CDJR of Leesburg - Service Center

Poor communication from the service advisor. Truck sat out for over 15 minutes and had to go find him. He was a bit rude after I said I didn’t want cabin filter changed. Also told that I have no Truck sat out for over 15 minutes and had to go find him. He was a bit rude after I said I didn’t want cabin filter changed. Also told that I have no more oil changes. I have a four year service plan and will take that up with management before next service. At this point would not recommend your dealership and if service agreement is not honored I will go elsewhere for scheduled maintenance. More

My car keys were lost by the staff. My tool box with tools, Aku drill, drill bits, voltmeter etc. were stolen from the car. My tool box with tools, Aku drill, drill bits, voltmeter etc. were stolen from the car. More

Ron Delgado was the best car salesman we have ever had, and we have had many over the years. He was patient with us, paid attention to what we said as far as our needs and even our wants in a car. Bottom and we have had many over the years. He was patient with us, paid attention to what we said as far as our needs and even our wants in a car. Bottom line, Ron really cared about us. More

Staff is very nice and polite. They always keep me updated with any new findings that might be problematic to my vehicle. They always keep me updated with any new findings that might be problematic to my vehicle. More

Always treated well and in a speedy manor. Jose is our advisor and always looks out for our vehicles. Thank You Tim Williams Jose is our advisor and always looks out for our vehicles. Thank You Tim Williams More

Glad to see new ownership has kept the same great service that we received with bill bryan that we received with bill bryan More

The new ownership no longer accepts Mopar MVP coupons. I received a coupon from the dealer for a $69.95 full synthetic oil change. My service advisor said the cost was $100 for full synthetic but he would I received a coupon from the dealer for a $69.95 full synthetic oil change. My service advisor said the cost was $100 for full synthetic but he would adjust the price to honor the coupon. The problems started when it was time to pay and the final cost was $89. After a little back and forth the price was adjusted to $79 with taxes and shop fees. I was told by my advisor that he had 20 years experience in the automotive field, but it didn't show with his math skills. Later that day I called to speak to the service manager to let him know about my experience. He told me the advisor was new and probably should have reached out for help. So then we spoke about the tire promotion they are running - buy 3 tires, get the 4th complimentary. In this case I was told complimentary was in the form of a maximum $150 credit for the 4th tire which is not the definition of complimentary. Well, I'm in need of tires but it seems like the dealer is no longer an option because of the conflicting response to complimentary. I am not impressed with the new ownership, nor the responses so I guess I'll be sourcing tires and a wheel alignment elsewhere. More

Fast and friendly employees every time I come here. I would definitely recommend this dealership. I would definitely recommend this dealership. More

Brought the Car in for service was quoted asap for work to be completed batteries were bad covered under warranty to be completed batteries were bad covered under warranty More

I was extremely disappointed. It took 9 hours for them to do an oil change and put 4 new tires on. It took me almost 3 hours of calling starting at 1:50 pm to find out the statu It took 9 hours for them to do an oil change and put 4 new tires on. It took me almost 3 hours of calling starting at 1:50 pm to find out the status of my car since I dropped it off at 8 am and they had given me an uber ride home. It took 3 phone calls and I finally spoke to someone around 3 pm. I was never informed that they would do my car last if I left it there and decided to wait at home. I had to cancel plans for my afternoon as well as dinner due to the extensive time it took and total lack of communication. When I finally got back to Jeep and picked my car, I expressed my concerns with the Manager, who have me no explanation and a sad apology for my inconvenience and had complete disregard for the wasted time that I experienced waiting for my car all day to be completed. More