CMA's Colonial Auto Center

Colonial auto center Charlottesville Friendly, fair and honest. Bob is a straight shooter. Helped get us in the vehicle we wanted at the price we wanted. I would definitely do business ag Friendly, fair and honest. Bob is a straight shooter. Helped get us in the vehicle we wanted at the price we wanted. I would definitely do business again with Bob Kemp. More

THANK YOU! We enjoyed our experience with William Childress! He is very professional and knew exactly what we wanted in a new vehicle. After shopping around ot We enjoyed our experience with William Childress! He is very professional and knew exactly what we wanted in a new vehicle. After shopping around other dealerships, we returned to Colonial Auto and worked with William Childress. There were no high pressure sales! William was committed to finding the vehicle we wanted. A big thanks to Jim Childress for researching and helping us to find the right vehicle. Van Johnson make financing easy and simple. Thank you all for showing a high level of professionalism during our entire process of buying our new 2015 Acadia! More

1500 2000 Chevrolet Silverado I was very pleased with the level of professionalism that Mr. Bob Kemp presented on the day that my wife Had stop by , After shopping at one other de I was very pleased with the level of professionalism that Mr. Bob Kemp presented on the day that my wife Had stop by , After shopping at one other dealerships before coming here, it was his commitment to customer service, on such a cold day I feel is what led me to finding this 1500 2000 Chevrolet Silverado, Mr. Bob kemp and Mr. Van Johnson we thank them for the level of professionalism that was shown. Thank you More

Superior Service and Customer Loyalty I was extremely impressed with the dedication that Mr. Van Johnson devoted to getting me in the right car. After shopping at several other dealerships I was extremely impressed with the dedication that Mr. Van Johnson devoted to getting me in the right car. After shopping at several other dealerships it was his loyalty to finding a way to get me in the vehicle that best suited my needs. Thanks to Van and Bob Kemp I currently own a brand new 2014 Nissan Sentra. Thanks guys for your exceptional service and loyalty to your customers. I would recommend this dealership to anyone. I couldn't have asked for a more personable experience! You all have gained my loyalty as my number one dealership. McKinley Jones More

Overall Vehicle Purchase After two unpleasant experiences with our local Nissan Dealerships, we contacted Colonial and were lucky enough to be directed to Bob Kemp. I explain After two unpleasant experiences with our local Nissan Dealerships, we contacted Colonial and were lucky enough to be directed to Bob Kemp. I explained our experiences and that I wanted an honest, bottom-line price without the sales pitch. He provided exactly that. We met the next day and purchased the vehicle. Mr. Kemp and Mr. Draper went out of their way to make our purchasing experience most enjoyable. Colonial Auto, Mr. Kemp and Mr. Draper restored our faith and confidence in purchasing vehicles. More

Service and sales Just after the purchase of our vehicle I posted my comments on the outstanding treatment we received. Well, no one likes to have a problem with a veh Just after the purchase of our vehicle I posted my comments on the outstanding treatment we received. Well, no one likes to have a problem with a vehicle they just purchased. However; a gremlin decided to raise its ugly head and provide us with a problem. So two days after our purchase we are back to see if they might capture and remove the gremlin! Again, I cannot say enough about our treatment. It seemed that everyone we encountered appeared to be more upset over this than we were. Bob Kemp told us as we departed Colonial, the day we purchased the vehicle, to always remember he worked for us as long as we owned this vehicle, and believe me he has shown he meant just that. During the time the vehicle was in service I received updates daily from Bob. Now as to the Service Department. Nick Kennedy and his crew set forth to locate and remove the gremlin that was causing the problem, and while doing this supplied us a vehicle to use during the time our vehicle was being tended to. I am very happy to report the problem was located and fixed, and in addition they went further and replaced some other items they felt may have been affected, even though the test indicated these items were operating fine. I would also point out that while Bob Kemp stayed in touch daily so did Nick. We did purchase an extended warranty on our vehicle. Colonial did not use or charge this to our extended warranty, instead they took the position that during the inspection of the vehicle if this problem had been detected they would have addressed it before it was put on the line for sale!! How refreshing.....honesty!!!!!!!!! Everyone involved in this issue went the extra mile and captured and removed the gremlin from under the hood! When Colonial says they treat you like a family member, that is exactly what they do. This has been an outstanding experience of loyalty to the customer.....keep it up Colonial!!!!!!! More

Incredible Dealership and Staff Our salesman Shawn Crawford was a true joy to work with. He worked with me for close to 7 days over the phone, via email, and in-person to find the pe Our salesman Shawn Crawford was a true joy to work with. He worked with me for close to 7 days over the phone, via email, and in-person to find the perfect car to fit our budget. He single-handedly restored my confidence in Nissan (I had a terrible experience at a Nissan dealership in New Jersey back in 2007) and he just may be the only salesman we use going forward. We have already recommended him to a few people and will be going back to him soon for our second car! More

Really good experience and service was great I was looking to replace my old mazda that was really old when I arrived in colonial. After describing my requirements to Levi, he shows me a really g I was looking to replace my old mazda that was really old when I arrived in colonial. After describing my requirements to Levi, he shows me a really good deal with a nissan altima and we try it on 29. Love it and get it quicky. Scott from Finance made a really good offer for the extension and all the team was really friendly. While I'm not planning to change any soon my car, I will definitely go back if I need to. I already recommend Colonial to others. More

Outstanding My wife and I traveled to the Colonial after I spoke with briefly with Bob Kemp, from this short conversation I was left with the impression this woul My wife and I traveled to the Colonial after I spoke with briefly with Bob Kemp, from this short conversation I was left with the impression this would be my final stop in shopping for a vehicle. My wife and I traveled to the dealership arriving around 4pm and left later in the evening in our new vehicle. Bob was outstanding to work with as was Scott. From the time we entered the dealership we where treated as we were the most important people to arrive. When they say we treat you like family that is just what they do. THIS IS AN OUTSTANDING BUNCH OF PEOPLE AND DEALERSHIP!!!!!! More

The whole experience was great We had met our salesperson on a prior visit, and we made an appointment to see him and a particular vehicle of interest. It was ready and waiting wh We had met our salesperson on a prior visit, and we made an appointment to see him and a particular vehicle of interest. It was ready and waiting when we arrived. Sam was knowledgeable about the car and was very professional and helpful (as well as being a really nice guy). We would recommend him to all prospective purchasers at Colonial. At the end of the process, we love the car and were impressed with Colonial's atmosphere and attention to customer service (without pressure) at every step along the way. Thanks to Sam Poticha in Sales and Scott Draper in Finance for a truly pleasant car-buying experience. More