CDJR of Leesburg

Service Rep Juan was excellent. Making appointment was difficult, 1st call no answer, 2nd call no answer, left message and it was never returned. Made online appointment. Service Making appointment was difficult, 1st call no answer, 2nd call no answer, left message and it was never returned. Made online appointment. Service time slow, needed to leave vehicle but dealership had no loaners or rentals (warranty work). Had to come back 2nd time. Felt that service rep did all he could do with what he had to work with. Second trip back loaner was provided in timely manner. More

I recently purchased a new 2024 Jeep Grand Cherokee Overland from this dealership. The salesman Josiah was great, however when I got to financing is where the trouble started with Vinny. I had a financ Overland from this dealership. The salesman Josiah was great, however when I got to financing is where the trouble started with Vinny. I had a financial calculator and the payment Vinny quoted me for the term and interest rate was off $10 to $15 dollars per month. When I questioned the payment Vinny tried to tell me that it was prepaid interest that affected the payment which is not true. Since all the documents were signed on a desktop monitor I could not see all the numbers and only could see the signature. During negotiations with Charles Hunter, Sales Manager we agreed on $25,500 for my trade. When I finally viewed the information on the thumb drive my trade was only $24,000. Vinny was trying to tell me that the other $1,500 variance was what I saved was on lower sales tax on my trade. That is not what I had in mind. The trade in field on my contract said $24,000.00 and not $25,500 as it should. More

Robert has seats take care of me for the numerous vehicles we have purchased there. And Charles! vehicles we have purchased there. And Charles! More

Everyone was helpful and courteous. Very clean facility and I liked the assortment of beverages available while waiting Very clean facility and I liked the assortment of beverages available while waiting More

Juan was my service advisor and he was excellent, I never got a chance to call and check on my vehicle he beat me to it every time. He is a asset to the service dept. got a chance to call and check on my vehicle he beat me to it every time. He is a asset to the service dept. More

Carlos and other staff were friendly and helpful from the moment I walked in. I never felt rushed and Carlos answered all my questions with patience. The shuttle service to my home and back was a huge plus moment I walked in. I never felt rushed and Carlos answered all my questions with patience. The shuttle service to my home and back was a huge plus when leaving a car for two days. Great customer service—thank you. More

Clean, organized, friendly, knowledgeable, explain things, short waiting period. Very pleased. So much better than it was. Great job 👍 things, short waiting period. Very pleased. So much better than it was. Great job 👍 More

Let you know what’s happening along with video along the process great job. Thank you process great job. Thank you More

The staff of the dealership is always professional helpful and knowledgeable Jose. Was wonderful as always the service was quick and thorough? helpful and knowledgeable Jose. Was wonderful as always the service was quick and thorough? More

Jose was excellent at taking care of the service needed on my car. The diagnosis was right on and the part ordered with overnight delivery which allowed me to get the car back the next day. Also Mike Littl on my car. The diagnosis was right on and the part ordered with overnight delivery which allowed me to get the car back the next day. Also Mike Little was very prompt and courteous in dealing with the people on the shuttle. More