CJ Wilson Mazda of Ventura

Finance guy distracted me with chit chat Being distracted from reviewing my final contract with chit chat and sign here and there I failed to see that my final price wasn't the same as agreed Being distracted from reviewing my final contract with chit chat and sign here and there I failed to see that my final price wasn't the same as agreed upon with salesman and the APR was very high. My stupidity in buying a new car and thinking that the dealership was out to help me in that process is reflected in the contract that wasn't explained line by line or even addressed at all. Of course I am ultimately responsible for not reviewing my paperwork. More

Detailed This is by far one of my best experience in the service department. From the moment you walk in to the moment that you are out they are constantly upd This is by far one of my best experience in the service department. From the moment you walk in to the moment that you are out they are constantly updating you with the status of your vehicle. Great team! Got a chance for a one on one and it was detailed and no gimmicks to make money. More

Finally a dealership for service that i can trust. I have had great service from the folks here. I make an appointment, they get me in and out quickly and do what I asked for without trying to add thin I have had great service from the folks here. I make an appointment, they get me in and out quickly and do what I asked for without trying to add things that I don't need. They let me know about issues that I need to address in the future. I have had some very bad experiences with other dealerships for service.(with other makes of cars) so of course, even getting a oil change I was concerned at first. The price is fair, and I know I don't have to worry about them doing it right or "sabotaging" my car. After a truck tire and rim hit me on the 101 I needed some tweaking to fix what the body shop recommended. They provided me with a loaner car and got the job done right as fast as parts availability would allow,(2 days) Another plus is that they don't have an employee turn around issue for me there like other places that I have dealt with, so they accutally know who I am. Jennifer and Clint in the service dept. as well as the parts staff are easy to deal with. Even the mechanics are friendly. I rarely wright a review about anything inless it's a bad one to warn people to stay away. So I hope you have a good experience as well and this helps you out. More

Thanks, Jimmy! It's been a long time since I bought a new car, and I wasn't looking forward to doing it again based on experiences at other dealerships. But from the It's been a long time since I bought a new car, and I wasn't looking forward to doing it again based on experiences at other dealerships. But from the moment we met, Jimmy at CJ Wilson Mazda in Ventura was a friendly, knowledgeable source of help and information. Jimmy actually listened when I reeled off the list of features I was looking for (manual transmission, hatchback, etc.) -- and he made it happen. The time he spent helping us get to know the car's features after purchase was also invaluable. So, thanks, Jimmy! I love my new Mazda 3! I'd also like to give a shout out to Ryan in finance, who helped make the car-buying process as quick and painless as possible. More

Top notch service! CJ Wilson Mazda of Ventura's service dept is phenomenal! Fast and efficient, great customer service and awesome leadership! Great place to service you CJ Wilson Mazda of Ventura's service dept is phenomenal! Fast and efficient, great customer service and awesome leadership! Great place to service your new or used vehicles! Great job More

Great experience Ryan, the service manager provided excellent customer service and the price for my oil change and tire rotation was very reasonable. Everyone in the s Ryan, the service manager provided excellent customer service and the price for my oil change and tire rotation was very reasonable. Everyone in the service department were friendly and helpful. More

Setting the standard. The customer service I received from the service department, particularly Jen, was superior to say the least. She kept me informed throughout the who The customer service I received from the service department, particularly Jen, was superior to say the least. She kept me informed throughout the whole process and provided me with cost effective options. It's reassuring to know that there are service departments that exist that aren't just about how much they can squeeze out of every customer. More

Quick and efficient My current car was a Mazda 3 that I've owned for 5 years and I've not had one single problem with it. I had been looking into purchasing a CX5 since I My current car was a Mazda 3 that I've owned for 5 years and I've not had one single problem with it. I had been looking into purchasing a CX5 since I'm expecting a child later this year. I emailed them first to inquire about 2 different vehicles and was contacted the same day. On a Tuesday afternoon I went to CJ Wilson Mazda. My boyfriend and I shopped the lot on our own without any problems, and we were greeted as soon as we walked inside. Our salesman, David, was very helpful and willing to answer any questions. I was able to take the car for a few days to feel it out, free of charge, however I was pretty sold on the car and completed the lease the same day. Their department was willing to work with me on the down payment and monthly payments which was a stress reliever. Overall, our experience was easy and satisfying. More

Quick service without an appointment My car was serviced and washed in less than an hour without an appointment. I will continue to have my car serviced here. Thanks again Ryan! My car was serviced and washed in less than an hour without an appointment. I will continue to have my car serviced here. Thanks again Ryan! More

Service Experience 1/12/16 Both Jennifer and Ryan are excellent service advisers. My recall service for my air bag inflator was completed in a very reasonable amount of time. Both Jennifer and Ryan are excellent service advisers. My recall service for my air bag inflator was completed in a very reasonable amount of time. I was provided a ride home and was also picked up when my car was completed. Not to mention the free car wash. Thanks guys. More