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Byers Toyota

Delaware, OH

4.6
2,356 Reviews
Byers Toyota is proud to serve all of your new and pre-owned vehicle needs! Byers Toyota is a proud member of the Byers Auto Group which has been serving central Ohio since 1897! We invite you to visit us in person, or online at byerstoyota.com! At Byers Toyota, it's our mission to provide high-quality and affordable cars, truck and SUVs to drivers throughout Delaware, Columbus and all of Central Ohio. We always go the Xtra Mile to ensure the complete satisfaction of our customers. You'll certainly enjoy the confidence that comes with a buying a car from a name you can trust! After all, that's how we've stayed in business as a family-owned and operated dealership for over 100 years! We also realize that shopping for your next car can be a stressful and time-consuming process, but we provide a pressure-free shopping experience that's unrivaled by dealerships throughout the Columbus, OH area!
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1599 Columbus Pike

Delaware, OH

43015

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Showing 2,356 reviews

November 10, 2023

The reason I choose Byers is Tara and Josh we have been customers for 20+ years More

by FRC314
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tara Farmer
Nov 10, 2023 -

Byers Toyota responded

Thank you so much for giving Byers Toyota five stars, and for being faithful customers for over two decades! We value the loyalty of our customers and couldn't be more grateful for your trust in us. It is wonderful to hear that Tara and Josh have been such an asset to your experience - they are a key part of our team and we are glad they have served you so well! We appreciate you taking the time to provide your valuable feedback - it keeps us motivated and inspired to continue providing outstanding service to all of our loyal customers. From the entire Byers Toyota family, thank you very much. We hope to see you again soon!

November 09, 2023

I was there for almost 3 hours when I believe the service was supposed to last 45 minutes. I'm not even sure if the problem is fixed. I bought a used2020 rav 4 in 2021 and I've had lots of problems with it. More

by Julieschunatz
Recommend Dealer
Yes
Employees Worked With
Chelsea
Nov 10, 2023 -

Byers Toyota responded

Thank you for taking the time to provide your feedback about your experience at Byers Toyota. We apologize for the slow turnaround time during the servicing of your 2020 RAV 4 and understand why you feel frustrated with the situation. We strive to provide excellent service and are disappointed when do not deliver on this commitment. We want to ensure you that we take customer satisfaction seriously. If there appears to be any unresolved issues with your car, please contact our team directly and we will work together in finding a solution as quickly as possible. Thank you for bringing this matter to our attention, we hope you give us another opportunity to better serve you soon.

November 09, 2023

Great staff, same people most of the time help me, great communication and fast in and out More

by rkondoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gynnae Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Byers Toyota responded

Thank you for your kind feedback! We are delighted to hear that our staff provided you with a great experience, along with excellent communication and fast service. Our team is committed to going the extra mile in order to exceed our customers' expectations. We are happy that this was reflected in your recent visit, and we hope to see you again soon. Thank you for choosing Byers Toyota!

November 05, 2023

Overall a good experience. Prompt follow up. Made occasional outreaches to us after understanding what we were looking for. More

by matthewesker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Chadwick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Gray
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Byers Toyota responded

Hi, thank you so much for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

November 02, 2023

I like that I can come in get the work done and get out I'm a very busy person don't have a lot of time I like that I can schedule the work that I need done come in get it done and leave in a reasonable am More

by REV.DR.REEVES
Recommend Dealer
Yes
Employees Worked With
Pbishop
Nov 08, 2023 -

Byers Toyota responded

Hi, thank you so much for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

November 02, 2023

Honest, efficient and helpful. It was within one day from receiving first call from the sales to completion of purchasing my vehicle. More

by Jqh
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Byers Toyota responded

Hi, thank you so much for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

November 02, 2023

Professional, great customer care, kept promise for the job getting done Overall awesome experience. He treated me with respect and shared details More

by ranen0802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Byers Toyota responded

Hi, thank you so much for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

November 01, 2023

All good, all good, all good, all good, except the minimum word requirement for this survey. More

by barmarmi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam Rickard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Hedges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Byers Toyota responded

Thank you for the five-star review, and we appreciate your kind words! We are glad to hear that your experience was so positive. We apologize that the minimum word requirement for our survey was a bit of a challenge and we'll make sure to take your feedback into account when it comes to our customer satisfaction surveys in the future. Thank you again for taking the time ot leave us a review. We hope you enjoyed shopping at Byers Toyota and look forward to having you come back soon!

November 01, 2023

Absolutely impeccable service. Very upfront about the whole process. I was in a bad spot, my car had been totaled, and they were very fast and efficient at getting me a great deal More

by jseery81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Chadwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Decaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Byers Toyota responded

Hi, thank you so much for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

October 29, 2023

Always experienced dependable, speedy and courteous service. Personnel friendly and competent could not be happier More

by roxannegripshover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

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