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Byers Toyota - Service Center

Delaware, OH

4.5
1,290 Reviews
Call Service Center (740) 273-3998

1,290 Reviews of Byers Toyota - Service Center

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January 17, 2024

The scheduled 35,000 mile maintenance on my 2021 Sienna XLE was performed in 45 minutes. The service tech thoroughly explained what was done. The waiting area was well maintained and comfortable More

by dmccann725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

We're thrilled to hear your 35,000 mile maintenance appointment on your 2021 Sienna XLE at Byers Toyota was completed in a timely manner and that you found our waiting area comfortable! Our goal is to always provide efficient, quality service for our customers. Thank you for taking the time to leave us feedback and we look forward to seeing you on your next visit!

January 17, 2024

My dealer went out of his way to get me the exact 4Runner I was looking for More

by Jefds12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

We're thrilled to hear that your experience at Byers Toyota was a positive one! Our team strives to go above and beyond to find our customers their dream vehicles. We appreciate your recognition of our efforts and hope you are enjoying your new 4Runner. Thank you for choosing Byers Toyota!

January 17, 2024

I love coming to this shop. I trust them and fee my vehicle is in great hands! More

by heidi.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you so much for your kind words and trust in our dealership! We strive to provide the best service possible, and it means a lot to us that you feel your vehicle is in great hands here at Byers Toyota. We look forward to seeing you at your next visit!

January 17, 2024

Best dealer around! Service department is the absolute best, hands down. Very friendly, timely, and considerate of customers. More

by jlewis113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for sharing your positive experience at Byers Toyota! Our service department works hard to provide friendly and timely service to all of our customers, and I am delighted to hear that we have succeeded in making your visit a pleasant one. We hope to continue being your choice for all of your automotive needs. Thank you for your support!

January 17, 2024

Everything about Byers Toyota is very professional. The waiting area is always neat and clean. More

by ljgossett99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Moloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pam Bishop, Tara Farmer
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota and taking the time to review your experience with us! We truly appreciate your kind words about our professionalism and cleanliness. Our team takes pride in delivering top-notch service to all of our customers. We hope to see you back at Byers Toyota in the future for all of your automotive needs!

January 17, 2024

I have two Toyotas and visit two different dealerships. Byers is the best hands down! Not even close. The attention to my needs is always the primary concern. The interaction never seems to feel like a sal More

by jhamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Garverick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota, we are so grateful to hear that we are the best dealership for your Toyota needs! Our team is passionate about providing outstanding customer service and ensuring that our customers have a positive experience every time they visit. I'm glad to hear that our approach does not feel like a sales pitch and that we are able to make your interactions with us enjoyable. Thank you again for your kind words and ongoing support, we truly appreciate it.

December 30, 2023

The people I. The service center I’ve dealt with are very professional. My problem is with the second key I was not given at time of purchase. I would still not ha More

by pwest7603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I think her name was Chelsie.
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Jan 03, 2024 -

Byers Toyota responded

Hello, we strive to provide excellent service to all of our customers and I am sorry that we did not meet your expectations. Thank you for your feedback regarding the second key, I apologize for any inconvenience this may have caused. We will address this issue with our team and work towards improving our communication and customer follow-up process. Please don't hesitate to reach out if there is anything else we can assist you with. Thank you for choosing Byers Toyota.

December 16, 2023

Always on time and reliable dealer. Best in the central Ohio area. Great for service. More

by dickey85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Byers Toyota responded

Thank you for your glowing review! We here at Byers Toyota strive to be the best in the Central Ohio area and it is always satisfying to hear when we have been able to serve you satisfactorily. We are glad to hear that we exceeded your expectations with our service. Please don't hesitate to reach out if there is anything more we can do for you next time you visit. Thank you again for your business and your kind review!

December 12, 2023

I noticed my center cap missing two days after service. And called them Monday to notify them. More

by smoree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony was my advisor.
Report | Print
Dec 21, 2023 -

Byers Toyota responded

Thank you for bringing this issue to our attention. We take these matters very seriously and offer sincere apologies for this concerning experience. Please do not hesitate to contact us if you have any further questions or concerns. Our team is here to ensure that your vehicle leaves in the same condition as it arrived and values your feedback. We thank you for choosing Byers Toyota and hope to welcome you back soon.

December 08, 2023

This was a very complex and detailed problem. The dash had to come out. The mechanic assigned to job did an excellent job and cleaned up after the correction was made. Everything worked perfect. More

by JKHOFFMAN28654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Meier was the Tech assigned to the job., Tara Farmer
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Dec 20, 2023 -

Byers Toyota responded

Thank you so much for taking the time to review your experience at Byers Toyota! We appreciate your recognition of our team's meticulous work on complex issues like you faced. It is invaluable feedback that we can use to elevate service and customer satisfaction levels. Our dedicated team works hard to provide excellent quality service - it is great to hear that our hard work was appreciated. We wish you many enjoyable years with your vehicle and if there is anything else we can do for you, please let us know! We look forward to welcoming you back for your next visit.

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