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Byers Toyota - Service Center

Delaware, OH

4.5
1,289 Reviews
Call Service Center (740) 273-3998

1,289 Reviews of Byers Toyota - Service Center

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September 16, 2023

Byers Toyota in Delaware is a great place to get all your car needs taken care of...exceptional people and staff... More

by Powell.hugh23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson Church, Tara Farmer
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Sep 18, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Sep 19, 2023 -

Powell.hugh23 responded

Much appreciated for always doing a exceptional job servicing my Toyota Camry.

September 16, 2023

Always spot on with service questions and a path to correct the issues I addressed! Great service ! More

by abean1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop
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Sep 18, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 15, 2023

Satisfied with service but mildly disappointed it took an hour and forty five minutes for an oil and coolant change. More

by grheilman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 15, 2023

We have always had excellent service visits at Byers. We look forward to visiting them in the future. More

by ohjeepgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 14, 2023

Service is quick and at point. Service crew is attentive. They provide detail information on their finding More

by christ_alvz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Byers Toyota responded

Thank you for sharing your experience at Byers Toyota, we really appreciate it! We're delighted to hear that our service crew was attentive and that you received all the detailed information you needed about your car's findings. It is our commitment to provide excellent customer service and we are thrilled to know that our team exceeded expectations. We would love to help you again in the future, so do let us know if there is anything else we can do for you. Have a great day!

September 14, 2023

Great service and Scott really was helpful Took care of my question and inquiries He is really awesome More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott , Tara Farmer
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Sep 15, 2023 -

Byers Toyota responded

Thank you for the great review and kind words. We are so pleased to hear that Scott was able to take excellent care of your questions and inquiries. We know that he always works hard to provide our customers with exceptional service, and we are so glad that you found him knowledgeable and helpful. We value your feedback and thank you for choosing Byers Toyota!

September 13, 2023

Excellent customer service and focus on the needs of our car. Quick and professional. Thanks More

by GOLFEXTRA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Byers Toyota responded

Thank you for your kind feedback! We're so glad our team was able to provide exceptional customer service during your visit. We strive to ensure everyone's experience is as convenient and stress-free as possible. We are delighted that we could help you get back on the road quickly and with confidence in your car's condition. Thank you for choosing Byers Toyota, we appreciate your business!

September 09, 2023

While I purchased my vehicle here, I have not been back to this dealership for several years since my original new car service contract expired. I was pleased that there was no pressure to resume regular s More

by SPHARION
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
Report | Print
Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 09, 2023

The thing I appreciate most is the service department at this dealership. In addition to fast, knowledgeable work done by the technician is just the way they treat their customers. From the initial contact More

by JPAULEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
Sep 10, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

September 08, 2023

Have had vehicle over 6 months (23 highlander) still no second key that is supposed to come with vehicle. Have tried getting an answer as to when it may arrive have been told it’s different answers by seve More

by johnshields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gynnae Britton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2023 -

Byers Toyota responded

John, thank you for taking the time to review Byers Toyota. I am sorry to hear about your second key and the runaround that you experienced in trying to get the answer on when it could arrive. That is not acceptable and I apologize for any frustration or dissatisfaction we caused you. We value your loyalty as a customer, so if there is anything else our team can do to rectify this situation or make up for the hassle please don't hesitate to reach out. Rest assured we will provide an update as soon as possible and make sure that you receive your second key promptly. Thank you again for bringing this matter to our attention, we truly appreciate it!

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