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Camelback Hyundai
Phoenix, AZ
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 757 reviews
July 06, 2019
Very attentive staff Staff at Hyundai were very helpful and very attentive. They were patient and answered all my questions. The process to get into an new car was quick a Staff at Hyundai were very helpful and very attentive. They were patient and answered all my questions. The process to get into an new car was quick and concise. More
by Keys
Employees Worked With
Eddie
July 02, 2019
Justin and all the team are very friendly and try to get you Even we had a lot of talking and negotiating all the details, the deal webt smooth and pleasant. We are very happy with our new car and so we keep goi Even we had a lot of talking and negotiating all the details, the deal webt smooth and pleasant. We are very happy with our new car and so we keep going forward with the brand. Good team, good dealer, special thanks to Justin (sales) for his help and care! More
by dnbyhms
Employees Worked With
Justin
July 01, 2019
Lee moise Lee was absolutely fantastic. Extremely helpful and knowledgable he was honest and just very accommodating. I know dealerships are in the business Lee was absolutely fantastic. Extremely helpful and knowledgable he was honest and just very accommodating. I know dealerships are in the business to make money and he helped us along with michael to get the best deal possible. They guy deserves employee of the year the best car buying experience i have ever had More
by Lee h
Employees Worked With
Lee Moise, Michael Cray
June 26, 2019
Poor Communication, Bait and Switch, and Unprofessionalism We are in the market for a new 3rd row SUV and have it narrowed down to 1 of three makes/models - the Hyundai Palisade being one of them. After lookin We are in the market for a new 3rd row SUV and have it narrowed down to 1 of three makes/models - the Hyundai Palisade being one of them. After looking at the first palisade this dealership got yesterday - I lined up a meeting for my wife to test drive one the following day (today). First off after making the appointment I received 7 phone calls from the dealership from 3 different points of contact all "checking in on me" it was horrible internal communication as none of these people calling me knew that I had made an appointment to come the following day. Even the sales manager called oblivious to any prior conversations that I had. I politely told them that I was well taken care of from my first point of contact with whom I made the test drive appointment with and that they really should update their system because I had received (at this point) 6 phone calls since making the appointment. Then not 15 minutes later I got ANOTHER call. The next day (today) - three phone calls all checking on my appointment time and making sure I was coming. Just an overkill process that seemed from a consumer perspective utter chaos internally. We are heading out of town tomorrow for 3 weeks so to fit this test drive/appointment in today was pretty tough for us. Nonetheless we did. And here is where it went from bad to worse. When my wife arrived they told her that in order for her to be able to test drive the car they would need to run her credit and gauge how committed she was at buying that particular car she was test driving!? I have never in my life heard of such a thing. First off I had communicated to the sales team over and over that our goal was to narrow down our list of 3 down to 1 or 2 before we left for vacation because we needed to buy a vehicle as soon as we were back in a few weeks. We had a small window of time before the trip to get down to the make and model - and a small window of time after the trip to secure a vehicle. It was very clearly communicated that the objective for this meeting was to test drive the car to determine if it made the list and if so - negotiate a sale when we got back. Second we are paying cash - so running credit is irrelevant not only would it be necessary in our case because we are not financing but I wouldn't authorize it anyway even if we were purchasing a car today. They even had the audacity to tell her (even the manager saying this to her!) that if they let everyone come in for a test drive this car could rack up some miles....?? Im pretty sure that is why a dealership has cars on the lot and that people test drive cars before they purchase is it not? It was extremely unprofessional. Lastly - as soon as I heard from my wife that we turned our schedule upside down today to get her down there to test drive this car - and it was all a waste of time - I immediately called the dealership to speak with the sales manager and discuss the situation. On the first phone call I made the first person to answer said they would transfer me to Tom the sales manger - and I was hung up on. I called immediately back and they said he wasn't available and took a message. I relayed this was clearly an urgent matter and as of almost 3 hours ago I still have not gotten a call back. Bottom line - the communication at this dealership was a mess, it was a complete bait and switch, and the misleading lies they told us completely wasted our time. All the things that people fear and create stigmas around at car dealerships became true with Camelback Hyundai in our experience. I would not recommend nor will I ever purchase a vehicle from this dealership in the future. More
