CDJR of Leesburg - Service Center

The worst dealership experience I’ve ever had! Trying make a new truck out of a 12 year old truck with temporary plates, should have been the first clue. Vehicle was brought in with an oil leak. Trying make a new truck out of a 12 year old truck with temporary plates, should have been the first clue. Vehicle was brought in with an oil leak. Video arrived next day at 8:46 AM. No contact entire day or the next Monday until I tried to make contact three times by phone unsuccessfully. Drove to the dealership and presented with NOTHING representing the video! The “proposed “ work was beyond belief at FOURTEEN THOUSAND DOLLARS. If the relatively new owner of the dealership ever possibly sees this, she or he would be very wise to contact me WITHOUT a subordinate. There’s already a negative Facebook post, and I’ve just started! Outrageous behavior. Serious management should be ashamed! More

I cannot believe the nerve of you harassing people on Christmas Eve with a xxxx survey. The amount of junk mail, text messages, follow-up calls is already ridiculous, you spend more time on that than act Christmas Eve with a xxxx survey. The amount of junk mail, text messages, follow-up calls is already ridiculous, you spend more time on that than actually supporting your staff. The only good thing about your dealership is the actual staff in the service department More

Ryan was a great help getting the truck done on time and getting me into a loaner. getting me into a loaner. More

The dealership goes above and beyond. During my Purchase of a 2022 Grand Cherokee Jeep, Luis was awesome. Three weeks after purchasing my car, I noticed a thumping noise and had to bring During my Purchase of a 2022 Grand Cherokee Jeep, Luis was awesome. Three weeks after purchasing my car, I noticed a thumping noise and had to bring it in for service. My service guy whose name is Ryan is exceptional. I can't say enough about him. He went above and beyond trying to find out what was wrong with my car. He stayed in contact with me I never once had to call him or text him. This young man deserves a bonus or a raise. It doesn't get any better than this young man. More

Jose is truly an asset to your dealership. Appreciate the loyalty coupon for the service we needed. Appreciate the loyalty coupon for the service we needed. More

They're were extremely helpful and professional and honest your dealership is amazing i will be doing all my future business with you guys honest your dealership is amazing i will be doing all my future business with you guys More

The Dealership was very clean and had a very friendly atmosphere. Snacks were available for waiting customers. Carlos in service extremely helpful, kind and did everything he could to locate my problem a atmosphere. Snacks were available for waiting customers. Carlos in service extremely helpful, kind and did everything he could to locate my problem and it was fixed within a quick amount of time. I will certainly return when needed, and let all of my friends and family know how Leesburg CDJR treats their customers..Thank you CDJR OF LEESBURG You are the BEST... S.S. More

Tiffany Stouder was efficient and expedient in providing me top of the line customer service. me top of the line customer service. More

Katie always does a fantastic job and makes sure everything is done the way it should be! everything is done the way it should be! More

It took 4 hours to change a headlight. Was told when setting appointment that it would be about 1 1/2 hours Was told when setting appointment that it would be about 1 1/2 hours More