CDJR of Leesburg - Service Center

A customer will not find a better Service Rep. Ryan does an outstanding job he is like a Diamond in a Ruff. Ryan does an outstanding job he is like a Diamond in a Ruff. More

Service took wat too long. It took 4 hours for an oil change and tire rotation. It took 4 hours for an oil change and tire rotation. More

I was well pleased with the professional courtesty provided and service provided while waiting for vehicle too be serviced provided and service provided while waiting for vehicle too be serviced More

they are very friendly and helpful. makes you feel comfortable and at ease which is nice makes you feel comfortable and at ease which is nice More

Was not informed of the amount at beginning of service. Did not receive a call on Tuesday (as was told I would get) . On Monday after 1 wk. still nothing!! Did not receive a call on Tuesday (as was told I would get) . On Monday after 1 wk. still nothing!! More

Great service! Katie was super nice. The service was very quick and the video was very helpful. Received a five star service. Than you! Katie was super nice. The service was very quick and the video was very helpful. Received a five star service. Than you! More

Best xxxx. Place to have service also buy. : service teams. Are very good. :: no worries. No hasles. :: Place to have service also buy. : service teams. Are very good. :: no worries. No hasles. :: More

Too many unnecessary repairs recommended to repair. Brought the car in for an oil change and you recommended over $13,000 in suggested repairs when the car was running fine. Brought the car in for an oil change and you recommended over $13,000 in suggested repairs when the car was running fine. More

Efficient, kind, jovial, personal, good conversationist, well informed, offered extra services and took care of details thoroughly. conversationist, well informed, offered extra services and took care of details thoroughly. More

If I could give zero stars, I would. I bought my used Toyota Rav4 there. I purchased the complete warranty. I made an 8:30 appointment, took my car in to get the air conditioning checked I bought my used Toyota Rav4 there. I purchased the complete warranty. I made an 8:30 appointment, took my car in to get the air conditioning checked - repair covered by warranty with $100 deductible. The customer service agent asked me if I had a warranty. I told him I did. After almost 30 minutes, he said he couldn't find the warranty and insisted that I was wrong in having one. He asked several times if I was sure that I had one. I purchased the warranty through them. Turns out he kept on putting the VIN incorrectly. After waiting 3 hours, I saw my car was done. I went out to speak to the driver who turned out to be the mechanic. He said it was low on freon and the valve was a little loose. He tightened the valve, and filled up about half a container of freon. I waited 2 more hours. The service manager said they were waiting on the warranty company. The warranty company called me and said they were waiting on the dealership. I told them both I was confused because my car was already done. The warranty company said they wouldn't cover the service because they didn't get anything from the dealership and the dealership already did the repair. The dealership presented me with a bill of $750. They said there was nothing they could do. The dealership said the warranty was doing the process wrong. The warranty company said the dealership was doing the process wrong. I told them that their miscommunication was not my fault or any customer's fault and that I would not be paying. The customer service agent then lied to me about the details of the repair, saying more freon was used because my car's freon was empty. Absolutely absurd. Either completely incompetent or crooked or both. I ended up paying $250 just to get my car. More