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CDJR of Leesburg - Service Center
Fruitland Park, FL
2,943 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,943 Reviews of CDJR of Leesburg - Service Center
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February 20, 2022
The entire service experience was excellent from check-in to check-out. Jade was wonderful, making sure I was completely satisfied with my Jeep's needs and for providing superb customer service throughout th to check-out. Jade was wonderful, making sure I was completely satisfied with my Jeep's needs and for providing superb customer service throughout the process. I didn't wait at the dealership so she gave me with her contact number and stayed in touch a couple of times as service was being performed. I texted her with a question soon after I left and received a response within minutes. I appreciated the quick response. Although I didn't meet Josh, my service tech, Jade told me that he made sure my car was up to par and sent it through the wash to eliminate any fingerprints or dirt after working on it. I wasn't expecting that, but I was quite pleased to see my shiny Wrangler. Overall, this was a great service experience! More
by Coreman46
Employees Worked With
Jade & Josh
January 07, 2022
Bill Bryan dealership service department is SUPERB! I will forever be thankful for what they did for me! When my jeep was having intermittent engine light issues, I decided to take it to the closest deal will forever be thankful for what they did for me! When my jeep was having intermittent engine light issues, I decided to take it to the closest dealership by my house which was Advantage in Mount Dora, what a mistake that turned out to be!! They not only misdiagnosed my issue after paying them 160 for a diagnostic test, but Advantage in Mount Dora also told me that I ran out of diagnostic money, and I would have to pay them more money to find out what really was wrong with my jeep. Advantage told me that they suspect a valve issue and to fix it they would have to replace the whole cylinder head which would cost me 3500 dollars!. They quickly suggested to me that it would be in my better interest to maybe trade it in since the repair would cost me so much! I was so upset! I still owed 2 years of payments of my jeep and knew that I couldn’t qualify for another loan due to my current situation. I was distraught and was contemplating turning my car back in because I couldn’t afford the repairs they said I would need. When I went to pick up my car from their dealership it was worse off than when I brought it in and it wouldn’t even start. I also found a broken piece of the engine that they broke and failed to disclose. The service manager and the general manager at Advantage were very calloused and could care less about any of my concerns. I was told that is just the way it is and my engine was toast. I ended up calling Bill Bryan and talking to Dave the service manager and he listened to my concerns and was very kind to me. He told me to have it towed into the Bill Bryan service department and he would give it a look. Well, let me tell you, what a joy it was when I was told by Bill Bryans service department that it would cost me $1270, which is way less than what Advantage said of $3500! Furthermore, Bill Bryan found a valve spring that was broken which Advantage told me that all the valve springs were OK on their diagnostic report! Let’s just say from now on I will drive the extra miles to go to a dealership where the service manager actually cares and the mechanics are knowledgeable and A++++++ in caring for their customer's needs. A big thank you to Dave the service manager and the mechanics at Bill Bryan. I will drive the extra miles to go to quality and a highly credible dealership that actually cares for their customers such as Bill Bryan! Thank you so much!! More
by rialstar7
Employees Worked With
Dave Carnecchia
December 06, 2021
Unprofessional,, unorganized and disrespectful. Worst customer experience ever. The service team had my vehicle 12 days and literally refused to provide update on status. I even stopped in but nobody was customer experience ever. The service team had my vehicle 12 days and literally refused to provide update on status. I even stopped in but nobody was able to provide information or return a call. When the vehicle was finally ready I stood at the service counter for 5 minutes watching them eat pizza and ignore everyone waiting, they finally sent me to another counter where I was referred back to the first counter. Staff was incompetent and rude. More
by RW
Employees Worked With
Jose, Matt Tingley, Customer Service
October 02, 2021
Went to have my oil changed today, waited 20 minutes for the service writer to show. Finally some guy asked me what I wanted done then never came back to write the service slip. Another customer told me he the service writer to show. Finally some guy asked me what I wanted done then never came back to write the service slip. Another customer told me he was told his oil change would take three hours. My advice would be don't buy the oil change package because the service department can't handle it. This is like the third time I had my oil changed there and it has been the same experience. Went I bought the package I was told oil changes only took 25 minutes. There must be a better dealer/service department in the area! More
by garymoore
Employees Worked With
No name tag employee
July 10, 2021
Had a service call to fix a flat tire. Jose found the problem, a roofing nail squished between the treads. While we were there we had other maintenance questions regarding our 2020 Pacifica. Jose gave us problem, a roofing nail squished between the treads. While we were there we had other maintenance questions regarding our 2020 Pacifica. Jose gave us a helpful print out to reference & also told us why & showed us how to stop the car from lunging forward or back when we turned the ignition off. Jose & the many people who asked if we were being helped were friendly, eager & helpful. More
by Kathy
June 30, 2021
Last week I had a Lube, Oil & Filer done on my truck and had to have the radio reworked because it kept going in and out which was becoming extremely frustrating especially on long trips. Bill Bryan servic had to have the radio reworked because it kept going in and out which was becoming extremely frustrating especially on long trips. Bill Bryan service department was exceptional to deal with besides being very friendly, helpful, and understanding. The vehicle was ready to go when they said it would be and it was fixed the first time with no problems. Since buying our truck approximately 2 years ago at their dealership we have had our truck serviced numerous times and the service department has been nothing but excellent to deal with... I would highly recommend them to anyone in the future, they are truly the backbone of that Bill Bryan Dealership. More
