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Byers Toyota - Service Center

Delaware, OH

4.5
1,268 Reviews
Call Service Center (740) 273-3998

1,268 Reviews of Byers Toyota - Service Center

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February 19, 2025

The sales person who sold me the car 1. 5 years ago, saw me and asked how the car was and genuinely was interested Help me solve a problem More

by pdpratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony P
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Feb 19, 2025 -

Byers Toyota responded

Thank you so much for sharing your experience. It’s wonderful to hear that our salesperson not only helped you find the right car but also followed up with genuine care after all this time. We always strive to build lasting relationships with our customers, and your kind words truly mean a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!

February 11, 2025

Always a pleasure to deal with Tara and the other service writers at Byers. Service is always perfumed on time and costs is what is quoted. No surprises! More

by radar_rider16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Byers Toyota responded

Thank you so much for your kind words and positive feedback. We’re thrilled to hear that you’ve had such great experiences with Tara and the rest of our service writers. Ensuring timely service and accurate quotes is always our priority, and it’s wonderful to know that this commitment is making a difference for you. We truly appreciate your support and look forward to serving you again in the future!

February 11, 2025

Diligent worked to find a resolution to my interment steering wheel heating issue. It was hard to replicate, but they kept after it and found the root problem. More

by ohcatamount
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Byers Toyota responded

Thank you so much for sharing your experience! We truly appreciate your patience while we worked to resolve the issue with your steering wheel heating. Our team is committed to ensuring every problem is addressed thoroughly, and it means a lot to hear that we were able to find the root cause. If you need any further assistance, please don’t hesitate to reach out. Safe travels!

February 10, 2025

Very efficient and polite. I couldn't pay that day. Something was wrong with my card and I didn't have my check book. Tara trusted that I would come back next morning and did t More

by SANDYK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Byers Toyota responded

Thank you so much for sharing your experience with us! We’re thrilled to hear that Tara was able to assist you and trust you during such a moment. Your kind words mean a lot to our team. We’re always here to ensure a positive and helpful experience for our customers. Thank you for your trust and for coming back to see us!

February 09, 2025

Easy to schedule and Great customer support team… quality work and consistent experience at Byers More

by George R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that scheduling was easy and that our customer support team made a positive impression. Providing quality work and a consistent experience is always our top priority, and your feedback motivates us to continue delivering the best service possible. We truly appreciate your support!

February 08, 2025

15 year customer. Up until recently, I would have given 5 stars. Something has happened to this service department. Their diagnostics are simply lazy. My truck had a s More

by dean.allard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Byers Toyota responded

Thank you for sharing your feedback and for being a loyal customer for 15 years. We truly value your trust and take your concerns very seriously. I’m deeply sorry to hear about your recent experience—it’s clear we fell short, and I can’t apologize enough for the frustration this caused. We strive to provide accurate diagnostics and exceptional service, so it’s disappointing to hear we did not meet those standards during your visit. Your experience has been shared with our service team to ensure we take steps to improve and prevent this from happening again. If you’re open to it, we’d appreciate the opportunity to discuss this further and make it right. Please reach out to us directly at your earliest convenience. Thank you again for bringing this to our attention, as feedback like yours is essential for us to improve.

February 06, 2025

Gets what needs done in a timely manner. Knowledgeable and helpful in understanding the needs of the vehicle. More

by Deric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Byers Toyota responded

Thank you for your kind words! We're so glad to hear that our team was able to provide timely service and assist you with your vehicle needs. Your feedback means a lot to us and motivates us to continue delivering helpful and knowledgeable support. If there's anything else we can do for you, please don't hesitate to reach out!

February 03, 2025

Check-in to service was on time, quick and friendly. I received a video of the inspection of my car. The service was completed in less time than the estimate. Overall I was very pleased with the experie More

by christopher.lafollette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Routt
Report | Print
Feb 04, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We’re delighted to hear that you were pleased with your experience. It’s great to know that our check-in process, timely service, and the inspection video all met your expectations. Your satisfaction is our priority, and we truly appreciate your feedback. We look forward to serving you again in the future!

February 02, 2025

Excellent 5 star service. Staff is courteous and knowledgeable. Extremely satisfied with every experience at Byers Toyota. More

by Jacque Rider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Byers Toyota responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such positive experiences with our team at Byers Toyota. It's always our goal to provide courteous and knowledgeable service, and knowing we’ve met your expectations means the world to us. We’re grateful for your support and look forward to continuing to serve you in the future!

February 01, 2025

No problems. Liked the alignment test at door. Will be back for next regular checkup. More

by jpeters71
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Byers Toyota responded

Thank you so much for your kind words! We’re thrilled to hear you appreciated the alignment test at the door and that everything went smoothly. We look forward to seeing you again for your next regular checkup. If there’s anything you need in the meantime, don’t hesitate to reach out!

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