CDJR of Leesburg - Service Center

Time for my oil change to be completed was very slow. Staff I interacted with was very profound timely but the whole process for an oil change and air filter replacement was too long. Staff I interacted with was very profound timely but the whole process for an oil change and air filter replacement was too long. More

Everyone was very professional and friendly! Everything was taken care of in a prompt manner Mo Everything was taken care of in a prompt manner Mo More

Took longer than expected. 3 hours for tire balance and rotation and changing 2 filters. Also aMy tires were over inflated I think. They expanded to 41 psi when driving and it 3 hours for tire balance and rotation and changing 2 filters. Also aMy tires were over inflated I think. They expanded to 41 psi when driving and it should have been 36. I don’t know the rules bit with it being hot our, shouldn’t they have been set to 33 since it was morning to accommodate the hotter weather coming in the afternoon. I stopped and took some air out. More

They were very nice to me but I like to get in there and get out I don't like to wait get out I don't like to wait More

Km was so helpful in explaining the services that I wanted and kept me informed during my wait I was especially impressed with the video text of the condition of my car and appreciated the car wash. wanted and kept me informed during my wait I was especially impressed with the video text of the condition of my car and appreciated the car wash. More

I called the service writer several times and did not receive a call back. I finally got in touch w/ someone and found out my car was ready. I asked for Jose to return my call a couple of times, not plea receive a call back. I finally got in touch w/ someone and found out my car was ready. I asked for Jose to return my call a couple of times, not pleasantly peased More

I reported a theft to my service writer and I am still waiting for a management response. Loss included $20 cash; BJs credit card; BJs customer ID card; Sam's Club customer ID; annual passes to Disney, Un waiting for a management response. Loss included $20 cash; BJs credit card; BJs customer ID card; Sam's Club customer ID; annual passes to Disney, Universal and Seaworld; and, a Villages Community gate pass. Fred Samp 17642 SE 92nd Grantham Ter The Villages, FL 32162 phone 847-212-9975 More

Carlos was very nice but it should not take three for a oil change and tire rotation. If they are videoing the work they are doing how are they doing the work and paying attention to details. I do not need oil change and tire rotation. If they are videoing the work they are doing how are they doing the work and paying attention to details. I do not need a video to watch to tell me what needs done, just come out an tell me.If these changes are thought to be an improvement I do not agree and I think you will lose customers. More

Customer service has improved a lot. Katie March is very good at her job. She addresses all of your auto needs and suggest solutions. Thanx Ms. Katie for your services. Katie March is very good at her job. She addresses all of your auto needs and suggest solutions. Thanx Ms. Katie for your services. More

There was a little confusion about what was done as new issues were introduced. It may have been lack of communication between the the mechanic and the service coordinator. issues were introduced. It may have been lack of communication between the the mechanic and the service coordinator. More