Camelback Hyundai

My first car buying experience Recently bought my first new car as I just graduated from college. Camelback was running attractive deals on the Hyundai Tucsons. Was a pleasure to Recently bought my first new car as I just graduated from college. Camelback was running attractive deals on the Hyundai Tucsons. Was a pleasure to work with Lee, and he was very knowledgeable on all the features. I would definitely recommend Lee as your point of contact. So happy with my Hyundai Tucson! More

Great car buying experience! My husband and I recently bought our 3rd Hyundai, a Tucson and Lee was so great to work with! He made the process smooth and easy and we would definit My husband and I recently bought our 3rd Hyundai, a Tucson and Lee was so great to work with! He made the process smooth and easy and we would definitely go back for a 4th! More

Very Helpful Staff Had great service working with Justin, and the staff was very accommodating for facilitating test drives at other dealerships in the area. Lowest pric Had great service working with Justin, and the staff was very accommodating for facilitating test drives at other dealerships in the area. Lowest price I found in Phx, too. More

Our LAST purchase from Hyundai Camelback ! So to make long story short we came in to talk about refinancing our 1st ever new car purchase from 3 years ago (Great experience back then) but we en So to make long story short we came in to talk about refinancing our 1st ever new car purchase from 3 years ago (Great experience back then) but we ended BUYING a new car altogether. The only reason we are giving 3 stars is because of our sales rep. JUSTIN FREDERICK Who not only went above an beyond to make sure we got what we wanted, but made us feel comfortable the whole way. We were also helped by the Sales manager Kyle who was only helpful while making the deal with us on the 1st day. After the contract was signed we had to come back in the next day to drop a counter check off to financing , an he acted like we didnt exist even though he clearly saw us walk thru the doors. Didn't bother to say hi to us or greet or ask us about the new car we just bought from him. Again Justin who was with another customer came right over to us an greeted us immediately, an then he went back to the helping his customer, this I appreciated so much!!. When we came back the 2nd time , we were told to resign all the documents because of a printing error. Easy no problem we resigned it all this was on Saturday June 29. Before we left Saturday I asked Justin if they can attach my front license plate holder , which is a factory part , that was sealed and placed in my glove box when I purchased the car. Justin ask the finance manger Doug, if he could do that for us , when justin came back he said that doug told him No, and I asked why, Justin told us Doug said to him, No because its costing him money to put it on our car, which took me by surprise.becuase we just made a 40k dollar purchase from them minutes before I asked about the plate holder. I was very irritated by this point because everyone but Justin had not been very nice us during our second visit to the dealership. I told Justin to tell doug we want the plate on because our 1st purchase they put the plate holder on for us without us asking or saying anything about it costing them money to do it. So Justin came back and said Doug told him to ask the service department guys if they had time to put it on. Which Justin took care of for us. He said it took maybe 1 minute of their time an it was put on the car. Again Justin going above an beyond his job for us. After that we left. On sunday my husband Xavier received a phone asking if we can come back in to finalized the paper work because they are going to lower our payment. We said yes , an scheduled an appt to fit our busy work schedule , which was Monday the 30th at 3pm. Monday morning at 9 am we wake up to an alert from our bank acct that the counter check was deposited, and now we have a negative balance in our acct, we signed a promissary note saying that the check can be deposited on Thursday June 28th because that was our following payday. This is why we arrived back at the dealership 45 mins early before our appt. We checked in the receptionist and she said that the finance guy would be right with us. We waited till our appt time at 3 pm which was 45 mins later, an then I asked her again how long till someone helps us, she then went to the back offices of financing and came back to tell me that they are with a customer an as soon as they are finished they will help us. Another 30 mins goes by an no one has helped us yet. We had been waiting over an hour at this point. 30 more minutes pass its 4 pm an I ask the receptionist if anyone will help us. She again goes back to financing an then tells me someone else will be right with us, by this time we have waited a little more then an hour waiting after our schedule appt time. About 10 after 4 finally someone comes to help us. They put us back into the office and have all new contracts ready for us to sign for the 3rd time in a row! Before we sign we let them know about the check issue , they tell us that they will cut us a check to cover the overdraft fees in our account we then sign on that as part of the contracts we signed that day, also we state that we want the same deal from the 1st contract signing that included 3 different warranty packages. As we are signing we noticed one of those warranty contracts is missing. We ask , then the finance guy goes to his bosses and asks about an comes back to tell us that the only reason why our payment was lower is becuase they cut one of those warranties out of the deal. Now we are frustrated because that is not the deal we wanted or signed the previous 2 times before. So here we are renegotiating a deal we signs 2 times previously . Finally the finance guy comes back an tells us they will include it in our new deal , an the payment will still be low. After signing everything for the 3rd time we are leaving the dealership an Again Justin makes his way to us to make sure we are taken care of. JUSTIN GETS A 5 STAR RATING ON HIS OWN FOR HIS HELP AN SERVICE TO US THIS ENTIRE TIME ! Everyone ine else who helped gets nothing this is our last purchase from Hyundai camelback, we have never trusted dealerships ever an this is the reason why this experience alone has been one of the worst we have ever dealt with as a Consumer. We are very loyal people to those who treat us right , which is why I wanted to come back , but this time it just didnt work out. More