CJ Wilson Mazda of Ventura

Told to go to another dealer We arrived at CJ Mazda when the light on the dash of our 2015 6 Grand touring indicatied we needed to check our battery management system. Everyone wa We arrived at CJ Mazda when the light on the dash of our 2015 6 Grand touring indicatied we needed to check our battery management system. Everyone was friendly as usual and offered to check. After examination we were told that they were unable to see if our iloop was working properly, because their $4000 machine was broken and the dealer did not see the value in buying a new machine since the iloop has been discountined. Also, they were unable to tell us if the battery was the problem, since they didn’t have ONE $450 battery to replace ours At that time we were told to go to another dealer that had a working machine or another battery. Up until this day we were planning on buying our next car at Mazda, but we are reconsidering. Our vehicle has only 50,000 miles on it and had my daughter been driving it cross country (like she has) to school, and this had happened....I would want to know that the dealer would find a battery at another dealer, take a battery out of a car on the lot, take my car on a truck to another dealer that has a working diagnostic machine or give a loaner vehicle. Warning; do not purchase the additional bumper to bumper warranty, as thus far nothing has been covered or honored under this agreement including peeling finish on the wheels that we paid extra for. Now we are left to find a solution on our own. More

Low pressure, fast transaction My fiancé and I drove every make/model of the small SUV class that exists. We had test driven the Mazda CX-5 over a month ago, and were impressed but My fiancé and I drove every make/model of the small SUV class that exists. We had test driven the Mazda CX-5 over a month ago, and were impressed but wanted to ensure that was the one! When we came back, Bassem helped us, and when we made the decision to get it and told him what we wanted and what kind of financing, he had our numbers within minutes. We arrived at 7pm and I drove off in our new CX-5 at 9:15pm. Filling out the paperwork and getting the keys took less than 30mins, the rest of the time we were there was just our indecisiveness of which color to chose! Heather was fantastic also and showed me all the features of the car. We love our CX-5 and all the staff at CJ Wilson were knowledgeable, professional, and personable! Highly recommend. More

Repair Mazda 6 Understood our concerns & worked out a solution to help us with our service repair. Very happy with CJ Wilson. We have been seeing them for all our Understood our concerns & worked out a solution to help us with our service repair. Very happy with CJ Wilson. We have been seeing them for all our service needs & we would highly recommend them to our friends and family. More

Excellent experience I'd just like to share that with every visit I feel valued as a Mazda customer. From my initial purchase through my service visits, the Ventura Mazda I'd just like to share that with every visit I feel valued as a Mazda customer. From my initial purchase through my service visits, the Ventura Mazda staff takes good care to meet my needs. Within the past week, I've had three service visits to take care of various odds and ends (oil change, tires, etc). Thomas especially made the experiences wonderful. He somehow manages to treat you like an old friend coming in say howdy, while still maintaining a professional demeanor, and taking care of business quickly and efficiently. I always leave feeling glad for the "visit", and thankful I have Thomas and the whole Mazda team ready to take care of my vehicle's needs. Thank you! More

Overall wonderful service Went in to fix my recall and they were all very attentive and so friendly :) I appreciated all the efforts by everyone of them definitely might come i Went in to fix my recall and they were all very attentive and so friendly :) I appreciated all the efforts by everyone of them definitely might come in to get my tires changed see you all very soon More

No longer professional I was previously very impressed with the professionalism of your service center when Jennifer Lange worked there. The experience is now completely d I was previously very impressed with the professionalism of your service center when Jennifer Lange worked there. The experience is now completely different. There is a real lack of maturity and competence. Her professionalism and competence made me feel confident that my car would be serviced appropriately. More

Tom and Kris are great! Our visit to Mazda was great! Tom knew tons of information on the car and was very helpful. Kris explained all of our paperwork perfectly. Our visit to Mazda was great! Tom knew tons of information on the car and was very helpful. Kris explained all of our paperwork perfectly. More

Very efficient and friendly The service center was very accommodating to my needs - I came in from Moorpark and needed a loaner car as I was leaving my car overnight. I was in an The service center was very accommodating to my needs - I came in from Moorpark and needed a loaner car as I was leaving my car overnight. I was in and out at drop off - the staff was ready for me as was my loaner car. The next morning my car was ready to pick up, with all services complete to perfection. Fantastic. More

Great Service Very friendly and helpful service. The people are knowledgeable and try to get you out of there as quickly as possible. Lots of good amenities as well Very friendly and helpful service. The people are knowledgeable and try to get you out of there as quickly as possible. Lots of good amenities as well. More

Response to TPMS light and signal - no appointment. Thomas Groebel greeted me at my car and soon diagnosed the problem. (a nail between treads of the right rear tire --~4800 miles on it! --) Thomas Groebel greeted me at my car and soon diagnosed the problem. (a nail between treads of the right rear tire --~4800 miles on it! --) More