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Byers Toyota - Service Center

Delaware, OH

4.5
1,290 Reviews
Call Service Center (740) 273-3998

1,290 Reviews of Byers Toyota - Service Center

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January 17, 2024

Tara was excellent! She kept me well informed and treated me with much kindness. I would highly recommend her! The work on my Camry was excellent as well. More

by GW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

Thank you for your kind words about our team member, Tara, and thank you for trusting Byers Toyota with the service of your Camry! We are delighted to hear that you had a great experience with us, and it means so much to us that you would recommend us to others. We hope to continue providing exceptional service in the future. Thank you again for choosing Byers Toyota!

January 17, 2024

Quoted a price over the phone of $160. 00 + tax. Invoiced for $487.42 and DID NOT advise this client of the change in price until work was complete. OUTRAGEOUS!!!!! More

by Sabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
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Jan 19, 2024 -

Byers Toyota responded

We are sorry to hear about your unpleasant experience with our service. It is our policy to always communicate any changes in pricing with our customers before proceeding with any work. We apologize this did not happen in your case and we understand how frustrating it must have been for you. Thank you for bringing this to our attention and please accept our sincerest apologies.

January 17, 2024

Very awesome, attentive and friendly. Waiting area was very clean and well maintained. Service was completed in a timely fashion. More

by jimshafley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Byers Toyota responded

Thank you for your kind words about our dealership! We strive to provide excellent service in a clean and welcoming environment, so I'm delighted that was your experience. We are thankful for your patronage and hope to see you again soon at Byers Toyota. Thanks again!

January 17, 2024

Last time I was in for service the maintenance required warning was not reset,I had to return to the dealership to get it reset. More

by graublg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

Thank you for taking the time to leave a review about your recent visit to our service center. We apologize for any inconvenience you experienced with the maintenance warning and having to make an additional trip. Our team is committed to providing top-notch service and we will use your feedback to improve our processes and ensure this does not happen again. Thank you for choosing Byers Toyota and we look forward to serving you in the future!

January 17, 2024

I have always had good service at this dealership. They always let me know what will be needing replaced soon. More

by burchett.karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

We are thrilled to hear you have had consistently good experiences at Byers Toyota! Our team takes great pride in providing excellent service and keeping our customers informed about their vehicles. Thank you for taking the time to share your positive feedback and we look forward to continuing to serve you in the future.

January 17, 2024

She is the very best. Very knowledgeable and wonderful to work with. Knows her stuff More

by ransomejennifer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for the glowing review! We are so glad to hear that our team member was able to provide such a wonderful experience for you. Your kind words and appreciation mean a lot to us and we will be sure to pass them along. We hope to have the opportunity to work with you again in the future!

January 17, 2024

Janae Benton is my go to service person. I’ve called her multiple times when I’m on the road or in town and she’s been able to tell me everything that’s ever been going on with my vehicle si More

by rvann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Bickel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Byers Toyota responded

Thank you for your kind words and loyalty, we truly appreciate it! We're glad to hear that Janae has consistently provided exceptional service for you over the years. We will make sure to pass along your appreciation to her and our entire service team. Thank you for choosing Byers Toyota as your go-to dealership for the past decade. We look forward to continuing to serve you in the future!

January 17, 2024

Everything went great. Everything was fine. Everything was good. Need more room for waiting. thank you More

by Kimball1sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for choosing Byers Toyota, we are thrilled to hear that your visit was great and everything went smoothly. Thank you for your feedback regarding our waiting space, we will take it into consideration as we strive to improve our services for our valued customers. We appreciate your business and look forward to serving you again in the future. Thank you again!

January 17, 2024

Friendly and knowledgeable, they seem to really care about their customers. They do need to make sure the popcorn is ready when I come in More

by CBIDKA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Jan 18, 2024 -

Byers Toyota responded

Thank you for taking the time to share your experience with us. It's wonderful to hear that our team was able to provide friendly and knowledgeable service to you during your visit. We truly value our customers and want them to feel cared for. Thank you for choosing Byers Toyota.

January 17, 2024

Very professional. They set your expectations up front and consistently meet those expectand superior everything runs very smoothly and without any issues. More

by welch3587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2024 -

Byers Toyota responded

Thank you for the 5-star review! We are thrilled to hear that our professionalism and clear expectations have contributed to a smooth and superior experience at Byers Toyota. We appreciate your support and look forward to continuing to serve you in the future.

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