CMA's Colonial Chevrolet
Chester, VA
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Awesome experience for a first time visit ! Came to dealership met with Cindy Cornett who i had been texting with she was very nice and helpful, she introduced me to Paul "THE CAR GUY' Sullivan Came to dealership met with Cindy Cornett who i had been texting with she was very nice and helpful, she introduced me to Paul "THE CAR GUY' Sullivan i guess i was just lucky!! He made the car buying experience and adventure in good way, he explained things i never knew about car buying i feel like he was honest. He made sure the inside and outside treatments and cleaning was done,and the car looked great. After dealing with ''THE CAR GUY'' i felt like i'd known him a while! Dimitrius Naylor was also nice to work with! If your service department is as good as your sales department you'll have a very happy customer. By the way first time i ever bought a car and was also given one, great job ''CAR GUY'' !! Thanks for the great experience, Mike and Kathy Cargill More
Awesome as always! This dealership has always been good to me and treated me as A valued customer rather than a number. My favs are Donnie and Jessie...but the others a This dealership has always been good to me and treated me as A valued customer rather than a number. My favs are Donnie and Jessie...but the others are cool too. More
They do a superior job. They make sure that my vehicle is good to go. I appreciate the professionalism. Thanks for all you do and keep up the great job. is good to go. I appreciate the professionalism. Thanks for all you do and keep up the great job. More
The team at this dealership worked continuously to repair a major transmission issue on my vehicle. The issue was completely resolved and John, the service manager, kept me frequently informed on progress t a major transmission issue on my vehicle. The issue was completely resolved and John, the service manager, kept me frequently informed on progress through the whole process. They all did an amazing job. More
After coming in a second time in one week to get an oil change,I found out I had to have a new battery, I was so happy they found that I am so pleased with the service people thank you!!! change,I found out I had to have a new battery, I was so happy they found that I am so pleased with the service people thank you!!! More
Great Salesmanship Paul Sullivan was my salesman. I had obtained a pre approval from my credit union with specific criteria. Paul Sullivan was phenomenal is helping me t Paul Sullivan was my salesman. I had obtained a pre approval from my credit union with specific criteria. Paul Sullivan was phenomenal is helping me to close this deal. I am extremely pleased with my purchase. While working with Paul Sullivan I felt I was the most important customer in the showroom. I really appreciated his follow up and the personal consideration. You go Paul Sullivan. The free car with purchase was a nice thought! More
Poor customer service My car was in the shop from 10/10/19 - 11/26/19 & I never received any phone calls, the only updates I received is when I called them and I'm waiting My car was in the shop from 10/10/19 - 11/26/19 & I never received any phone calls, the only updates I received is when I called them and I'm waiting on a call from the service manager which I'm sure I'll never get!! More
I had a good experience from the initial phone call , follow up call to advise of a parts order and until completion. The car appears to be running good. However, I did have problem with my cruise contro follow up call to advise of a parts order and until completion. The car appears to be running good. However, I did have problem with my cruise control after the car was picked up. I called back and asked if the tech may have disconnected something and not hooked it back up. Donnie spoke the tech and assured me that was not the case. I looked under the dash near the parking brake release and found a wire connected not plugged. I plugged the connection and the cruise returned to being operative. More
Great Company for Service We just bought a 2016 Chevrolet Silverado and we received a recall in the mail. We did not buy the used vehicle from them, but, when I called to get We just bought a 2016 Chevrolet Silverado and we received a recall in the mail. We did not buy the used vehicle from them, but, when I called to get an appointment it was no problem and within hours, we had an appointment the same day. It was our first visit for service and they were very prompt and professional and we asked for a regular service also and they had no problem with it. I would definitely recommend CMA Colonial Chevrolet. More
Get er Done Thanks to Donnie and John for getting it done. Cam shaft sensor left my Equinox sluggish. John and Donnie identified the problem, found the part and r Thanks to Donnie and John for getting it done. Cam shaft sensor left my Equinox sluggish. John and Donnie identified the problem, found the part and replaced within an hour. Celebrating 20years as a customer. GREAT JOB More