CMA's Colonial Chevrolet | Page 10

Friendly and easy to work with I gave my review 5 stars because our salesman, Justin waggoner was so great! I only planned on selling my car to them when he asked what I'll be drivi I gave my review 5 stars because our salesman, Justin waggoner was so great! I only planned on selling my car to them when he asked what I'll be driving when I sold my car. I told him I was going to buy a suburban but wasn't sure from where or when. He said he thought he had something similar to what I had described to him and lo and behold he found something even better for a great price! We ended up buying a Yukon Denali XL and we love it! It's a great family SUV! Justin was very patient through all of my questions and concerns and was so sure with out a doubt that this was the vehicle for me and he was right! More

Great experience I got exactly what I wanted when I came in with very quick help finding my new truck. Sales and management were quick and informative on all features, I got exactly what I wanted when I came in with very quick help finding my new truck. Sales and management were quick and informative on all features, warranties, and financing. Best experience in a long time. More

Charles and Josh go above and beyond I was looking for a specific model and.options that no dealer locally had. Josh and Charles searched and found the vehicle and options I wanted and g I was looking for a specific model and.options that no dealer locally had. Josh and Charles searched and found the vehicle and options I wanted and got this deal finalized quickly. I would highly recommend Charles the next time you are looking for a new car or truck More

First Service This was my first Service call on my Chevy Trax. Everything went smooth just like Paul explained to me. I'm really enjoying my vehicle and the servi This was my first Service call on my Chevy Trax. Everything went smooth just like Paul explained to me. I'm really enjoying my vehicle and the service I've received so far. Keep up the great work. More

Excellent It took a little longer that what I was expected but at the end it was much better the result.. Excellent work by Justin, finding me the way to save It took a little longer that what I was expected but at the end it was much better the result.. Excellent work by Justin, finding me the way to save money. Excellent work I think he More

Class Act Tom was great to work with, and I’m a big fan of Heritage. They took care of a small interior tear, and the stitching looked great. Tom was great to work with, and I’m a big fan of Heritage. They took care of a small interior tear, and the stitching looked great. More

Awesome Experience We worked with Thomas to get our son a car. He made the process quick and easy! We will definitely being buying our next car from him!!! We worked with Thomas to get our son a car. He made the process quick and easy! We will definitely being buying our next car from him!!! More

Habitual excuse makers My Experience:Made an appointment under the 24 month maintenance program, for 8 AM and my car did not get completed until 4 in the afternoon. This is My Experience:Made an appointment under the 24 month maintenance program, for 8 AM and my car did not get completed until 4 in the afternoon. This is not the first time with this dealership that this kind of problem has happened. Once it is a mistake and twice makes it a habit, would not recommend and will not return to this service department. More

reconciled the problem Things were not going well after we gave the dealership our Equinox. After a few days the dealership has resolved our disagreement and all has been s Things were not going well after we gave the dealership our Equinox. After a few days the dealership has resolved our disagreement and all has been settled. We appreciate the quick and attentive response in this matter. More

Great Experience! My wife and I recently purchased a used vehicle from Heritage Chevrolet in Chester, Virginia. We are in our 60’s and this was our first ever used vehi My wife and I recently purchased a used vehicle from Heritage Chevrolet in Chester, Virginia. We are in our 60’s and this was our first ever used vehicle purchase. We’ve always bought new so our trepidation was high going in. I must say it was, without a doubt, the most pleasant car buying experience we have ever had. Keith Black, the sales associate, was honest, personable, straight forward in the price negotiation and he was everything but the a-typical ‘used car salesman’ most of us dread to deal with. We knew the price of the vehicle we were looking at was good going in but Keith worked with us to make the deal even better. He answered all our questions honestly and fairly. If he didn’t know the answer he was quick to find one for us. Never did we feel pressured or put on the spot with a ‘take it or leave it’ offer. We felt the deal we made was more than fair and are very pleased. The finance manager Tom O’Toole also was outstanding in finding us the best rate possible for our purchase. There was no added pressure to buy additional warranties or other add-ons we weren’t interested in. They asked up front if we were interested in any kind of extended warranty, we said no and that was it. Again, very professional. Tom even notified us the following day about a manufacturer recall he found which was outstanding. He told us that he and Keith would ensure our vehicle was taken to the proper dealer, by Heritage, and we would receive a loaner vehicle from Heritage while the vehicle was serviced. There were no owner’s manuals with the vehicle so Keith ordered a set from the manufacturer and will have them mailed to our home. The little things matter and both Keith and Tom sweat the little things! Once again, thanks to Keith Black, Tom O’Toole and Heritage Chevrolet. Extremely professional, courteous and obviously caring about customer service and satisfaction. We will most certainly recommend them all to friends and family! More