Byers Toyota - Service Center

Byers Toyota responded

Thank you for your excellent review, we really appreciate you taking the time to share your experience with us! We are delighted to learn that our staff is doing such a wonderful job and providing you with such an efficient service. At Byers Toyota, we strive to make each visit as convenient and comfortable as possible and it is great to hear that this was achieved on your visit. Thank you again for your feedback- it is invaluable to us as we continuously improve the experience provided by our team. We look forward to seeing you again soon!

Byers Toyota responded

Thank you for taking the time to leave us a review. We are glad that you appreciated the courtesy rides and free rental when your car took longer than expected. At Byers Toyota, we strive to offer excellent customer service as well as top-of-the-line products and services. Your positive review of our staff’s friendliness and initiatives to make your stay with us easier is much appreciated. Thank you again for your great feedback. We look forward to servicing you in the future!

Byers Toyota responded

Thank you for taking the time to write a review! We are grateful to have Tara on our team and we are thrilled she provided an excellent experience for you. We pride ourselves on efficient and accurate service and we are happy to hear that was your experience. Thank you for choosing Byers Toyota, we look forward to seeing you again in the future!

Byers Toyota responded

Thank you for your kind words, and for putting your trust in Byers Toyota for all your car maintenance. Our team of experts are committed to providing high quality service, so we're thrilled to hear that you have had an overall positive experience with us! It's wonderful that you are continuing to bring your 17 year old Scion XB to us after all this time. We look forward to helping you keep your car running in top condition for many years to come.

Byers Toyota responded

We at Byers Toyota couldn't be more delighted to hear your family has had such a positive experience with us over the past 10 years, Rebekah! We are happy to hear that you have found our service team attentive and helpful and that they exceeded your expectations. It's wonderful that they were able to make your experience one of pleasantry for an entire decade. We hope to continue providing exceptional quality service should you need it in the future. Thanks so much for leaving this review and expressing how much our team has done for you over the years!

Byers Toyota responded

We appreciate your kind words about Byers Toyota, and we're thrilled to hear that you had such a positive experience in our service department. Thank you for taking the time to share your review! It means a lot to us to know that we've been able to meet all of your car servicing needs. We are glad that you are recommending our dealership and would love for you to come visit again soon. Our goal is always to exceed customer expectations and provide superior automotive care, so if there is anything we can do to make your next visit more enjoyable don't hesitate to let us know. Many thanks again for the five stars!

Byers Toyota responded

Thank you for your 5-star review of Byers Toyota, we really appreciate it! It's such a great feeling to know that our Service Department team is providing beneficial information and advice regarding vehicle maintenance. We strive to provide each guest with the highest level of care and customer service and I'm proud to hear that's being delivered successfully on this occasion. We hope you will continue relying upon us when your vehicle needs servicing in the future. Your feedback is always welcomed here - please don't hesitate to contact us should you need additional assistance or have further recommendations. Thank you for choosing Byers Toyota!

Byers Toyota responded

Thank you so much for taking the time to review your recent visit with us at Byers Toyota! We work hard to create an environment with excellent customer service and quality products, so we're glad to hear you had a great experience when dealing with our sales, parts, and service teams. Your positive review motivates us and we appreciate your kind words! We look forward to seeing you again soon and if there is anything else we can do for you please don't hesitate to reach out.

Byers Toyota responded

Thank you so much for giving Byers Toyota five stars, and for being faithful customers for over two decades! We value the loyalty of our customers and couldn't be more grateful for your trust in us. It is wonderful to hear that Tara and Josh have been such an asset to your experience - they are a key part of our team and we are glad they have served you so well! We appreciate you taking the time to provide your valuable feedback - it keeps us motivated and inspired to continue providing outstanding service to all of our loyal customers. From the entire Byers Toyota family, thank you very much. We hope to see you again soon!

Byers Toyota responded

Thank you for taking the time to provide your feedback about your experience at Byers Toyota. We apologize for the slow turnaround time during the servicing of your 2020 RAV 4 and understand why you feel frustrated with the situation. We strive to provide excellent service and are disappointed when do not deliver on this commitment. We want to ensure you that we take customer satisfaction seriously. If there appears to be any unresolved issues with your car, please contact our team directly and we will work together in finding a solution as quickly as possible. Thank you for bringing this matter to our attention, we hope you give us another opportunity to better serve you soon.