Byers Toyota - Service Center

Byers Toyota responded

Thank you for your kind review of Byers Toyota, Janice! It's always wonderful to hear that our customers feel welcome in our dealership. I'm happy to know Gynnae was able to provide you with helpful and attentive service - we appreciate her efforts and take pride in the team we've built here at Byers. We look forward to continuing providing quality automobiles and excellent service to our customers. Thanks again for your review, Janice!

Byers Toyota responded

We're thrilled to hear you had such a wonderful experience visiting Byers Toyota! We here at Byers Toyota love hearing feedback like yours, and we appreciate your willingness to drive from so far to benefit from our services. Our team understands the value of customer service and it's wonderful to know that Tara is making sure our customers are satisfied each and every time they visit. We'll be sure to pass your compliments along! It goes without saying that we look forward to seeing you back again soon for your next oil change. Thank you for choosing Byers Toyota!

Byers Toyota responded

Thank you for your five-star review of Byers Toyota, James! We're thrilled to hear that our team provided you the service and information needed. Your experience is true testament to our commitment in delivering excellent customer service. We look forward to assisting you with your Camry TRD purchase soon. If there's anything else we can do for you, please don't hesitate to get in touch with us. Thank you again for your feedback!

Byers Toyota responded

Thank you for your kind words about Byers Toyota and for the four star rating! We are so pleased to hear that you have had positive experiences with our team - excellent customer service is always our goal! We also strive to get work done on cars in a timely manner, so we're glad that hasn't been an issue for you. We value your business and would love it if you'd come see us again for all of your automotive needs. Thank you again for your feedback, and keep driving safe out there!

Byers Toyota responded

Thank you for your great review, it is much appreciated! We recognize how valuable your time is and we're glad that we were able to swiftly service your vehicle and that you had a great overall experience. We are sorry to hear that our wait room was not equipped with enough machines and that your cards did not work on the beverage machine. Our goal is to make each customers visit as comfortable and convenient as possible. We will be sure to take note of this feedback to ensure our wait room runs smoothly in the future. Thanks again for sharing your valuable feedback!

Byers Toyota responded

Thank you for taking the time to share your experience with us. It's wonderful to hear that your service visit was clean, efficient, and professional - we pride ourselves in providing first-class service; it's especially gratifying when our efforts are recognized! We take immense pride in our location and its convenience for our valued customers. We want to ensure each visit meets expectations and it looks like Byers Toyota did just that. Again, thank you for your feedback - we look forward to seeing you again!

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we appreciate your feedback! We sincerely thank you for noticing the professionalism and helpfulness of our staff. This is a core principle here at Byers Toyota – excellent customer service. It's also great to hear that customers are finding our stated wait times accurate. Our goal is always to have our customers' cars serviced as efficiently as possible, and hearing that this is happening makes us happy. We'd love to have you back again in the future for all of your automotive needs!

Byers Toyota responded

Thank you so much for taking the time to review Byers Toyota and sharing your excellent experience with Gynnae. We are always striving to deliver top-tier customer service, no matter how long it’s been since our customers have visited us. It sounds like Gynnae is doing a great job of ensuring customers feel welcome and informed about their vehicle! Her positive attitude and dedication to her role are an asset to Byers Toyota. Thank you for recognizing her accomplishments!

Byers Toyota responded

Thanks for taking the time to share your experience with us at Byers Toyota. I'm sorry to hear your visit didn't go as well as you had hoped. Our goal is to provide all of our customers with an exceptional and transparent experience, and clearly that did not happen in your case. We're sorry for any inconvenience we may have caused you. We value customer feedback, and be assured that we will use your review to help make sure similar scenarios don't occur in the future. If there's something else we could do to improve your experience or if there's anything from our team that can be addressed, please feel free to reach out - our team is here for you!

Byers Toyota responded

Thank you for sharing your experience, it's greatly appreciated. We are thrilled to learn that the Byers Toyota team was able to help get you into a car that meets your specific needs. It is our absolute pleasure to assist our customers and provide the highest level of service possible. On behalf of everyone at Byers Toyota, we appreciate your business and look forward to being of assistance in the future!