CMA's Honda of Lynchburg

11 Honda's purchased new since 1990. All fully serviced at dealership. Solid safety design of 2003 Accord saved my life in a fatal crash in 2012. at dealership. Solid safety design of 2003 Accord saved my life in a fatal crash in 2012. More

The people were very helpful and nice the building was very clean.. very clean.. More

We bought a Honda CRV in March 2020. For the most part, the buying experience was pleasant. Service, on the other hand, is horrible. Like other customers have reported, you can not trust or depend on them. the buying experience was pleasant. Service, on the other hand, is horrible. Like other customers have reported, you can not trust or depend on them. Over the past year I caught them THREE TIMES not completing what they said they did. I submitted a letter with pictures calling them out on their dishonest and unprofessional service practices. After receiving my letter, their service manager, Kevin Habermas, never responded. Not even a phone call. After waiting three weeks for a response, I sent my concerns to the General Manager, Kevin Hamlet. He also never reached out once. Nothing. They had been caught with their hand in the cookie jar and they had no response. Both of these managers apparently have zero skills in customer service practices. If you plan to buy a car from Billy Craft Honda and are not planning to let them do any service, you should be OK. If you do plan on using their service department, consider yourself warned. The Billy Craft Honda service department has made it abundantly clear that they just don't care. For me to take the time to write this review should indicate just how bad it is there. More

We went to Billy Craft Honda with a specific car in mind. They did not have it on the lot, but found one and got it to us quickly. It's exactly what we were looking for. We're very pleased with Billy Cr They did not have it on the lot, but found one and got it to us quickly. It's exactly what we were looking for. We're very pleased with Billy Craft and our salesman, Phil. More

Purchased a new 2021 odyssey from Ricky and he was fantastic! I always know I’m going to get a good experience at Billy Craft Honda. The employees are top notch and they really stand behind the vehicl fantastic! I always know I’m going to get a good experience at Billy Craft Honda. The employees are top notch and they really stand behind the vehicles they sell. Part of the reason I’ll always be a Honda guy! More

I have purchased several Hondas, and this dealer has excellent service from start to finish and beyond with great service special shout-out to Jessica, Kevin, Rob, and Ron! excellent service from start to finish and beyond with great service special shout-out to Jessica, Kevin, Rob, and Ron! More

Luke Okes of Billy Craft Honda made buying my 2017 Honda Accord EX an enjoyable experience. See Luke if you are looking for a Honda. Accord EX an enjoyable experience. See Luke if you are looking for a Honda. More

We just bought our third Honda from Billy Craft. We keep returning because of the integrity of their product and staff. The service department is superb and gives us a sense of confidence that our vehicles returning because of the integrity of their product and staff. The service department is superb and gives us a sense of confidence that our vehicles are cared for by professionals. More