Cable Dahmer Buick GMC of Kansas City

Bad Experience Trying to Cancel GAP Policy Previously purchased a 2011 Buick Enclave with a GAP policy from Hendrick Buick GMC in July 2013. Traded this vehicle to Hendrick Lexus North on 11/ Previously purchased a 2011 Buick Enclave with a GAP policy from Hendrick Buick GMC in July 2013. Traded this vehicle to Hendrick Lexus North on 11/20/2015, and asked them to cancel the GAP policy. They told me that I would have to cancel this at the Hendrick Buick GMC location, so I drove there. I met with Stephanie Wolf and provided copies of the paperwork showing the Buick was traded. She told me that the GAP policy could not be cancelled until BMO Harris Bank mailed the Lien Release to my home address and I provide her with a copy of that letter. I waited unti 01/04/16 and no letter arrived. I called BMO Harris Bank and they said they always send the Lien Release letter to the dealership and that Hendrick Lexus North received it on 12/02/2015. I contacted Hendrick Lexus North and had them email me a copy of the letter on 01/04/2016. I forwarded that email to Stephanie Wolf. I sent a follow-up email to Stephanie on 01/16/2016 asking if everything was in order, but received no reply. I left a voicemail message on 01/18/2016, and she replied via email that she submitted everything a couple of weeks ago. On 02/01/2016, I called the GAP company and they told me that the policy still wasn't cancelled. I called Hendrick Buick GMC and they said the check was mailed on 01/28/2016. I finally received my check, which was postmarked on 01/30/2016. This whole ordeal could have been resolved in a more timely manner if the people working in both Hendrick dealerships communicated with each other and not leave it up to the customer to do their jobs. Providing misinformation about where Lien Letters are sent, lack of follow-up skills, and not responding to phone calls/emails on a timely basis just goes to show you that Hendrick's does not care about customer service after the vehicle sale. More

Outstanding All my expectations were met and then some. They really made sure to go the extra mile. Travis and the management team went above and beyond. Highly r All my expectations were met and then some. They really made sure to go the extra mile. Travis and the management team went above and beyond. Highly recommend! Thanks guys! More

Family friendly Even when things go wrong-multiple times- Travis and the Hendricks GMC management team were kind enough to treat me like family. I'm used to first cla Even when things go wrong-multiple times- Travis and the Hendricks GMC management team were kind enough to treat me like family. I'm used to first class service having grown up in the GM family myself, and I couldn't have asked for better care, service, or understanding of the situation. I think we finally landed on the right truck. Thanks for taking care of our family in service and in buying new vehicles. Best, Austin Klein More

Do not waste your time My wife and I went their to look at a hummer h3. We drove two miles and the check engine light came on. We took it back and drove it into the service My wife and I went their to look at a hummer h3. We drove two miles and the check engine light came on. We took it back and drove it into the service department. Carol the used manager comes out and starts in with the games. The vehicle has not even been looked at yet by a mechanic and of course he knows why the light came on. Ask me about my trade and offers me $500. I laugh at the insult and he goes what's so funny that's a fair offer your car is a piece of junk I can't get any money for it. He refuses to lower the price of the hummer and walks away. Then we are asked to fill out a credit app. We still don't know what's wrong with the hummer. They had us sitting in the middle of the office and it felt like a trip to the 80s and I felt like all carol wanted to do was play games. Did not work with us at all. Carol talked down to us the whole time and made us feel uncomfortable and like we were just a number. He talked so fast I couldn't comprehend what he was saying. Carol only used sales speak which we didn't understand. So we have been here over an hour still no word on the hummer. Here comes carol again and takes off $200 off the hummer lol!! I tell my wife lets go. carol wads up are paperwork and says ok I guess we won't do business with you and laughs. What a joke he was! Are salesman was great and he even looked uncomfortable around Carol like he couldn't believe how unprofessional he was. Treat your customers like you care and maybe you'll get more business. I think Carols boss should know how unprofessional he is. I guess he is new at this. Either was we will be going to another dealer for a Hummer. Please avoid this place it is a waste of time if your looking for an honest caring dealer. Carol is what I think of when you see a slick talking dishonest salesman only worried about the money in his pocket. You can feel the tension in the room when he is present . More

