CDJR of Leesburg - Service Center

I’m happy with my visit to the dealership. I brought my truck in for routine oil change, tire rotation, new air filters. The work was completed the first time without issue, was done in a time I brought my truck in for routine oil change, tire rotation, new air filters. The work was completed the first time without issue, was done in a timely manner, and they even recommended add on services for my 60k mile service without being too pushy. They even helped me prioritize those services that are more critical since I didn’t want to incur the full $2,300 expense to do everything that day unexpectedly. More

I brought my 2023 Grand Cherokee L in for routine oil change and tire rotation. Additionally they corrected an outstanding recall. Very professional. It as a plesant surprise that the technician even change and tire rotation. Additionally they corrected an outstanding recall. Very professional. It as a plesant surprise that the technician even sent me a video of the work completed. The ultimate in a professional white glove service center!!! More

Fast and easy drop off - love the transparency of the service department video! The waiting room gentleman makes the wait worth it! service department video! The waiting room gentleman makes the wait worth it! More

Car was looked at very quickly. Diagnosis revealed a couple of services that needed attention. Diagnosis revealed a couple of services that needed attention. More

Arrived at 8:30am for 9am service appointment and drove off at 10am. My vehicle was completely serviced and have no concerns. The staff is very friendly. The service was sent by text of every part that was off at 10am. My vehicle was completely serviced and have no concerns. The staff is very friendly. The service was sent by text of every part that was inspected. I recommend this dealership as they take extra care to make sure you wait in a clean and pleasant atmosphere. Thank you. More

very informative and timely, was kept informed throughout the service. received requested information regarding tire. the service. received requested information regarding tire. More

Very unhappy as I was called by your company last Thursday and told I would get 15% off if I brought my pickup in for a servicing. Well guess what the attendant didn't give me the discount. Needless Thursday and told I would get 15% off if I brought my pickup in for a servicing. Well guess what the attendant didn't give me the discount. Needless to say I am very unhappy about this situation. More

But whatever they did, my head lights are off. Also my tires are off too. I spent $2.00 putting air in my tires, since they rotated them. Also my tires are off too. I spent $2.00 putting air in my tires, since they rotated them. More

Bad experience from the beginning. I was not told of the misc. charges until checking out for diagnostic service, at which time they could not tell me what those charges were for. I b I was not told of the misc. charges until checking out for diagnostic service, at which time they could not tell me what those charges were for. I brought my car in to have eight issues addressed. Only four of them were fixed, even though when I was contacted and told the car was ready, I was told that everything was fixed. The left rear fender corner panel was not put back in the position that it was in when I dropped the car off. I sent before and after pics and requested that fender and the other four issues be addressed, with no results. I was told that the supervisor would be informed of the situation. I was never contacted by that person. I have auto repair background, but I am 70 years old and prefer to not do that work anymore. After realizing that nothing was going to be done, I adjusted the fender to the position that it was previously in and fixed the other four issues that were neglected. Jamie Ramsey was my contact person. She tried to make things right but obviously had no support from management. More

Pulled up to get an oil change and it took 10 minutes to get help from anyone. YALL need to be better because this was UNACCEPTABLE! get help from anyone. YALL need to be better because this was UNACCEPTABLE! More