Byers Toyota - Service Center

Byers Toyota responded

Thank you for the kind words! We are thrilled to hear that you feel comfortable with the service we provide for your car and that you believe in our commitment to providing the highest quality of care. We recognize that our customers trust us to deliver above-and-beyond customer service, and it is important to us that they know their expectations and safety are taken seriously. We look forward to continuing to serve you on all future visits.

Byers Toyota responded

Thank you so much for your positive feedback about Byers Toyota! We are thrilled to hear that you had an excellent experience when getting service. It's great to hear that we were able to get you in and out in very good time, and we appreciate your satisfaction with the work that was done. At Byers Toyota, we take great pride in offering top-notch customer service and care for our guests. We look forward to continuing to serve you whenever your vehicle needs any kind of maintenance or repair. Thank you again for taking the time to share your review with us!

Byers Toyota responded

Thank you for taking the time to leave your feedback about Byers Toyota. We sincerely apologize if we failed to meet your expectations on both of your service appointments here. We value our customers and aim to provide the highest standards of quality, service, and accuracy in all our services. Your experience does not reflect that and we would like to make it up to you. Can you please kindly contact us at so we can make a plan for how we can address this better? Your input is greatly appreciated as it helps us learn more about how to improve our services going forward for all our customers. Thank you again for bringing this matter to our attention. We look forward hearing from you.

RANDYOUTWEST responded

First appointment was with my Tacoma. I brought it in for an estimate on front brakes and an overall safety check. I also mentioned that I had an unusual noise develop that I needed them to check. They gave me the estimate on the brakes and stated that there was no unusual noise. A few days later, I went to another service provider who took care of the brakes and upon their return after the test drive, the mechanic asked me if I heard an unusual noise. I had not told them about the noise before they did the brakes. They diagnosed the problem without me saying anything. This was not at another Toyota dealership. Second time was with my Camry. I had a coupon and decided to try service again. I was clear upon arrival that I just wanted the oil change as I had purchased my tires at another shop, and they rotated and balanced for free. When I went to pay, they had rotated the tires and added an additional charge. To be fair, I did not complain about the additional charge with the cashier. I went ahead and paid it then left. I figured if they ever asked about my experience, I would let them know. (I really hate giving bad reviews!) Again, all the staff I dealt with were very friendly and professional. Unfortunately, the results were less than stellar.

Byers Toyota responded

Thank you for your kind review, Gary, and for being a loyal customer to Byers Toyota throughout the years! We're thrilled to know that we've been able to provide great purchase and service experience over the years for you- it's something we always strive for. We appreciate you appreciating our commitment to making sure each customer is treated with respect and receives exceptional care each and every time they visit. Making the drive from Columbus worthy of our services shows not only your dedication but ours as well. We look forward to seeing you again soon!

Byers Toyota responded

Thank you for your kind review, Gary, and for being a loyal customer to Byers Toyota throughout the years! We're thrilled to know that we've been able to provide great purchase and service experience over the years for you- it's something we always strive for. We appreciate you appreciating our commitment to making sure each customer is treated with respect and receives exceptional care each and every time they visit. Making the drive from Columbus worthy of our services shows not only your dedication but ours as well. We look forward to seeing you again soon!

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.