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Byers Ford
Delaware, OH
324 Reviews
Byers Ford is a family-owned and -operated Ford dealership near you that's been serving central Ohio drivers since 1897! Since the first vehicles were introduced, we've been proud to have been supplying drivers for generations. While much has changed since the 19th century, our commitment to drivers in Delaware and the surrounding areas has never wavered, and we continue to strive to be a go-to dealership for the generations to come!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 325 reviews
April 26, 2024
If you are looking for a great place to buy a used car (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape on (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape online. When I went to see it, Bob Drollinger and Grant Ceneskie treated me like a queen. They went above and beyond to accommodate me in every way possible. Coming from a 2011 base model Corolla, I had no idea how most of the gadgets in my new car worked. Grant was so patient with me, explaining everything I asked him with humor and kindness. And even Steve, the F&I Manager, was completely upfront with me. I told him right away that I didn't want ANY of the extra "shenanigans" dealerships (ex: Ricart) usually try to sneak in and oftentimes nearly force you to take, and that was the end of the discussion. Steve was ZERO pressure. I did end up buying an extended warranty, but NOT because Steve pressured me. I keep my cars for a very long time. Since this car is so nice, I will probably keep it until the wheels fall off. The cost of the warranty vs what it covers and how long it lasts made this a no-brainer. But again, there was no pressure. As I had been shopping around for this exact car for a minute, I already knew I was getting a great deal on the price of the car, so the added peace of mind from the warranty was well worth it for me. And since I was a cash buyer, and they weren't making any back-end money from the bank that dealerships typically count on, I would have thought the pressure would have been high. But nope. Steve was a rock star. In summary, my husband and I don't buy cars often, but when we do, you can count on one thing: Byers Ford in Delaware is where we'll be heading! More
by Lori L
April 22, 2024
Staff was friendly and not to pushy. The whole process was pretty quick and easy. Mark and Bill were very helpful. The whole process was pretty quick and easy. Mark and Bill were very helpful. More
by kotakare
April 01, 2024
Friendly staff, no pressure. I will be going back when its time for a new truck. I will be going back when its time for a new truck. More
by gkunkler
March 15, 2024
Salesman Mark gets 5 stars while Bill and the rest of the finance team and office get -3 stars due to a refusal to deliver a used car title which turned out to have an odometer discrepancy. No title to the finance team and office get -3 stars due to a refusal to deliver a used car title which turned out to have an odometer discrepancy. No title to the bank, no memo to me 6 months later. And the worst and most relevant part... No follow up calls to my concerns. Garbage customer service that has resulted in a complaint filed and a full refund pending. Avoid while Bill is employed in finance! More
by PT
March 13, 2024
It’s good to know that honorable people still exist! Jeff Ashbrook is a fine gentleman and truly enjoyed dealing with him. Jeff Ashbrook is a fine gentleman and truly enjoyed dealing with him. More
by rv4022t
February 15, 2024
Isaak was great to work with. He was very flexible with my schedule and being able to negotiate via email and phone conversations. Isaak was very knowledgeable about Ford's produc He was very flexible with my schedule and being able to negotiate via email and phone conversations. Isaak was very knowledgeable about Ford's products and had no problem saying if he did not know the answer to my question, which was rare. Once the decision to purchase was made, the whole team did a nice job letting me know how long things were going to take and moving me through the process quickly but not rushing. There is a lot to cover during the close of the sale, but everything we had agreed to was easy to see in the retail buyer's order document. More
by jgetha
Employees Worked With
Isaak Caldwell
February 08, 2024
Seemed to care about me as a buyer. They all were knowledgeable and helpful. I would recommend them to anybody They all were knowledgeable and helpful. I would recommend them to anybody More
by etsieber
Employees Worked With
February 03, 2024
Byers Ford made it very easy to purchase my car. Even picked me up at the airport. Isaak was very knowledgeable and had all the paperwork ready when I got there. I would definitely buy from them aga Even picked me up at the airport. Isaak was very knowledgeable and had all the paperwork ready when I got there. I would definitely buy from them again More
by Mistykellum
Employees Worked With
Isaak Caldwell
January 15, 2024
The person who initially took in my vehicle was rude and very condescending, for no apparent reason other than I am a black female. Not impressed with this service department at all. Had I not filed a compl very condescending, for no apparent reason other than I am a black female. Not impressed with this service department at all. Had I not filed a complaint I believe I would have been charged for the work and time they put in, even though, they knew I had an ESP. I felt like I was judged based on the color of my skin and the fact that they assumed I knew nothing about cars. I've had two mechanical engineers as bf's who worked for Cadillac dealers plus I am a respiratory therapist that manages life support systems. These workers were just rude no respect. Not sure why this occurred but I plan on taking it to the owner of Ford. More
by CJD1967
Employees Worked With
jeremy Heizer
