Camelback Hyundai | Page 17

Our LAST purchase from Hyundai Camelback ! So to make long story short we came in to talk about refinancing our 1st ever new car purchase from 3 years ago (Great experience back then) but we en So to make long story short we came in to talk about refinancing our 1st ever new car purchase from 3 years ago (Great experience back then) but we ended BUYING a new car altogether. The only reason we are giving 3 stars is because of our sales rep. JUSTIN FREDERICK Who not only went above an beyond to make sure we got what we wanted, but made us feel comfortable the whole way. We were also helped by the Sales manager Kyle who was only helpful while making the deal with us on the 1st day. After the contract was signed we had to come back in the next day to drop a counter check off to financing , an he acted like we didnt exist even though he clearly saw us walk thru the doors. Didn't bother to say hi to us or greet or ask us about the new car we just bought from him. Again Justin who was with another customer came right over to us an greeted us immediately, an then he went back to the helping his customer, this I appreciated so much!!. When we came back the 2nd time , we were told to resign all the documents because of a printing error. Easy no problem we resigned it all this was on Saturday June 29. Before we left Saturday I asked Justin if they can attach my front license plate holder , which is a factory part , that was sealed and placed in my glove box when I purchased the car. Justin ask the finance manger Doug, if he could do that for us , when justin came back he said that doug told him No, and I asked why, Justin told us Doug said to him, No because its costing him money to put it on our car, which took me by surprise.becuase we just made a 40k dollar purchase from them minutes before I asked about the plate holder. I was very irritated by this point because everyone but Justin had not been very nice us during our second visit to the dealership. I told Justin to tell doug we want the plate on because our 1st purchase they put the plate holder on for us without us asking or saying anything about it costing them money to do it. So Justin came back and said Doug told him to ask the service department guys if they had time to put it on. Which Justin took care of for us. He said it took maybe 1 minute of their time an it was put on the car. Again Justin going above an beyond his job for us. After that we left. On sunday my husband Xavier received a phone asking if we can come back in to finalized the paper work because they are going to lower our payment. We said yes , an scheduled an appt to fit our busy work schedule , which was Monday the 30th at 3pm. Monday morning at 9 am we wake up to an alert from our bank acct that the counter check was deposited, and now we have a negative balance in our acct, we signed a promissary note saying that the check can be deposited on Thursday June 28th because that was our following payday. This is why we arrived back at the dealership 45 mins early before our appt. We checked in the receptionist and she said that the finance guy would be right with us. We waited till our appt time at 3 pm which was 45 mins later, an then I asked her again how long till someone helps us, she then went to the back offices of financing and came back to tell me that they are with a customer an as soon as they are finished they will help us. Another 30 mins goes by an no one has helped us yet. We had been waiting over an hour at this point. 30 more minutes pass its 4 pm an I ask the receptionist if anyone will help us. She again goes back to financing an then tells me someone else will be right with us, by this time we have waited a little more then an hour waiting after our schedule appt time. About 10 after 4 finally someone comes to help us. They put us back into the office and have all new contracts ready for us to sign for the 3rd time in a row! Before we sign we let them know about the check issue , they tell us that they will cut us a check to cover the overdraft fees in our account we then sign on that as part of the contracts we signed that day, also we state that we want the same deal from the 1st contract signing that included 3 different warranty packages. As we are signing we noticed one of those warranty contracts is missing. We ask , then the finance guy goes to his bosses and asks about an comes back to tell us that the only reason why our payment was lower is becuase they cut one of those warranties out of the deal. Now we are frustrated because that is not the deal we wanted or signed the previous 2 times before. So here we are renegotiating a deal we signs 2 times previously . Finally the finance guy comes back an tells us they will include it in our new deal , an the payment will still be low. After signing everything for the 3rd time we are leaving the dealership an Again Justin makes his way to us to make sure we are taken care of. JUSTIN GETS A 5 STAR RATING ON HIS OWN FOR HIS HELP AN SERVICE TO US THIS ENTIRE TIME ! Everyone ine else who helped gets nothing this is our last purchase from Hyundai camelback, we have never trusted dealerships ever an this is the reason why this experience alone has been one of the worst we have ever dealt with as a Consumer. We are very loyal people to those who treat us right , which is why I wanted to come back , but this time it just didnt work out. More

