand according to the contract that they can give me the car even if it's not finalized but it states I must be informed if the contract is canceled, which I wasn't. Bad business, the way they work is shady in my opinion and I wouldn't recommend wasting your time. More

Worst dealership ever!!!! I don't know how these people sleep at night. It was one lie after another. Spent six hours of arguing, made the deal only for them to change their I don't know how these people sleep at night. It was one lie after another. Spent six hours of arguing, made the deal only for them to change their mind a week later and raise the price because of the bank. DO NOT SHOP THERE! I wish I would have seen these reviews before I wasted my time. More

Nightmare!!!!! Worst experience ever!!! Seven hours of torture. The worst thing about this dealership, is the lack of communication. They really do not care about Worst experience ever!!! Seven hours of torture. The worst thing about this dealership, is the lack of communication. They really do not care about customer satisfaction. We've tried numerous times to resolve our issue, but absolutely NO ONE has done anything to take care of the problem. If you really are interested in buying a Kia... go someplace else. More