CMA's Colonial Chevrolet

Charles and Josh go above and beyond I was looking for a specific model and.options that no dealer locally had. Josh and Charles searched and found the vehicle and options I wanted and g I was looking for a specific model and.options that no dealer locally had. Josh and Charles searched and found the vehicle and options I wanted and got this deal finalized quickly. I would highly recommend Charles the next time you are looking for a new car or truck More

First Service This was my first Service call on my Chevy Trax. Everything went smooth just like Paul explained to me. I'm really enjoying my vehicle and the servi This was my first Service call on my Chevy Trax. Everything went smooth just like Paul explained to me. I'm really enjoying my vehicle and the service I've received so far. Keep up the great work. More

Excellent It took a little longer that what I was expected but at the end it was much better the result.. Excellent work by Justin, finding me the way to save It took a little longer that what I was expected but at the end it was much better the result.. Excellent work by Justin, finding me the way to save money. Excellent work I think he More

Class Act Tom was great to work with, and I’m a big fan of Heritage. They took care of a small interior tear, and the stitching looked great. Tom was great to work with, and I’m a big fan of Heritage. They took care of a small interior tear, and the stitching looked great. More

Awesome Experience We worked with Thomas to get our son a car. He made the process quick and easy! We will definitely being buying our next car from him!!! We worked with Thomas to get our son a car. He made the process quick and easy! We will definitely being buying our next car from him!!! More

Habitual excuse makers My Experience:Made an appointment under the 24 month maintenance program, for 8 AM and my car did not get completed until 4 in the afternoon. This is My Experience:Made an appointment under the 24 month maintenance program, for 8 AM and my car did not get completed until 4 in the afternoon. This is not the first time with this dealership that this kind of problem has happened. Once it is a mistake and twice makes it a habit, would not recommend and will not return to this service department. More

reconciled the problem Things were not going well after we gave the dealership our Equinox. After a few days the dealership has resolved our disagreement and all has been s Things were not going well after we gave the dealership our Equinox. After a few days the dealership has resolved our disagreement and all has been settled. We appreciate the quick and attentive response in this matter. More

Great Experience! My wife and I recently purchased a used vehicle from Heritage Chevrolet in Chester, Virginia. We are in our 60’s and this was our first ever used vehi My wife and I recently purchased a used vehicle from Heritage Chevrolet in Chester, Virginia. We are in our 60’s and this was our first ever used vehicle purchase. We’ve always bought new so our trepidation was high going in. I must say it was, without a doubt, the most pleasant car buying experience we have ever had. Keith Black, the sales associate, was honest, personable, straight forward in the price negotiation and he was everything but the a-typical ‘used car salesman’ most of us dread to deal with. We knew the price of the vehicle we were looking at was good going in but Keith worked with us to make the deal even better. He answered all our questions honestly and fairly. If he didn’t know the answer he was quick to find one for us. Never did we feel pressured or put on the spot with a ‘take it or leave it’ offer. We felt the deal we made was more than fair and are very pleased. The finance manager Tom O’Toole also was outstanding in finding us the best rate possible for our purchase. There was no added pressure to buy additional warranties or other add-ons we weren’t interested in. They asked up front if we were interested in any kind of extended warranty, we said no and that was it. Again, very professional. Tom even notified us the following day about a manufacturer recall he found which was outstanding. He told us that he and Keith would ensure our vehicle was taken to the proper dealer, by Heritage, and we would receive a loaner vehicle from Heritage while the vehicle was serviced. There were no owner’s manuals with the vehicle so Keith ordered a set from the manufacturer and will have them mailed to our home. The little things matter and both Keith and Tom sweat the little things! Once again, thanks to Keith Black, Tom O’Toole and Heritage Chevrolet. Extremely professional, courteous and obviously caring about customer service and satisfaction. We will most certainly recommend them all to friends and family! More

Friendly and Efficient!! I couldn't have been more pleased with the service I received last week. Having worked for a competing dealership for a long time, I expect a good ex I couldn't have been more pleased with the service I received last week. Having worked for a competing dealership for a long time, I expect a good experience. I was, however, blown away by the absolutely perfect process executed by Donnie, Marco & Lisa. The atmosphere was laid back, yet still professional. Even the employees that were not assisting me acknowledged me, & it was very welcoming. From the time I dropped my vehicle off, until I picked it up two days later, everything was seamless. I was running behind & in a hurry to pick my kids up from the bus, & they had everything ready & got me out lightening quick. I am impressed, and most grateful for the high quality service I received from these three incredible employees!! More

Heritage Chevrolet to the rescue, every time! My husband and I have been coming to Heritage for the last couple of years. From the very first moment that we had ever stepped foot through the door, My husband and I have been coming to Heritage for the last couple of years. From the very first moment that we had ever stepped foot through the door, we were welcomed like family. We never once felt pushed into a deal that we weren't 100% comfortable with. We recently had the pleasure of getting to work with Alex Perry, who literally opened the car manual and explained things. He is very professional and kind. He spoke with us like family, like we have known him for years. His customer service is something that his peers should look up to because it was flawless. We will keep all of our future car purchases at this dealership and recommend to our family and friends! More