by chelgeson
Employees Worked With
Tom
June 20, 2019
Very satisfied customer Yannick was the person that helped us. He was very knowledgeable and able to answer our questions. Several cars were brought up for us to look at, ev Yannick was the person that helped us. He was very knowledgeable and able to answer our questions. Several cars were brought up for us to look at, even in the heat. The paperwork was fast and easy. Before I left Yannick explained the buttons so I didn’t have any further questions. He has told me if I have any questions just call him and he will help me anytime. Most people in sales aren’t that personable, Yannick is one in a million. More
by Barbara1335
Employees Worked With
Carlos Beauchamp, Yannick Sesonga
June 09, 2019
Best dealer experience of the many HyuNdai dealerships in the Phoenix, Tempe, Gilbert area. Low key. No pressure. Willing to negotiate. Mark Stanciu is the most polite, res of the many HyuNdai dealerships in the Phoenix, Tempe, Gilbert area. Low key. No pressure. Willing to negotiate. Mark Stanciu is the most polite, respectful car salesperson I have ever met. He is very thorough, and knowledgeable. We got the best car at the best price with Mark’s help. More
by JMT
Employees Worked With
Mark Stanciu
May 30, 2019
NEW CAR PURCHASE Lee was such a great HELP, Very nice, kind and being patient with me, kept making up my mind which car I want, took me about 4 hours to decide, Love m Lee was such a great HELP, Very nice, kind and being patient with me, kept making up my mind which car I want, took me about 4 hours to decide, Love my New Hyundai, Thank you. More
by millie
Employees Worked With
Lee Moise
May 30, 2019
Bad Service Department Ira Wolfson at Camelback Hyundai service department is a service manager that could have done things differently today and actually helped a customer, Ira Wolfson at Camelback Hyundai service department is a service manager that could have done things differently today and actually helped a customer, but instead, he chose to not agree with the customer. In my case, I bought a Honda Sonata back in 2016 from Camelback Hyundai and my skid plate on my car came undone about 3 months ago and instead of replacing the plate and damaged part they chose to use zip ties instead. The other day I was driving home from work and what would you know those ties came loose and the plate fell, this time it completely came off along with the right wheel well cover leaving me on the freeway with rush hour traffic trying to get it without getting hit. He didn't even keep in mind or even consider that my life was at risk trying to retrieve a part. Today they told me that they would not replace the plate as it was not of their doing, but see it was because they didn't properly secure it the first time, instead they used zip ties instead of real fasteners. This is the email I received from Ira today stating "The temporary repairs lasted an excess of 8,000 miles, I would say you got your money’s worth which was zero cost to you, the consumer." WOW! As you can see they failed to replace the part and could have fixed this in the first place as he even stated "temporary fix". I have a warranty on the vehicle, yet this is a supposed part that is not covered even though it is used to protect the engine from debris and keep other parts from damage. I am sorry Ira but you have failed in your customer service department and instead of helping a customer with something that should have been covered you chose to present me with a cost for something that I had no control over, something you as a service department should have fixed right the first time. I will not be using Camelback Hyundai for any service from here on out and warn others to stay away as they don't truly care about the customer. More
by mikecampbellme
Employees Worked With
. ., . ., Joe Esposito, Teara Canning, . .
May 28, 2019
Acceptable prior to sale, void of customer service after The salesmen were excellent prior to signing the documents, but the customer service has been poor since, being forwarded to voice-mail boxes that do The salesmen were excellent prior to signing the documents, but the customer service has been poor since, being forwarded to voice-mail boxes that do not return the call. Misinformation prior to sale. More
by Peeshnehad
Employees Worked With
. ., . ., . .
May 22, 2019
First new car for college grad Kyle helped us select and purchase my daughters first new car; a Hyundai Accent. It was a good buying experience. Daughter is happy with the car and d Kyle helped us select and purchase my daughters first new car; a Hyundai Accent. It was a good buying experience. Daughter is happy with the car and dad is happy with the price and no pressure sales and financing approach from the dealer. Thanks. More
by Marksalazar
Employees Worked With
Kyle
