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Byers Toyota - Service Center

Delaware, OH

4.5
1,289 Reviews
Call Service Center (740) 273-3998

1,289 Reviews of Byers Toyota - Service Center

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September 03, 2023

They took me in without waiting, evaluated my problem, and ordered a part. I was assured the problem is covered by the warranty. More

by johnston2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Sep 06, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your service needs, and for taking the time to review your experience! We truly appreciate the five-star rating. It's great to hear that you were seen promptly and your issue assessed right away. Our team has been highly trained to identify warranty-related issues quickly and accurately. We're pleased that we could get you in and out of our shop with little fuss. Should any other auto concerns arise on the journey ahead, please don't hesitate to reach out - we are always here to help! Again, thank you for being our customer and have a great day.

September 02, 2023

My representative was very polite and professional. He explained the whole process and kept me informed while I waited for the service. The waiting area was adequate; I was able to work remotely while More

by brenda.eiseman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, Pam Bishop
Report | Print
Sep 06, 2023 -

Byers Toyota responded

Thank you for your kind comments about Byers Toyota, we're glad to hear that your service representative was pleasant and that you felt well taken care of! We are very proud to have staff who exemplify our brand values of professional excellence and friendly hospitality. Your review is much appreciated as it helps other customers know what to expect when they come to us for vehicle maintenance. We're also glad that our customer lounge area met your needs while you waited, allowing you the flexibility to get work done or relax in comfort. Thank you for recommending us and we look forward to serving you again in the future!

September 02, 2023

Fast and really friendly They did really great job, and the one who help me out she really nice More

by minhatran266
Recommend Dealer
Yes
Report | Print
Sep 06, 2023 -

Byers Toyota responded

Thank you for taking the time to review your experience at Byers Toyota, we are thrilled that you had such a positive one! We strive to provide the highest level of customer service and are so glad that our team was able to exceed your expectations. Special kudos to the team member who helped you out--we will be sure to pass along your kind words! At Byers Toyota our customers come first and we look forward to seeing you again soon in our showroom or out on the roads as satisfied customers. Thank you for choosing us and enjoy your new car!

September 02, 2023

Tara is great. She is definitely an asset to your company. She definitely made me feel welcomed. More

by ROBIN_MILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
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Sep 06, 2023 -

Byers Toyota responded

Thank you for your honest review and kind words, and for taking the time to share it at Byers Toyota! We are so thrilled that Tara was able to make such a positive contribution to your experience. We understand how important it is to feel welcome by our team, and Tara embodies what we strive for. We will make sure she knows how greatly her hard work and dedication is appreciated. We hope you'll be back soon! Thank you again for your feedback, it truly means a lot.

September 02, 2023

Attentive, courteous, knowledgeable, friendly, honest, quality product, I have been doing business with this dealership for approximately 20 years and have never been disappointed. More

by Jtrimble224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Patitu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
Sep 06, 2023 -

Byers Toyota responded

Thank you for the glowing review! We are so grateful to have been your dealership of choice for 20 years and delighted that we have earned your trust with our service. Our friendly, attentive staff is committed to customer satisfaction and reliability. We are also proud to provide quality Toyota products. We look forward to continuing to provide the same exemplary service and products in the future.

September 01, 2023

Byers went above and beyond as far as my first service appointment. My only wish is that the car wash was working as it apparently was broken and I couldn’t get my interior and exterior of the vehicle cle More

by boatohio2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Butch Chipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jameson, Tara Farmer
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Sep 06, 2023 -

Byers Toyota responded

Thank you for sharing your positive experience with us. We are delighted to hear that your Service appointment was just the way you expected it. We strive to ensure that all aspects of a Service appointment exceed expectations, and we sincerely apologize that our car wash was broken and unable to give you what you wanted. We would love to make it up to you in the future by taking care of an exterior wash for your vehicle whenever; the next time you're near our dealership be sure to let us know! Thanks again for choosing Byers Toyota for your service needs.

Sep 06, 2023 -

boatohio2007 responded

I got my car back last week from getting the towing package installed on my Toyota Highlander. Wow, the service department only installed a four-pronged plug instead of a 5-pronged plug which is necessary on most trailers to release the brakes on a trailer when backing it in reverse. Why would they do that?

August 31, 2023

Great customer service and quick service appreciated. My only complaint is that this is the second time I’ve had my tires rotated but the pressure not checked and corrected. My PSI should be 35, my Psi w More

by sherrylynn652000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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August 31, 2023

I am not happy as I was told if I drop off my truck by 3 pm then you would have enough time to replace the pads and roaters and oil change but then they called me and said the technician does not have enou More

by CHAD.R.DIEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
August 29, 2023

Very kind, competent, efficient personnel. Staff did everything promised and did it well. I received paperwork detailing the work that was done. Car is operating smoothly. So happy with the en More

by SKYELL003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Byers Toyota responded

From all of us at Byers Toyota, we thank you for taking the time to provide your kind and positive feedback! It is very encouraging to hear that you had a pleasant and seamless experience. We uphold ourselves to the highest standards of excellent customer service, so it's great to know that our team was able to deliver and meet your expectations. We are truly delighted to have earned your recommendation - as this is the best form of compliment any business can receive. Thanks again for trusting us with your vehicle needs, we look forward to seeing you again soon!

August 29, 2023

Very professional with great people there in service - would highly recommend Byers for all your needs More

by sullivangeri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
Aug 30, 2023 -

Byers Toyota responded

Thank you for your kind words about Byers Toyota, we really appreciate it! We strive to provide every customer with excellent service and it's great to hear that you had a good experience when you visited us. We're happy to know that you would highly recommend us to others and we look forward to serving you again in the future. Thank you for your support!

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