Poor Communication, Bait and Switch, and Unprofessionalism We are in the market for a new 3rd row SUV and have it narrowed down to 1 of three makes/models - the Hyundai Palisade being one of them. After lookin We are in the market for a new 3rd row SUV and have it narrowed down to 1 of three makes/models - the Hyundai Palisade being one of them. After looking at the first palisade this dealership got yesterday - I lined up a meeting for my wife to test drive one the following day (today). First off after making the appointment I received 7 phone calls from the dealership from 3 different points of contact all "checking in on me" it was horrible internal communication as none of these people calling me knew that I had made an appointment to come the following day. Even the sales manager called oblivious to any prior conversations that I had. I politely told them that I was well taken care of from my first point of contact with whom I made the test drive appointment with and that they really should update their system because I had received (at this point) 6 phone calls since making the appointment. Then not 15 minutes later I got ANOTHER call. The next day (today) - three phone calls all checking on my appointment time and making sure I was coming. Just an overkill process that seemed from a consumer perspective utter chaos internally. We are heading out of town tomorrow for 3 weeks so to fit this test drive/appointment in today was pretty tough for us. Nonetheless we did. And here is where it went from bad to worse. When my wife arrived they told her that in order for her to be able to test drive the car they would need to run her credit and gauge how committed she was at buying that particular car she was test driving!? I have never in my life heard of such a thing. First off I had communicated to the sales team over and over that our goal was to narrow down our list of 3 down to 1 or 2 before we left for vacation because we needed to buy a vehicle as soon as we were back in a few weeks. We had a small window of time before the trip to get down to the make and model - and a small window of time after the trip to secure a vehicle. It was very clearly communicated that the objective for this meeting was to test drive the car to determine if it made the list and if so - negotiate a sale when we got back. Second we are paying cash - so running credit is irrelevant not only would it be necessary in our case because we are not financing but I wouldn't authorize it anyway even if we were purchasing a car today. They even had the audacity to tell her (even the manager saying this to her!) that if they let everyone come in for a test drive this car could rack up some miles....?? Im pretty sure that is why a dealership has cars on the lot and that people test drive cars before they purchase is it not? It was extremely unprofessional. Lastly - as soon as I heard from my wife that we turned our schedule upside down today to get her down there to test drive this car - and it was all a waste of time - I immediately called the dealership to speak with the sales manager and discuss the situation. On the first phone call I made the first person to answer said they would transfer me to Tom the sales manger - and I was hung up on. I called immediately back and they said he wasn't available and took a message. I relayed this was clearly an urgent matter and as of almost 3 hours ago I still have not gotten a call back. Bottom line - the communication at this dealership was a mess, it was a complete bait and switch, and the misleading lies they told us completely wasted our time. All the things that people fear and create stigmas around at car dealerships became true with Camelback Hyundai in our experience. I would not recommend nor will I ever purchase a vehicle from this dealership in the future. More

NEW CAR PURCHASE Lee was such a great HELP, Very nice, kind and being patient with me, kept making up my mind which car I want, took me about 4 hours to decide, Love m Lee was such a great HELP, Very nice, kind and being patient with me, kept making up my mind which car I want, took me about 4 hours to decide, Love my New Hyundai, Thank you. More

Acceptable prior to sale, void of customer service after The salesmen were excellent prior to signing the documents, but the customer service has been poor since, being forwarded to voice-mail boxes that do The salesmen were excellent prior to signing the documents, but the customer service has been poor since, being forwarded to voice-mail boxes that do not return the call. Misinformation prior to sale. More