CDJR of Leesburg

Great dealership. All personnel are friendly, professional and knowledgeable. Have not found a better dealer since coming to Florida. All personnel are friendly, professional and knowledgeable. Have not found a better dealer since coming to Florida. More

Thanks so much for getting our price. We appreciate you and you staff. See you at when we have services We appreciate you and you staff. See you at when we have services More

Vehicle had to be brought in a 2nd and 3rd time for a major electrical issue. Primary reason for the low rating is poor to total lack of communication wit 2 service advisors and Main Service manager. The major electrical issue. Primary reason for the low rating is poor to total lack of communication wit 2 service advisors and Main Service manager. They don't answer their desk phones nor return requests for a call back when left on their VM. When asked to be given either a cell number during work hours or a direct line desk number, operator apologizes and says that is against policy. New vehicle experienced 2 total losses of electrical power requiring tow and one partial loss of power where most power functions ceased to operate. After it was towed into dealership 2nd time, placed 5 calls to service adviser assigned over 2nd and 3rd day vehicle was in dealership, none of which were returned. Called service dept. general number and asked for manager.. Was given another service advisor instead. Said they would follow up which they did partially. Advised that vehicle was then fixed and I'd get a call saying it was ready to be picked up. Didn't answer my question of why they would not cover rental when it appeared car sat until late Friday afternoon before being looked at. Told I'd get a call back. Again never did but did receive a text at end of day asking if I would pick up car Saturday. Picked up Saturday and no response on my rental question along with vague answer on what fix was. No response on what took 3 days to find it. Went to drive vehicle Sunday am and experinced numerous warning lights, safety issue. Vehicle not drive-able other than to back at dealership. Left VM for Main Service manager asking for call back Monday and sent email detailing issues. Again no call back.When I called operator and asked to speak with him was told I could leave a VM. I explained I already did and wanted either him or his boss. Told to wait and got connected to another Service advisor. Explained that I was looking for Main Service Manager or his Manager. Then got connected quickly to request an advisor who would communicate when i got vehicle back into dealership and discussed rental payment ie who covers. More

Good service . cccc cvv c c c c c c c c c c c cccc cvv c c c c c c c c c c c More

Carlos is fantastic! !!the tech with the video was fine also, even though I didn’t meet him !!the tech with the video was fine also, even though I didn’t meet him More

Everyone was very helpful, I was seen to and my vehicle was repaired to my satisfaction. Everyone was knowledgeable and gave me multiple updates during the repair process. was repaired to my satisfaction. Everyone was knowledgeable and gave me multiple updates during the repair process. More

We have been coming to this dealership for several years they are always very polite and helpful they are always very polite and helpful More

Friendly staff, good video from what has or has to be done to the car. done to the car. More

I like the early morning drop off and the express lane for oil changes and the friendly service I have been getting for oil changes and the friendly service I have been getting More