by tsjacques
Employees Worked With
Katie March- Service Advisor, Customer Service
June 01, 2021
What a joke of a dealership!!!!! Brought my car in last week for a “diagnostic” and the catalytic converter had a crack in it along with the vehicle throwing codes, well before I wasted anyone’s time I ask week for a “diagnostic” and the catalytic converter had a crack in it along with the vehicle throwing codes, well before I wasted anyone’s time I asked the service specialist if this would be covered under warranty and his exact words “ oh yea man 90% sure, it would take something crazy for it not to be covered, you have the Bill Bryan Protection plan, customer SATISFACTION GURANTEED”, the warranty that he’s talking about clearly states “limited” powertraij warranty so if your a specialist you would know if it was covered or not, well long story short nothing is covered under warranty and after having the car almost a week they still couldn’t figure out why the codes were popping up. Needless to say I’m with a car that I purchased from them 6 months ago that randomly goes into limp mode had 32 CODES pop up on their end but can’t figure anything out, they want $2,000 to fix the catalytic converter!!! I would say I’m a satisfied customer according to them since their goal is “ guaranteed customer satisfaction ”. I’m so satisfied that I purchased a car, of course it was used but talk about a bust, I even tried getting out of the vehicle and purchase a new one with all the hassle and they surprise me again with $4,000 upside down and the sales guy them states “ $4,000 isn’t horrible if you ask me”, well sir you are right, it isn’t bad but when you purchase a vehicle from this establishment and it’s not even 6 months old you want me to be upside 4K on a vehicle that was obviously a xxx when you sold it with “warranty” that apparently doesn’t cover jack squat. With this review we will get a respond from customer relations asking for me to reach out to them but what is going to get resolved?! Unless they fix the issue then nothing will get resolved just back and forth nonsense, This was my first time dealing with this dealership and by far the most horrible one lcd experienced, I’m so happy the vehicle I purchased for my fiancé to congratulate her on a new career is a complete fail!!! More
by Vponte2002
Employees Worked With
Blaine
April 26, 2021
Horrible experience with the service department at Bill Bryan Chrysler. I took in our Pacifica because the engine would turn over and over and over, before finally starting. The problem, so I was told by Bryan Chrysler. I took in our Pacifica because the engine would turn over and over and over, before finally starting. The problem, so I was told by the service department, was a 3-year-old battery needing replacement, and the charge sensor. When I picked up the car, I paid $500, went to the car to start it, and on the first attempt to start the car it did the exact thing as before: the engine turned and turned and turned before starting. I walked back to the service department to tell the service representative, and was told it was misdiagnosed and I could leave the vehicle again so that they “could get to the bottom of it.” Well, I was leaving two days later for Michigan and could not leave the car again. I paid $507.00 and I still have a broken car. Would they make good on what I paid them for a misdiagnosed problem? No. You take your car in to get it fixed, you pay $500, they admit they misdiagnosed the problem, the car was not fixed … but they keep your money. A win-win for them; a lose-lose for me. What am I missing? (When I returned to Michigan, I wrote a letter to Bill Bryan. I then called them. No response. I called again – no response. Can I give lower than 1 star?) More
by james
Employees Worked With
Blaine and John.
April 14, 2021
They sold the truck I was scheduled to see!!!!!!! I WILL NEVER DO BUSINESS WITH THEM. They gained ONE CUSTOMER but lost my family and me, and that is ten dodge jeep people!!! NEVER DO BUSINESS WITH THEM. They gained ONE CUSTOMER but lost my family and me, and that is ten dodge jeep people!!! More
by Geno
Employees Worked With
carlos
April 01, 2021
Lordy, Lordy! This review is directed more at management more than the service department. I had an appointment at 11:45 AM. I got there and waited for 10 to 15 minutes before anyone came to wait on me. I w more than the service department. I had an appointment at 11:45 AM. I got there and waited for 10 to 15 minutes before anyone came to wait on me. I waited outside my truck and noticed several people that had pulled in behind me were already being waited on. I had my truck in for a coolant warning light and to get new tires. I waited and the truck was finished at around 7 PM. I get about a mile from the dealership and the coolant light came back on and stayed on all the way home. When the light came on, I stopped to check the engine temps and it was fine. However, when I got out I noticed that they had taken an almost new tire off of the spare tire rim, which was on the truck, to put on a new tire, The tire that was stowed was the tire and wheel off the truck. Not hard to tell, the spare rim is black and the wheels on the truck are silver. Now why do I blame management for this? The service department seems to be grossly under maned. Jose, who was my service advisor, was being pulled in five directions at one time. I guess everyone had gone home and left him there by himself. He was attempting to check out 4 or 5 people at the same time. Two other gentlemen working there started helping him. The service waiting room has 3 tv sets. All of them are on so all you get is a bunch of noise. Add to that, the music being played over the loud speakers. I had to walk outside several times just to clear my head. Again, given the situation, I think Jose did a great job. Mark, in the waiting room was also very helpful. This place has some great employees but is not managed very well. I'll be heading back over there, about 35 miles away, tomorrow afternoon to try and get everything straightened. May the force be with me. More
by hgraham90
Employees Worked With
Jose in service and Mark in the waiting area
