Byers Toyota - Service Center

Byers Toyota responded

Thank you for your glowing review of Byers Toyota and our personnel! We strive to provide fast, courteous service to all of our customers, so it's gratifying to hear that we hit the mark in that regard. We pride ourselves on providing excellent customer service and getting services completed quickly –– both are essential ingredients for customer satisfaction. I'm delighted that we succeeded in that regard and served you well. We look forward to serving you again should you need service on your vehicle or looking for a new car down the line.

Byers Toyota responded

Thank you for your review and feedback about Byers Toyota. We are sorry to hear that you had a negative experience with our dealership. Our customer relations is always our top priority and we aim to provide all customers with satisfactory service when they visit us. We appreciate your bringing this to our attention as we take any feedback seriously. We will look into what happened so that we can address the issue and make sure our customers have a satisfactory experience in the future. If there is anything else we can do to make it up to you, please let us know.

Byers Toyota responded

Hey there, thank you for the incredible five star review and for being a loyal customer at Byers Toyota since 2001! We love hearing that our quality service has enabled you to keep your Avalon running smoothly all these years. It is incredibly gratifying to know that we are able to provide excellent customer service and support you with all your automotive needs. We look forward to helping you maintain the reliability and performance of your Avalon in the years to come. Thank you again for your feedback; it means a lot to us.

Byers Toyota responded

Thank you for your 5-star review of Byers Toyota, and for being such a loyal customer! We strive to provide quick, efficient, and professional service that is tailored to the needs of our customers. It is so wonderful to hear that your experience reflected that. We look forward to seeing you again soon. Have a great day!

Byers Toyota responded

Thank you so much for your review of Byers Toyota. We are so glad to hear that we have been able to provide you with a positive and trustworthy car service experience! Our team is dedicated to providing the highest quality service to our customers and it seems that commitment has shone through in your visit. We would love to continue providing you with our services, so please do not hesitate to reach out if there is ever anything else that we can do for you! Thank you again for taking the time to share your feedback.

Byers Toyota responded

Thank you for taking the time to review your experience with Byers Toyota, we appreciate it. We always strive to provide our customers with excellent service and great value. I'm sorry to hear that there were mistakes during your 10k Toyota care appointment and also when they scratched up your wheels. I understand how these issues would make a difference in the quality of service that you received from us. Our team is always looking for ways to improve, so I've passed along your feedback and we will take steps to provide better customer experience services. Please do not hesitate to reach out if there is anything else we can do for you - our customer's satisfaction is the first priority at Byers Toyota.

Byers Toyota responded

Thank you for your kind words about Byers Toyota! We are grateful for your loyalty and always strive to make our customers feel like VIPs. It is so encouraging to hear that we have exceeded your expectations of customer service and it makes us more motivated than ever to continue providing outstanding service. Our team is delighted to receive this feedback from you, thank you for taking the time!

Byers Toyota responded

Thank you so much for this wonderful review, Joel! We are glad to know that your experience was quick, friendly, easy and even included a cup of coffee from our waiting room! Good service is our top priority and we are delighted to hear that we achieved it. We look forward to welcoming you back again soon and being a part of all your vehicle needs. Have an excellent week!

Byers Toyota responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience was positive and that you are willing to drive past other dealerships to reach our location. Our team prides themselves on helpful customer service and prompt repairs, so we're glad that aspect of our business made your visit successful. We look forward to seeing you back at Byers soon!

Byers Toyota responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you received service that was fast and thorough. Our team takes pride in understanding the needs of each customer and is dedicated to providing quality work. We're glad we could make your visit with us a positive one. We look forward to serving your automotive needs in the future, and thank you again for your patronage!