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Camelback Hyundai
Phoenix, AZ
759 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 759 reviews
December 11, 2023
My car was taken in with a known issue. It took the dealership 1 whole day to do an inspection on my vehicle with nothing else. I had to call them to find out what was going on to learn tha It took the dealership 1 whole day to do an inspection on my vehicle with nothing else. I had to call them to find out what was going on to learn that the service department left for the day and they did not work the next day. I was promised a manager would call me first thing in the morning. And right on brand, guess what, that's right, no phone call. I had to call them and each time they assured me someone would call back. I told them I needed to pick up my vehicle or else I would not be able to go to work and they said I couldn't because nobody had keys to their service department. They also stated they did not have a rental vehicle available for me. It was only when I threatened to show up with the police to get my vehicle that they magically found keys to get my car out. Something happened to my car and they are trying to cover it up. More
by KMach
Employees Worked With
Altvater, Adam , Maurice "Mo" O'Field, Nic Hines, Tristan Anaya, Linda Cook
November 21, 2023
Brought my car in to have the transmission flushed. Had an appointment at 9:30am. Five hours later, I’m still waiting for my car! This service center is ridiculous! Had an appointment at 9:30am. Five hours later, I’m still waiting for my car! This service center is ridiculous! More
by Janethecrane
Employees Worked With
Giselle
July 09, 2023
Shaheed Monroe did a fantastic working with me on the purchase of my 2023 Santa Fe. This is the 2nd vehicle i purchased from Camelback Hyundai. Each time is was a stress free purchase purchase of my 2023 Santa Fe. This is the 2nd vehicle i purchased from Camelback Hyundai. Each time is was a stress free purchase More
by lindaleichty20
Employees Worked With
Shadeed Monroe
May 19, 2023
Shadeed has been of great help. Has complete information about the car, took time to explain everything in detail. Helped me make decision quicker and closed the deal in few hours.. Has complete information about the car, took time to explain everything in detail. Helped me make decision quicker and closed the deal in few hours.. More
by nishithreddyus1992
Employees Worked With
Shadeed Monroe
May 16, 2023
Friendly, no pressure. My income was reduced from recent retirement. They still found financing for me at a good rate. All their cars are clean! Salesmen are all frien My income was reduced from recent retirement. They still found financing for me at a good rate. All their cars are clean! Salesmen are all friendly and professional. More
by 6dragonfist9
Employees Worked With
Anthony Inzunza, Shadeed Monroe
May 01, 2023
I purchased a 2019 Nissan Altima about two weeks ago. The day after I bought it, the read out was showing numerous problems. Everything was working fine but the diagnostics were telling me incorrect info The day after I bought it, the read out was showing numerous problems. Everything was working fine but the diagnostics were telling me incorrect information. I set up an appointment at the service dept. for the next day at 10 am. When I got there I was told by one of the service writer's that it would be at least 2-3 hours before they could look at the car. I asked the service writer what time they opened the next day. I said I would be back when they opened to get the car looked at. He seemed to agree. when I came back I was told I would have to leave the car all day. after all I didn't have an appointment. I was frustrated and told them so. They just don't seem to care. If you buy a car from Camelback Hyundai take it to your mechanic before you buy because they won't give you the time of day. On a brighter note the salesperson Ryan was a joy. It was a very easy process with no high pressure. It's just their service department that sucks. More
by halgbeebe
Employees Worked With
Mark Stanciu, Mike Kimbrell, Ryan Thomas
April 05, 2023
Had a Venue in for warranty transmission issue, took nearly 3 months to get back and during that time I called many times and never did they return my calls. went to get it back was told it was not ther nearly 3 months to get back and during that time I called many times and never did they return my calls. went to get it back was told it was not there, had to let them know I had GPS and knew it was before they went and found it, then to add it was covered in dirt and the radio was not working now, had to take it back, was promised it would be back same day, no call no nothing had to call next day to find it was done radio was left unplugged. Poorly run shop More
by tbeel
Employees Worked With
Paul in service
March 11, 2023
Our names are Christina Rauch and Gregory Alford. ....... We recently bought a 2017 Hyundai Sonata 2.0T Limited in the color white on October 21st........ The car has had to be brought back every 2 to ....... We recently bought a 2017 Hyundai Sonata 2.0T Limited in the color white on October 21st........ The car has had to be brought back every 2 to 3 weeks since the day we bought it because of significant problems it has been having. We have proof of everything. We have been told every single time that they "fixed" the problem........ But the car just continues to have problems........ The check engine light has also come on more than once. We even have a Platinum Warranty that pretty much covers everything in the car. We have been told by 2 separate Mechanics that the car has a condition called "Blowby" and that the car needs an Engine replacement. I have the proof to prove it. Our car is now in their shop for the 7th or 8th time because the check engine light came on again........ They have now told me that the car just needed a Software update this time, they are totally ignoring the fact that 2 other Mechanics have said that we have serious engine issues........ We just want our car fixed, or for them to trade us for a different car. The Loaner car they gave us works beautifully, we just want a car that works like that, that's the least they could do to make up for what we have been through. We are being ignored by the manager there now because he just doesn't seem to care at all. His name is Sawyer. He also referred us to Adam, the Service Manager. He has also stopped caring, it seems like. He just keeps saying he will have it fixed, but they just fix something else everytime. We understand that they don't want to fix our car for the whole time we own it, but, it is absolutely not fair that the car has not gone longer than a couple of weeks without needing to be brought back. It has acceleration problems and shifts rough/weird. It also has bad shocks/struts. They refuse to fix our car correctly, even though we have the Warranty. We have practically begged them to fix it right, but they do not. That car has had so many problems, they even had to replace the turbo because it went bad, they have promised time and time again that they found the problems and fixed it. We cannot handle this anymore. I even lost my job because my work said that our car is too unreliable. Someone needs to make this right, we have already retained a lawyer encase this keeps up, we also will be contacting the news if this continues. Our Lawyer said that the car more than qualifies as a Lemon since they can't seem to fix the car right that many times in such a short period of time. At this point we should have either been given a different car for the trouble or it should have been fixed. The Mechanic at Midas is totally willing to talk to anyone who doesn't believe us. I lost my job for crying out loud, how can that ever be made better?? This has to stop now!!!! Not later!!!!........ Now!!!! There is no way after the car having this much trouble that the culprit is just a Software Update........ No way!!!! We need someone to step up and make this right. We don't deserve this. The car started to have well documented problems way before the fifteen Day Lemon Law Period expired. We want them to be given a fair chance to make this right before proceeding with the Lawsuit and contacting the news. This is the god honest truth and we can more than prove it. We have email after email and text after text showing them promising it's fixed but it's not. This is wrong. Someone needs to step in immediately. More
by tinarauch777
Employees Worked With
Sawyer Liao, Shadeed Monroe
March 01, 2023
Don't leave them a phone message. They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I s They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I still haven't heard back from them with an update of when the part will be in. More
by kenystlded
Employees Worked With
Mike in Finance
