CDJR of Leesburg

The staff of the dealership is always professional helpful and knowledgeable Jose. Was wonderful as always the service was quick and thorough? helpful and knowledgeable Jose. Was wonderful as always the service was quick and thorough? More

Jose was excellent at taking care of the service needed on my car. The diagnosis was right on and the part ordered with overnight delivery which allowed me to get the car back the next day. Also Mike Littl on my car. The diagnosis was right on and the part ordered with overnight delivery which allowed me to get the car back the next day. Also Mike Little was very prompt and courteous in dealing with the people on the shuttle. More

Everyone was helpful and courteous. Very clean facility and I liked the assortment of beverages available while waiting Very clean facility and I liked the assortment of beverages available while waiting More

Too much time in the shop! The process is extremely time-consuming on behalf of the vehicle owner: My truck (my only vehicle) has a lifetime warranty, which cau The process is extremely time-consuming on behalf of the vehicle owner: My truck (my only vehicle) has a lifetime warranty, which causes too much downtime with the current approval process. keep in mind I brought my vehicle in November 15th to have the AC troubleshot and fixed along with the engine leaking oil from the rear seal. See the video: ( www.mkvwa38.com/p/nJFJfE.html ) . They opted for an oil pan reseal instead of fixing the real problem. They also changed the AC expansion valve which didn’t fix the problem either. Unfortunately, the AC was still intermittent. I kept telling them the compressor kicks off intermittently under all conditions. I got my vehicle back November 22nd (7 days in the shop). They did however fix the window and cruise control switch. I brought my vehicle back into the shop November 25th to have the AC troubleshot. After (3 days in the shop), November 27th, they gave me back my vehicle with a could not duplicate. They instructed me to bring it in when it stops working again. Sometime around December 9th I brought my vehicle to the shop with the AC inoperative. They immediately drove to the back and decided to replace the compressor. They submitted to paper work to the warranty office and then a second time finally getting it approved on the 18th. During this time I was able to keep my vehicle other wise it would be on your property 9 days. I brought my vehicle in December 26th and got it back the 27th. The AC has worked perfectly ever sense. I told Ryan I saw oil on my garage floor again where the aft engine oil seal is over. So, we made an appointment for the 9th of January at 7:30. I dropped off my vehicle at the appointed time, expecting it should take maybe 1 to 2 days to fix. I figured when I made an appointment at 7:30 a.m., I'd get the vehicle back in the late afternoon or definitely the day afterward. I was told that while they were waiting for approval, they started working on another vehicle while putting my vehicle on hold, giving me a completion time of Monday of next week! Fortunately, my service representative (Ryan) was able to get me a loaner vehicle. My wife needed surgery up in Gainesville. If Ryan hadn't supplied us with a vehicle, we would have to go back on the waiting list at the hospital. I finally got my vehicle back on January 18th, (9 days in the shop). I did add a 4-tire replacement to the list but only because my vehicle was waiting for a spot in the shop. My suggestion: Have a quick troubleshooting appointment where they can look at the vehicle, then return the vehicle to the customer. They can then submit the discrepancy and repairs required to the warranty department for approval. Once approved, layout a plan including parts, shop space, and manning. After that, coordinate with the customer a day and time to bring back the vehicle to get the maintenance done in a timely manner. This new Process would: - Uncongested the property of vehicles taking up valuable parking spaces - Enable the costumer to utilize their vehicle instead of wasting money on a rental With all of this said, I have had several service representatives over the past 9 years. Each and every one of them have been excellent in trying to get my vehicle back to me in a timely manner. I can see the frustration they are going through with the current process, I’m hoping the management can make things smother for them as well as the customer. Also, I was going to pay off the remaining balance with my (Ram) credit card, but I was told I'd pay a 3% fee. Wouldn't it be nice to have a waiver for the (Ram) credit card? After all, you'd think the (Ram) dealership, which encouraged me to get the (Ram) card in the first place, would encourage the use of that (Ram) card. If you need further information, you can contact me at: Phone: 850-218-7278 Email: sgsgspg@gmail.com More

always a pleasure going in for service on fleet. ..Otto knows our company parameters and gets us in and out quickly. ..Otto knows our company parameters and gets us in and out quickly. More

Juan was my service advisor and he was excellent, I never got a chance to call and check on my vehicle he beat me to it every time. He is a asset to the service dept. got a chance to call and check on my vehicle he beat me to it every time. He is a asset to the service dept. More

Carlos and other staff were friendly and helpful from the moment I walked in. I never felt rushed and Carlos answered all my questions with patience. The shuttle service to my home and back was a huge plus moment I walked in. I never felt rushed and Carlos answered all my questions with patience. The shuttle service to my home and back was a huge plus when leaving a car for two days. Great customer service—thank you. More

Clean, organized, friendly, knowledgeable, explain things, short waiting period. Very pleased. So much better than it was. Great job 👍 things, short waiting period. Very pleased. So much better than it was. Great job 👍 More

Let you know what’s happening along with video along the process great job. Thank you process great job. Thank you More

Good service,very knowledgeable. They make sure you don’t miss out on any important deals. They make sure you don’t miss out on any important deals. More