CMA's Honda of Lynchburg

Responsive, professional, competitive. We bought a new 2020 Civic Sport in mid-November 2020, and had a very positive buying experience with Billy Craft Honda. Our salesperson, Katy Baldock, was prompt a 2020 Civic Sport in mid-November 2020, and had a very positive buying experience with Billy Craft Honda. Our salesperson, Katy Baldock, was prompt and professional in communication, and had our vehicle of interest ready for an immediate test drive upon our scheduled arrival. She and her colleague Rob practiced appropriate Covid-19 protocol. Upon deciding to make the purchase, the remaining process was efficient, including the final prep of the car for delivery. This dealership's ability to issue permanent license plates at time of purchase added to the convenience. Though we have yet to hit 1000 miles on the odometer, our new Civic has exceeded our expectations. Katy has followed up a couple times to confirm our satisfaction post-sale, and it is my impression that this dealership is motivated to create and maintain a positive customer relationship. More

Our experience was very positive with Billy Craft Honda of Lynchburg, VA. We were able to reach a deal with Jessi Hicks in internet sales before we ever stepped foot in the dealership. Once we arrived at t of Lynchburg, VA. We were able to reach a deal with Jessi Hicks in internet sales before we ever stepped foot in the dealership. Once we arrived at the dealership she was extremely helpful, personable, and professional. Billy Craft Honda gave us a great deal on our new 2021 Honda Pilot EX-L, we couldn’t be happier with our purchase! More

I had a great experience with my saleswoman, Mandi. Just came to look and walked out with a new car. Her expertise and knowledge were first rate. came to look and walked out with a new car. Her expertise and knowledge were first rate. More

Bought a used car here for my son. Was treated top notched by Jessica Hicks. Will get my business again. Very great people here. Jessica was awesome to deal with notched by Jessica Hicks. Will get my business again. Very great people here. Jessica was awesome to deal with More

Exceeded Expectations... I could not have hoped for a better experience! It was a genuine pleasure to work with Jessi Hicks and Doug Pendleton. They both provided exceptional service... professional, kn better experience! It was a genuine pleasure to work with Jessi Hicks and Doug Pendleton. They both provided exceptional service... professional, knowledgeable, and courteous. Thank you! More

Katy and Rob were so great to work with. Enjoyable to be around, willing and able to give me a great deal and Super helpful. around, willing and able to give me a great deal and Super helpful. More

I have just bought a 2021 Honda Pilot from Billy Craft Honda. Jessica Hicks was my sales associate and I could not have been more pleased. She was friendly, professional, very knowledgeable, answered al Honda. Jessica Hicks was my sales associate and I could not have been more pleased. She was friendly, professional, very knowledgeable, answered all my questions and some I didn't know to ask. She did not pressure me in any way to make a decision. The whole transaction was easy and comfortable. Everyone I met was competent and they are a first class operation. I recommend Jessica and Billy Craft Honda to any and everyone. Thank you Jessica! More

The Best After going to 8 different car dealers, I bought my car from Billy Craft Honda in Lynchburg, Virginia. My sales consultant, Chris Wilmouth, was amaz After going to 8 different car dealers, I bought my car from Billy Craft Honda in Lynchburg, Virginia. My sales consultant, Chris Wilmouth, was amazing! Not only did he show me details on my car that were missed by other dealers, he took the time to answer all of my questions and then explained the intricate electronics of my new vehicle - and he then helped me set them up! Both he and Robert Charte, (business manager), set up a great financing package for me and walked me through an excellent extended warranty package. I definitely shopped around. These guys were the BEST! More

Dishonest Practices When I purchased a used vehicle from Billy Craft Honda, the dealership failed to inform me of an extended factory warranty. This is such a bad problem When I purchased a used vehicle from Billy Craft Honda, the dealership failed to inform me of an extended factory warranty. This is such a bad problem the engine needs a rebuild or total replacement. I did not discover this until I had fixed the symptom twice. Now it's too late for me to use the warranty. Billy Craft Honda was completely dishonest and deceptive when they sold me this vehicle. They knew the warranty was in place. I still have a loan and now have a vehicle that needs a new engine. Shameful business practices at this place. Stay away! More

Great service. Very friendly . Made purchasing a vehicle a breeze! I’m in love with my new CR-V! Excited to be a part of the Billy Craft Honda family! a breeze! I’m in love with my new CR-V! Excited to be a part of the Billy Craft Honda family! More