
CMA's Colonial Chevrolet
Chester, VA
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I brought my car here to be fixed and the service personnel were not honest and did not communicate well. I had to call multiple times over a couple weeks to find out information on my car that they personnel were not honest and did not communicate well. I had to call multiple times over a couple weeks to find out information on my car that they had pushed it aside twice to fix another car. In addition, they diagnosed my car incorrectly, placed parts that did not correct the problem and while my car was operational when I dropped it off,it can no longer be driven now. They ruined my car. The parts were placed to fix transmission sensors and now they locked up the entire transmission unit. They want $2000 for the parts and service that they put on the car and additional 5500 to fix what they broke while it was there. Please do not trust this organization with your car. More
Excellent and exceptional service. Very satisfied with all aspects of the service department. Will continue to have my Corvette serviced at this dealership. all aspects of the service department. Will continue to have my Corvette serviced at this dealership. More
Awesome experience for a first time visit ! Came to dealership met with Cindy Cornett who i had been texting with she was very nice and helpful, she introduced me to Paul "THE CAR GUY' Sullivan Came to dealership met with Cindy Cornett who i had been texting with she was very nice and helpful, she introduced me to Paul "THE CAR GUY' Sullivan i guess i was just lucky!! He made the car buying experience and adventure in good way, he explained things i never knew about car buying i feel like he was honest. He made sure the inside and outside treatments and cleaning was done,and the car looked great. After dealing with ''THE CAR GUY'' i felt like i'd known him a while! Dimitrius Naylor was also nice to work with! If your service department is as good as your sales department you'll have a very happy customer. By the way first time i ever bought a car and was also given one, great job ''CAR GUY'' !! Thanks for the great experience, Mike and Kathy Cargill More
Awesome as always! This dealership has always been good to me and treated me as A valued customer rather than a number. My favs are Donnie and Jessie...but the others a This dealership has always been good to me and treated me as A valued customer rather than a number. My favs are Donnie and Jessie...but the others are cool too. More
They do a superior job. They make sure that my vehicle is good to go. I appreciate the professionalism. Thanks for all you do and keep up the great job. is good to go. I appreciate the professionalism. Thanks for all you do and keep up the great job. More
The team at this dealership worked continuously to repair a major transmission issue on my vehicle. The issue was completely resolved and John, the service manager, kept me frequently informed on progress t a major transmission issue on my vehicle. The issue was completely resolved and John, the service manager, kept me frequently informed on progress through the whole process. They all did an amazing job. More
After coming in a second time in one week to get an oil change,I found out I had to have a new battery, I was so happy they found that I am so pleased with the service people thank you!!! change,I found out I had to have a new battery, I was so happy they found that I am so pleased with the service people thank you!!! More
Great Salesmanship Paul Sullivan was my salesman. I had obtained a pre approval from my credit union with specific criteria. Paul Sullivan was phenomenal is helping me t Paul Sullivan was my salesman. I had obtained a pre approval from my credit union with specific criteria. Paul Sullivan was phenomenal is helping me to close this deal. I am extremely pleased with my purchase. While working with Paul Sullivan I felt I was the most important customer in the showroom. I really appreciated his follow up and the personal consideration. You go Paul Sullivan. The free car with purchase was a nice thought! More
Poor customer service My car was in the shop from 10/10/19 - 11/26/19 & I never received any phone calls, the only updates I received is when I called them and I'm waiting My car was in the shop from 10/10/19 - 11/26/19 & I never received any phone calls, the only updates I received is when I called them and I'm waiting on a call from the service manager which I'm sure I'll never get!! More