CDJR of Leesburg

we had another awesome experience at CDJR. would highly recommend.we have been kept in the loop and finished as soon as we could. would highly recommend.we have been kept in the loop and finished as soon as we could. More

Service was done in a timely manner and well informed on other issues related to my vehicle. other issues related to my vehicle. More

I live a stone throw from Napleton Dodge on Hwy 50 (about 6 minutes from home), but I drive over 45 minutes from my home to CDJR of Leesburg because of the service I receive from Jose Valdes-Rosado and the t 6 minutes from home), but I drive over 45 minutes from my home to CDJR of Leesburg because of the service I receive from Jose Valdes-Rosado and the technicians that work on my vehicle. When I bring my vehicle there, I'm confident that the work done on my vehicle will be the best. The entire staff at CDJR are great, friendly and professional. From the minute I arrive I'm treated great by Jose, Mark B. and Charles Hunter, in the service waiting area. Keep up the great work. More

I feel that having to do a survey is an inconvenience to me. If there was anything wrong with the service I would tell them that at the time of the service. I don't like the fact that you are made to feel o me. If there was anything wrong with the service I would tell them that at the time of the service. I don't like the fact that you are made to feel obligated to do it because "they are graded on them" More

Chris has always been so good to me anytime I have an issue with my vehicle and always communicates to the guys issue with my vehicle and always communicates to the guys More

Clean and welcoming. Blaine my service advisor was very informative and friendly even getting back to me on a question I asked via email after my Jeep was already back. Blaine my service advisor was very informative and friendly even getting back to me on a question I asked via email after my Jeep was already back. Thank you. More

Professional yet comfortable at the same time. Took excellent care of our purchasing and financial needs. Took excellent care of our purchasing and financial needs. More

The service department takes too long to acknowledge new costumers because they are too busy chatting away with other employees. Also, when we ask to give a call back when there’s a rental available, they d costumers because they are too busy chatting away with other employees. Also, when we ask to give a call back when there’s a rental available, they didn’t bother calling back after a couple of days to ensure the customer that they didn’t forget them. It’s all highly inconvenient and the department is lacking common sense and etiquette. More

Service was decent but communication could have been better evertime i called i could not talk to my advisor i was told they would send them an email to get back to me better evertime i called i could not talk to my advisor i was told they would send them an email to get back to me More

Purchasing the new vehicle was fine. The dealership manager and the sales rep were very pleasant to deal with. The finance manager took way too much time and was very disappointed that w The dealership manager and the sales rep were very pleasant to deal with. The finance manager took way too much time and was very disappointed that we did not take any of the coverage plans he wanted to sell us. The whole process took about 4 hours. We were satisfied with the deal. However, the reason for our needing to buy a different car was that we had our car at this dealership for approximately 6 months off and on and finally said they could not repair the car after we had spent a large amount for it not to be repaired. All in all, we will continue to do our service work with them because we have dealt with this dealership for several years and because of Waseem, the general manager, and George, the salesman. They were great. As for the service department, Billie was great but he had a stroke during this time and we needed to have a different one who is rather aloof and doesn’t offer much information. The service manager is very unapproachable. The phone system is terrible. On a couple of instances I called for service and was connected to a totally different dealership. This is in the process of being remedied. Thank you, and I hope you are successful with your efforts to continue to keeping this dealership a very good one. More