Camelback Hyundai

No Stress Car Purchase I was already a fan of this dealership because of the many positive experiences I've had with the service department since moving here with my Santa F I was already a fan of this dealership because of the many positive experiences I've had with the service department since moving here with my Santa Fe. When it was time to trade that car in, I was fortunate to meet Carlos. He is very knowledgeable about the vehicles and found the one that is perfect for me. All the features of the car were explained thoroughly, making the process completely stress free! More

Vehicle Purchase We were very satisfied with the service and speed of the entire process. Mark was amazing and great to work with. I would buy from him again. We were very satisfied with the service and speed of the entire process. Mark was amazing and great to work with. I would buy from him again. More

Wonderful Carlos B in sales was the one who sold me my car and I loved how he approached the buying process. I came in not knowing what to expect and was extrem Carlos B in sales was the one who sold me my car and I loved how he approached the buying process. I came in not knowing what to expect and was extremely scared, but he put me at ease and helped me find the car of my dreams! Definitely recommend him! More

Great Experience Buying a car is a long and tiring process, it can be enjoyable with friendly car salesmen who truly care about what you are looking for in a purchase. Buying a car is a long and tiring process, it can be enjoyable with friendly car salesmen who truly care about what you are looking for in a purchase. At camelback the sales team wants to match your needs and are truly passionate about the cars for sale. More

Everyone was courteous and helpful . Abeer Taha our salesperson was courteous & very helpful. She helped us to understand the step by step process, and she was very knowledgeable about th Abeer Taha our salesperson was courteous & very helpful. She helped us to understand the step by step process, and she was very knowledgeable about the vehicle we purchased explaining in detail all the features and options. Gary Cushing in Financing was also courteous & knowledgeable. More

Buyer beware! On January 14th my daughter and I went to Camelback Hyundai to look at getting her a replacement vehicle after an accident. We were helped by Carlos On January 14th my daughter and I went to Camelback Hyundai to look at getting her a replacement vehicle after an accident. We were helped by Carlos who was friendly and took the time to answer any questions we had. We sat down and negotiated a deal on a new Elantra. It was a pretty good experience until we hit the finance stage. When we sat down to sign the papers we were first shown a contract that had my daughter’s name on it but showed the payment being about $50 higher than we had negotiated. When questioned about this, they were able to “find” the correct paperwork. We continued through the process and were asked to sign a second contract, for a different amount, in case they weren’t able to approve my daughter’s college graduate discount. The next day we set about gathering documentation from Arizona State University which would qualify her for the discount . The finance department was provided with my daughter’s transcript and a letter stating that she is due to graduate in May (well within the 6 month requirement to qualify for the discount) and were assured that everything looked good. On January 16th we received a message stating that the discount was denied and asked if she wanted to proceed without the discount. I guess what I would like people to learn from my experience is that you need to read your paperwork very carefully, especially at this dealership, and be cautious about discounts you are promised. If they are unable to qualify my daughter, who is in her last semester and has a cumulative gpa of 4.17, for a discount which she is qualified, things look pretty bleak for everyone. Buyer beware! More

Great Service- Tammy Jarrin Tammy Jarrin was unbelievable to work with and really went the extra mile to make sure my wife and I had a great experience. We will recommend referra Tammy Jarrin was unbelievable to work with and really went the extra mile to make sure my wife and I had a great experience. We will recommend referrals to her for sure! More

Unprofessional and unorganized I purchased a car about a month ago from this dealership and from the get go I should have never done business with this dealership due to the rudenes I purchased a car about a month ago from this dealership and from the get go I should have never done business with this dealership due to the rudeness of the sales manager Mike. He was disrespectful when it came down to what I would qualify for because I am younger and “would be lucky to have a 700 credit score” . He was insulting with the way he spoke to my spouse, but we needed a car out of desperation. My first of issues I had with this dealership besides the customer service, was after we purchased the car. They took the car to clean it and when it was brought back with a chip in the windshield. I noticed the crack not even 2 minutes after leaving the lot and called my sales associate Zach who told me they would fix it in the morning no worries. When I called in the morning to follow up Zach informed me the sales manager Mike told him, “they would not be fixing it because it was not in the line of site and that is why they had me get insurance”. I immediately told him I would be being the car back if they wouldn’t fix the chip I was not going to pay 250 to have a window chip fixed after spending over 16000 on a car. They informed me that AZ does not have to buyers remorse law here and that I was stuck with the car. I then asked to speak to the Genreal manager Joe. At this point Tera Canning, the reputation manager stepped in to the issue helped me out and got the window sheild replaced, but then completely fell off when I asked to talk to the general manager joe, about the awful experience. She stated he does not speak to customers because he is too busy and she is not allowed to give out any information to contact him. Then 3 weeks later I receive a letter in the mail from Bank of America saying that my loan application was denyed because my social security number was wrong on the application and rather than verifying it when Bank of America reached out to them. The dealership just sent the corrected application to another bank for approval. Causing another hard look into my credit. When I tried to reach Tera about this for a week she ignored the calls and emails. When I spoke to the sales manager Mike he told me it was his job “to sale a car that’s what he did, and if I have any other complaints to tell it to someone else’s that cares.” To some up this complaint they are a crooks from the top of the company with Joe the general manager to Tera the reputation manager, Mike the sales manager. Stay away from the dealership and all the ones associated to this company and GM in the More

Great Experiance Go see Justin, He'll make sure that you get a great deal. Courteous & Honest. Justin made the experience as seamless as possible. He will explain the Go see Justin, He'll make sure that you get a great deal. Courteous & Honest. Justin made the experience as seamless as possible. He will explain the process and help you to understand the step by step process. He was very knowledgeable about the vehicle that was being purchased. More

Did what they promised! I have purchased many new cars and the experience here was so nice and easy with no games! One of the best transactions I have ever had. I have purchased many new cars and the experience here was so nice and easy with no games! One of the best transactions I have ever had. More