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Byers Toyota

Delaware, OH

Overview
Employees
Reviews
Vehicles
4.6
2,388 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,388 reviews

December 07, 2023

I returned Vicky’s call to set up my service and never received a call back. I had to call a few times to get ahold of her. Once I got my car in and waited for an hour and forty-five minutes I went ba More

by detfoley
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler "Ty" Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Veasley
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Dec 20, 2023 -

Byers Toyota responded

Thank you for taking the time to review Byers Toyota, we apologize that your experience was not satisfactory. Your feedback is important to us and we strive to provide excellent service for all of our customers. We apologize that you were disappointed with Vicky's level of customer service and waited for 45 minutes without any updates about your car. We appreciate your patience and are sorry for the inconvenience. At Byers Toyota, we value every customer and want to make sure all are getting the best services possible. We are actively working towards improved communication standards and hope to provide a better overall experience in the future. Thank you again for reaching out with this valuable feedback.

December 06, 2023

The work quality is slipping. Communication is poor. Too many negative coincidences occurring that lead me to believe the dealership is creating service problems to generate more More

by apschesang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsie
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Dec 20, 2023 -

Byers Toyota responded

Thank you for letting us know about your experience at Byers Toyota. It's not our intent to create additional repair work to generate more business, and I'm sorry that's how it felt for you. We value customer loyalty and want everyone who chooses our dealership to receive the best service possible. We are currently examining the communication between our technicians, advisors, and customers to ensure all expectations are being met and any potential issues or misunderstandings can be quickly addressed. I hope that if you give us the chance, we can show you the quality of care and repairs we strive to provide every day. Thank you for taking the time to leave your thoughtful review!

December 05, 2023

Just went in to have air in tires since alarm was on dash I went in a dealership in Kentucky for same issue last year. I never got out of the car. Air put in tires immediately. Never waited. More

by Dmayo
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Dec 20, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota for your tire maintenance needs! It's great to hear that we were able to meet and exceed our high standards of customer service. We strive to make sure each of our customers receives a swift and seamless experience whenever they visit us, and we're glad we did that with you. Your positive review means a lot to us! We look forward to seeing you again soon.

December 04, 2023

Kyle has sold us 3 vehicles and we couldn't be happier. He has gone the extra mile each time. Knowledgeable, experienced and just an overall great guy! We will be back again and again as long as Kyle is th More

by raprather
Recommend Dealer
Yes
Employees Worked With
Kyle Foos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Foos
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Dec 21, 2023 -

Byers Toyota responded

Thank you for your positive review of Byers Toyota and for your kind words about Kyle. We love to hear that we've achieved our goal of exceeding expectations with every customer visit! We are so glad you have had several successful buying experiences with Kyle, and we surely appreciate your intention to return in the future. It means a lot to us to receive such a glowing report about our team member, and we will make sure Kyle hears about your review! Thanks again for sharing your experience with others. We look forward to creating more wonderful memories with you soon.

December 04, 2023

Quick and easy. Will be returning for future service Quick and easy. Will be returning for future service. Staff was friendly and waiting lounge was clean. More

by Jer89
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Dec 21, 2023 -

Byers Toyota responded

We are so delighted to hear that your service experience with us was quick and easy! At Byers Toyota, we strive to provide a stress-free environment for all our valued customers like yourself. We appreciate you taking the time to review your visit and for opting to return on future visits - we are so excited to welcome you back! Our team works hard each day to ensure customer satisfaction, so your kind words regarding our friendly staff and clean lounge are greatly appreciated. Thank you for choosing Byers Toyota!

December 04, 2023

Always prompt and courteous. I would take every vehicle I own there if I could!! More

by Tona Diehl
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Dec 22, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota, we are dedicated to providing prompt and courteous service for all of our customers. Your kind words are greatly appreciated. We look forward to continuing to serve you and all of your vehicle needs!

December 04, 2023

Byers is installing a trailer hitch and wiring harness on my wife's new 2024 RAV4 Hybrid that was delivered last week. The work is still ongoing at this time. More

by fuel0707
Recommend Dealer
Yes
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Dec 22, 2023 -

Byers Toyota responded

Thank you for choosing Byers Toyota and for taking the time to leave a review. We are delighted to hear that you chose us to install a trailer hitch and wiring harness on your new RAV4 Hybrid. Our team is dedicated to providing top-notch service and ensuring our customers' satisfaction. We appreciate your patience with the ongoing work and we look forward to delivering a seamless experience for you and your wife when the car is ready. Thank you again for your business and trust in us.

December 04, 2023

Easy The sales and finance teams were easy to Deal with. No high pressure sales More

by jebiv
Recommend Dealer
Yes
Employees Worked With
Justin Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Price
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Dec 22, 2023 -

Byers Toyota responded

Thank you so much for your kind words and 5-star rating! We always strive to make our customers' car buying experience as smooth and stress-free as possible, and we're delighted to hear that you enjoyed working with our sales and finance teams. We truly appreciate your business and hope to see you again in the future.

December 04, 2023

Tara was friendly as all staff have been. It took a bit longer to just check air in tires but overall a positive experience. More

by sherrylynn652000
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
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Dec 21, 2023 -

Byers Toyota responded

We are so glad to hear that you had a positive experience at Byers Toyota, Tara. We strive to provide excellent customer service every visit and we’re so pleased that Tara was able to demonstrate that. We apologize for the slightly longer wait and thank you for your patience. It is our priority here to ensure that every individual leaves feeling satisfied with their experience with us. Thank you again for taking the time to review us and we look forward to having you as our guest in the future!

December 04, 2023

Great and all were helpful and accommodating. Thx! Seven more words, seven more words and pissing me off! More

by EA
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Snyder
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Dec 20, 2023 -

Byers Toyota responded

We at Byers Toyota are so glad to hear that you had such an excellent experience! Our team takes a lot of pride in providing the best customer service possible, and we're delighted that you noticed their helpfulness and accommodation during your visit. We strive to make sure all of our customers have the best car buying experience possible - we thank you for taking the time to share your positive feedback.

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