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Camelback Hyundai
Phoenix, AZ
759 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 759 reviews
February 02, 2023
Do not go here. They started out by telling me I had an approval for a 23 elantra. This was a lie. There was no approval just a line to get me to come in. So they sh They started out by telling me I had an approval for a 23 elantra. This was a lie. There was no approval just a line to get me to come in. So they showed me a 20 Malibu and I went all the way through finance. I called them 2 days later to find out the status of the deal and was told the bank had approved me for a lessee amount. So I looked at a 16 Honda accord which I might add had all the service lights on. So they submitted that to the bank and once again i had to make multiple calls chasing them down to find out about that one only to be informed they now wanted more money down. Don't waste your time here More
by Matthew.alberta79
Employees Worked With
Mark Stanciu, Kass Swaidan
January 14, 2023
Worked with Kass Swaiden and he was great. No over selling, wasn't pushy, provided all numbers as asked and held vehicle for my second opinion to arrive. I didn't buy the vehicle because I fou No over selling, wasn't pushy, provided all numbers as asked and held vehicle for my second opinion to arrive. I didn't buy the vehicle because I found something else I liked more. I recommend going to see Kass, he will treat you right. He was straight forward with pricing, polite, honest and followed through just as he said he would. He even congratulated me on my other purchase. Other places I've been gave me a contact person for when I arrived on site, who was not there, didn't listen or just didn't care what I was looking for at all; the stereotypical sales pitches and bait and switch. I did not get that at Camelback Hyundai with Kass. Call him!!! More
by shylite68
Employees Worked With
Kass Swaidan
December 24, 2022
This review is for Shadeed and also Wil(dont know his last name). Wil had just started the agency and we were his first customer so Shadeed was helping him learn the ropes. Wil was very helpful and showe last name). Wil had just started the agency and we were his first customer so Shadeed was helping him learn the ropes. Wil was very helpful and showed us a multiple of vehicles until we found one that fit our requirements. He also was very knowledgeable regarding the product line. We were very happy with Wil and Shadeed. More
by John.gwinn
Employees Worked With
Shadeed Monroe
December 13, 2022
I received an email response from Hyundai that my dedicated product specialist would be Kassem Swaidan. I replied what I was looking for, that I am looking nationwide, paying cash, with NO timeline. dedicated product specialist would be Kassem Swaidan. I replied what I was looking for, that I am looking nationwide, paying cash, with NO timeline. I am willing to wait until prices drop in 2023. EVERY other dealership I contacted, with the same information kindly took my information. The responses were they would be in touch when prices dropped. Kassem's only response to me was an email was "Ma'am that's highway robbery! Good luck. So when the prices drop $2000 next year, I will pay cash elsewhere. More
by C. Carlson
Employees Worked With
Kass Swaidan
November 04, 2022
wth, 4 hrs waiting to get 4 tires with a scheduled appointment! I have used this service for years and will be looking for a new place since they are not focused on providing decent service. appointment! I have used this service for years and will be looking for a new place since they are not focused on providing decent service. More
by eskieowner
Employees Worked With
Service department
October 04, 2022
Avoid the service center at all costs. My car had a warning light to have the turn signal checked so I brought it in, they evaluated it, and determined they need to replace the turn signal My car had a warning light to have the turn signal checked so I brought it in, they evaluated it, and determined they need to replace the turn signal light system, but they had to order the part and would let me know when it comes in. When they pulled up the car it had a massive scratch through the paint on the driver side passenger door. I made the service advisor and service manager aware of the damage, they sent it to their body shop to be repaired and told me I’d have it back by the end of the week. Well two weeks later they finally say it’s ready to be picked up. I show up AND THERE IS ANOTHER SCRATCH & DENT ON THE SAME DOOR! At this point I’m not about to leave my car in their care a third time to be “fixed” so I ask the service advisor if I can take it to a body shop of my choice to have it repaired and they will cover the cost which he readily agrees would be an appropriate course of action. I immediately took the car to the body shop and sent the estimate over that same day. The service advisor acknowledged he received it and said he would let me know when the check is ready to be picked up to cover the cost. It’s now been 4 weeks and I’ve been ghosted every time I have called. They say a manager would reach out to me but so far I’ve heard nothing. So now it’s been six weeks since my original appointment, my car has been damaged two separate times by this dealership, it’s still currently damaged, and my turn signal still needs to be fixed. 0 out of 10, would not recommend. More
by Daniel Day
Employees Worked With
Paul (Service Manager)
September 16, 2022
He was taught the old way of pretending to drive the vehicle you have interest in. Terrible customer service and lied to upper management about a verbal agreement. If there's X amount of good car salesm vehicle you have interest in. Terrible customer service and lied to upper management about a verbal agreement. If there's X amount of good car salesman in the industry. Cory isn't one of them. Between him and Camelback; I'll be trading in my vehicle next year. Awful experience I don't wish on anyone. More
by seanclnl
Employees Worked With
Cory Disney
September 16, 2022
This has been the worst experience of my life. This dealer is shady, unprofessional, and doesn't care if they skirt the lines of the law. First they say a part is covered and 2 days later it's not This dealer is shady, unprofessional, and doesn't care if they skirt the lines of the law. First they say a part is covered and 2 days later it's not. But the fun part is they refuse to tell me who my warranty is through (my paperwork was damaged) and nobody will call me back to get copies. I took it in, expecting to get my paperwork, pay for the radiator they say isn't covered and get an old repair on my soft top done... Nope. The salesmen lies to save his job. I pull my car out of servicing, ask for a copy of my warranty, and they give me a receipt. Mind you, this all took over a month to arrange, as servicing refused to return calls or keep schedule. I call to ask to talk to someone about my warranty company, I get transfered to ringing lines until they hang up. Worst customer service. They will happily violate verbal agreements. They will do everything to get out of honoring warranties and following up with customers. Avoid Camelback Hyundai at all cost. More
by seanclnl
Employees Worked With
Cory Disney
August 17, 2022
This dealership was amazing to work with. Jarvis Newman, my financial consultant, listened to my concerns and amazing to work with. Noah Moore, my sales manager, did a great job meeting my ne Jarvis Newman, my financial consultant, listened to my concerns and amazing to work with. Noah Moore, my sales manager, did a great job meeting my needs and wants. I look forward to doing business with them again in the future. More
by kspils
Employees Worked With
Jarvis Newman, Noah Moore
