Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
CMA's Colonial Chevrolet
Chester, VA
226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 226 reviews
May 12, 2019
Escape the normal car buying experience with Keith! I have a confession, I love the car buying game. I love going to a dozen different dealerships and having lots bid for my business. But this past week I have a confession, I love the car buying game. I love going to a dozen different dealerships and having lots bid for my business. But this past week was a horrible week for me. my car died, and my escape room business (Room ESC in Hopewell) had 5 leaks in our main area right before a major launch. I was not looking forward to the game. When I went to CMA's Colonial Chevy (aka Heritage Chevy) I was not looking forward to buying a vehicle. Keith was easily the most down to earth, genuine car salesman I have ever met. When he said he was a no-nonsense guy, I didn't believe him because that's what every salesman says. I was happily surprised when I asked for their bottom line price, he actually gave it to me! I still walked away like every other dealership because of it's part of the game but when they called back the first thing he asked about was my leaks at my business. He asked if my week had gotten any better. He brought up the Truck I was looking at and told me the legit truth. No nonsense. Keith not only earned my business, he earned my wife's business, and my future children's business. The other staff (Ben Clarke and Alexander Perry) there was also very accommodating, letting working with my off hours and coming in when they were not open to finish the paperwork. More
by RoomESC
Employees Worked With
Alexander Perry, Keith Black, Ben Clarke
April 04, 2019
Oil change and state inspection they got me out in a good time do some other things .And will let my friend know my experience there they got me out in a good time do some other things .And will let my friend know my experience there More
by clockriderw900@yahoo.com
Employees Worked With
Lisa Sprouse
March 23, 2019
Oil change the some add ons I went to get my oil changed on Friday 3/8/2019. The appointment was at 9am. I then added a state inspection and tire rotation. I figured because of t I went to get my oil changed on Friday 3/8/2019. The appointment was at 9am. I then added a state inspection and tire rotation. I figured because of the state inspection I would be waiting until 1pm to get my truck. I got a call at 10:16 saying my truck was ready for pickup. I was totally impressed. Will continue to have my truck serviced here. More
by Pain03
Employees Worked With
Donnie Foster
March 22, 2019
Excellent experience at Heritage Chevrolet I took my 2015 Chevrolet Traverse in for servicing on Thursday 3-21-19. The engine light was on. I waited for my vehicle and I always enjoy talking to I took my 2015 Chevrolet Traverse in for servicing on Thursday 3-21-19. The engine light was on. I waited for my vehicle and I always enjoy talking to other people that are waiting on their vehicle repairs. The repairs were quick and even better, I was told that the repairs were still under warranty. As I was walking out, there were 2 young employees standing at the desk. One of them asked me how I was doing. I thought that he was very nice to acknowledge me. I told him that I was doing great. I have bought 2 vehicles from Heritage Chevrolet since 2014. Lennie Pond, the famous NASCAR racedriver, sold me both of them. He was so much more than a car salesman. He truly loved his job and I felt that he truly cared about my well-being as well as my family. When I bought my vehicles, he would call periodically just to make sure that I had no problems with the vehicle. As soon as I got into my car at Heritage after having it serviced, I truly laughed, thanked God, and looked up towards Heaven and thanked Mr. Pond. I’ve recently had some medical issues and lost my job 2 weeks ago. I just knew that Lennie was still looking out for his customers. Thank you God. Thank you Mr. Pond, and thank you Heritage Chevrolet. More
by Cynthia Williamson
Employees Worked With
John Kinton, Jessie O'Neill, Donnie Foster, Patrick Jeune, Wayne Jones, Charlie Spencer, Madison Stone, Sara Monger, Charles Smart, Jade Moore
March 19, 2019
Wayne and John experience Wayne got the vehicle. John came through with financing. While we had a little communication breakdown. The guys came through. John Kitton provided so Wayne got the vehicle. John came through with financing. While we had a little communication breakdown. The guys came through. John Kitton provided some extra guidance on the vehicle features. More
by Phildaniel
Employees Worked With
John Kinton, John Peck, Wayne Jones
March 05, 2019
Great service! Heritage has the best service. I have a 2017 Camaro SS, they take great care of my car. Call me to let me know what is going on. Had a flat tire on Heritage has the best service. I have a 2017 Camaro SS, they take great care of my car. Call me to let me know what is going on. Had a flat tire on my car, had roll back deliver my car to Heritage from Glen Allen, knew they would take care of me. Have all my service done there. I deal with Daniel Smith, he is awesome! This last time Daniel was out, Sara Monger took care of me. When I pick my car up I typically have several people ask me if I am happy with service. I am. More
by Anniem
Employees Worked With
Daniel Smith, Sara Monger
March 04, 2019
Best place to buy a Chevy I have purchased 5 vehicles in the past few years from Heritage Chevy, Each and every time I must say it was the Best experience. Jay, Alex, Dario, I have purchased 5 vehicles in the past few years from Heritage Chevy, Each and every time I must say it was the Best experience. Jay, Alex, Dario, John, and Ben are all great to work with. I have also brought my trucks to the service department for maintenance and the quality of service is awesome. My suggestion, if your looking for a Chevrolet it's a must. go to HERITAGE CHEVROLET you will be amazed. More
by Lou
Employees Worked With
Jay Burchell, Joshua Friedman, Jessie O'Neill, Donnie Foster, John Peck, Alexander Perry, Dario Amato, Julie Westberry, Traci Wills, Ben Clarke
March 02, 2019
Major Repairs & Saving You Money I took in my 2010 Chevrolet HHR with over 100K miles on it with what I knew would need some major repairs/service work. The service department was ve I took in my 2010 Chevrolet HHR with over 100K miles on it with what I knew would need some major repairs/service work. The service department was very through in inspecting and helping me decide on a course of action to get my car back to a safe running commuter car. Even though I spent over $3K they found ways to save me money with coupons, promotions, and discounts without me asking. They saved me close to $500. My car runs like the day I bought it and I'm confident I can get another 50K to 80K miles out it. They also recommend a few other repairs but said they can wait until the next service date. Thanks for keeping my car running safely Heritage Chevrolet. Robert Johnson More
by rjoh24
Employees Worked With
Unknown
February 28, 2019
okay for now Well had my truck looked at for the same issue 4 times, but the team did get the issue solved somewhat and back on the road for now. Well had my truck looked at for the same issue 4 times, but the team did get the issue solved somewhat and back on the road for now. More
by milky 145
Employees Worked With
Jay Burchell, Donnie Foster, John Peck, Paul Cyr
February 23, 2019
Owners REALLY do more at Heritage Chevrolet! I was trying to help a friend with a GM recall issue. She owns a Pontiac so I though that maybe someone at another GM certified dealer could point us I was trying to help a friend with a GM recall issue. She owns a Pontiac so I though that maybe someone at another GM certified dealer could point us in the right direction for some help. Well that did not happen. What did happen was that Jay Burchell helped me understand the GM recall process (professionally and honestly) and then contacted my friend directly and helped her work through getting her car fixed properly and affordably. Here is the lesson - my friend has never bought a car from Heritage - I have never bought a car from them either, but we received outstanding service. Thank you Jay - you and your team are outstanding!! You may have just converted a Ford owner...... More
by redsoxgirl
Employees Worked With
Jay Burchell, John Kinton