Disappointment Terrible experience ......we went to dealership to look at GMC Acadia. Sales man met us at the door and said he did not have an Acadia on his lot but Terrible experience ......we went to dealership to look at GMC Acadia. Sales man met us at the door and said he did not have an Acadia on his lot but he would have one brought over from another lot down the street. We scheduled an appointment for 5pm to come back and see vehicle. We requested to come back at 6pm but the salesman asked us to come back at 5pm. He said that would work better for him. We Arrived at 5:10pm. Salesman Could not locate the Acadia anywhere. Mind you We drove 40 minutes to get to this appointment. Salesman Said the porter must have taken the vehicle back to other lot. Then he stated that the porter was just doing his job. He asked to come back on Monday. Obviously does not value our time. Needless to say We will not be back. More

Rookies and Lies Made a 5pm appointment with Emily who no showed after multiple emails setting a time. Was handed off to rookie with 6 months experience. I was told Made a 5pm appointment with Emily who no showed after multiple emails setting a time. Was handed off to rookie with 6 months experience. I was told via email that all personnel would be available to the deal I was looking for. After the requisite office-to-office hopping by the rookie I was told that there were no banks available to make the deal because it was after banking hours. Huh. Last car I purchased the deal was closed at 9pm. Not only will I not go back but I will make sure everyone knows...they're just another crappy car dealer. If you can't make the deal just say so. But that is the lamest excuse I've ever heard. More

Great Buying Experience I just wanted to tell you about your staff at Hendrick’s. We talked to and went into several GMC dealers in the KC area searching for my Terrain. A I just wanted to tell you about your staff at Hendrick’s. We talked to and went into several GMC dealers in the KC area searching for my Terrain. All were business like. Ivan responded to a search on True Car for pricing and location of a Terrain. After a quick fact finding call Ivan was able to locate 2 Terrains that met my criteria. The pricing was very competitive with other web searches and dealerships. We made the quick decision to go the Hendricks to see what Ivan had located and take a test drive in a V6. Ivan is very professional, knowledgeable, and helpful. He treated me with respect of a friend and didn’t push. He let me make my own decision. (After seeing one on the lot similar to located Terrain I decided I didn’t like it, but I found just what I wanted on the lot.) Ivan is very easy to pleasant to work with. Ami is very professional, knowledgeable and helpful also. She made the finance part of the transaction easy and pleasant. We feel we have not only made a good business partner but personal partner, too. Everyone was pleasant to us. We will return when it comes time to buy our new truck. Thank you for a truly positive buying experience. More

VERY poor experience! I have sent all of this to the dealer well over a month ago and have received no response from the dealer. That is another problem. This is about I have sent all of this to the dealer well over a month ago and have received no response from the dealer. That is another problem. This is about the entire purchasing a certified GM car that touts the slogan “No Worries”. I purchased this car with the thought that I did not have to really “check” the vehicle out because it had passed a 172 point inspection and recondition process. Keep this in mind – THIS WAS A CERTIFIED VEHICLE, I SHOULD NOT HAVE HAD TO DEAL WITH ANY OF THIS! The first item was in registering and tagging the vehicle. After waiting in line at the DMV for about 40 minutes I was told I had all of my paper work that I needed except the inspection OD/ID from Hendrick Buick GMC Cadillac was OVER 60 days old. I was tagging the vehicle less than 30 days from purchasing the vehicle. I had to leave the DMV and spend over 1 ½ hours taking the vehicle back to the dealership to get a current OD/ID to tag the vehicle. I am very busy and this was a huge frustration and inconvenience. Prior to having to get the OD/ID, I had already made an appointment a week prior for items that need to be fixed on this Certified Buick. The Second Item: I purchased the car on a rather cool day and it was raining. Took it for a very short test drive and agreed to purchase the car. The air coming out of the vents was not “fresh” on the day I purchased the vehicle but thought maybe it had just set for a while on the dealership lot and it was not a big deal. On the first warmer day the smell that came out of the vents was horrible. The best way to describe it is, wet very bad smelling feet. This would get somewhat better as I would drive but never went away. Each time after the car was parked and it was warm outside the same horrible smell would pour out of the vents. The service department replaced the cabin air filter and sanitized the vent system. This has helped but the air is still not fresh. The Third Item: After purchasing the vehicle and leaving the dealership driving the car home I noticed that when braking at highway speeds there was a vibration when applying the brakes. I believe the vibration was from the rear brakes. The service advisor said this can happen when the brakes are used improperly OR sometimes when the car sets on the lot for a while. The service department turned all of the brakes which I am not pleased with because turning the disks when it is not needed can lead to warping or “hard spots” as the service advisor called them in the disks. I was informed that any further servicing needs of the brakes I would need to pay for and this was only done as a courtesy and billed to used cars. THIS IS A CERTIFIED VEHICLE – I THOUGHT I WAS BUYING WITH CONFIDENCE. The brakes had ALREADY been serviced during the certification process. The Forth Item: The outside temperature probe did not work when I purchased the car. I knew it had an outside temperature display when I purchased the car but did not bother to look for it when buying the car. A few days after purchasing the car I washed the vehicle and noticed that a temperature was being displayed in the radio LCD. It was reading -40 degrees. That at least let me know where it was, as I drove the car the same day the temperature display slowly went up to 10 degrees (it was about 80 degrees outside). Once the car dried the temperature reading went blank again with nothing. About 3 or 4 days before my appointment to have this looked at, it was raining outside and again the temperature display came on and read -40 degrees and this was a big problem. With the humidity outside the widows began to fog up and apparently the climate control system uses the outside temperature to help determine the way the system will work. I tried everything I could think of to get the system to defog the windows (using manual controls) but it did not help. It took over 20 minutes to get the windows defogged enough to be able to drive. I was told that a mouse had chewed through the wires and that is why it was not working and they again repaired this item as a courtesy because they did not know whether it had happened on their lot or at another time. I still do not feel the outside temperature display is working properly. I notice that the temperature is normally about 5 degrees different than the actual outside temperature. I did return the vehicle to the dealer for service again and was told it is working within the normal specification. The Fifth Item: The center arm rest console had the leather pulling away from the plastic. Not a big deal they ordered a replacement and replaced the arm rest. The Sixth Item: I feel the engine has a miss in it when it is idling at a traffic light or just in park. The service department says they have checked the engine and assure me the engine is not missing. I continue to feel a miss when idle. It is not all of the time but it is there. The Seventh Item: The Onstar system has not worked since I purchased the car. This was on the list to fix and I was told by the service advisor that the salesman did not activate it through the system. The salesman says that he did activate it through the system. I was told by the service advisor that it was fixed and that I could push the button and get it set up for the 3 month free trial. As of today when I push the Onstar button it STILL does not connect to Onstar. I just received a letter stating that it was my finial reminder to push the button the next time I am in the car to get it setup. I have pushed the button a number of times. I am tired of having to take the car back for things that should have been fixed and are not. To sum it up: I purchased a Certified used car from a Buick/Cadillac dealership. I wanted to drive away and enjoy my new purchase but have not been able to because of all of the frustration and problems the CERTIFIED GM car has had. I wonder if I have just purchased a car that will be nothing but trouble. I talked with my salesman for over 20 minutes about these items and while he listened, at the end of our conversation he said it was a Service department problem and I should talk with them. I felt the service advisor minimized the issues and my concerns. I feel as if some of these items were being put back on me in a subtle way. More