Butte Subaru

Paid $100 For Nothing!! Bought a new Subaru OEM battery for my wife’s Forester. I had the ECM powered off for about 24 hrs while I charged the new battery. I know that some Bought a new Subaru OEM battery for my wife’s Forester. I had the ECM powered off for about 24 hrs while I charged the new battery. I know that some things need to be re-learned by the ECM after an event like this and all went well, except the engine idle speed was way too low. I got a check engine light so I took it to Butte Subaru and they got me right in (that was nice!). After an hour in the waiting room I was told there was nothing they could do to fix the problem and that the ECM control of idle speed was something that only the ECM could control. Also, I was told there was no ECM re-flash and calibration available and that a new ECM would cost $1200 (Wow!!) They did recommend a $160 fuel system and injector clean. The service manager also told me I should get new spark plugs, that the drive belts looked rough, and the transmission fluid looked dirty (I did not ask them to look at those items)!! I paid them $100 and left with the check engine light still on and the idle speed still too low. This was a very frustrating experience and I felt like I just wasted $100 for nothing. Also, the NGK Iridium spark plugs in our Forester had less than 25,000 miles on them so now I’m wondering why they would tell me I needed plugs. Lost lots of confidence in their recommendations right there! I have had service done here in the past and never experienced anything like this. This is my first visit to the dealership since they changed owners. More

Always a good experience Service and sales personnel are always so helpful and experienced. The service is always prompt and on point. Clean , comfortable waiting area. Would Service and sales personnel are always so helpful and experienced. The service is always prompt and on point. Clean , comfortable waiting area. Would recommend to anyone. More

Great service department! Took my 2016 Legacy in for a couple of warranty items -- Radio firmware update and Trunk support struts. The new trunk supports made a BIG difference Took my 2016 Legacy in for a couple of warranty items -- Radio firmware update and Trunk support struts. The new trunk supports made a BIG difference. Radio still unable to connect to 'Mirrorlink' but Dan and the other tech are still researching the problem. Dan kept me well informed of the progress and returned several times to the waiting area to ask follow-up questions about the problem I had. More

Great job! Wonderful place to deal with. Friendly staff and very knowledgeable. Great help in getting help with setting up the car loan and great interest rate. Wonderful place to deal with. Friendly staff and very knowledgeable. Great help in getting help with setting up the car loan and great interest rate. More

Best Customer Service! They fit me in for an oil change and tire rotation last minute. The service they provided was above and beyond. My questions were answered before I ev They fit me in for an oil change and tire rotation last minute. The service they provided was above and beyond. My questions were answered before I even realized I had them. They fixed my tire that had a nail in it and washed my car. And everything they did was completed in under an hour. All the staff in that building are so sweet and extremely nice. These guys know the true meaning of customer service. More

They keep us informed on what they did. We feel safe because of the complete check they do. We have winter tires put on, it's nice they store our tires, we don;t have to lift them or find We feel safe because of the complete check they do. We have winter tires put on, it's nice they store our tires, we don;t have to lift them or find room for them. All the great service and we get the car washed! More

1st Oil Change in a New Town Dan was super friendly and helpful. Went over in detail my inspection and service even going over what to expect at my next 30,000 mile service. Great Dan was super friendly and helpful. Went over in detail my inspection and service even going over what to expect at my next 30,000 mile service. Great experience excited to work with these people More

Just fine My experience here was just fine. I was asked what I was looking for and shown the available options. Paul answered all questions honestly. No pressur My experience here was just fine. I was asked what I was looking for and shown the available options. Paul answered all questions honestly. No pressure. Overall fine friendly and professionally done. More

Quick service It was Friday afternoon at 3:15pm. I had a head lamp out. Dan at Butte Subaru got me right in and replaced the head lamp plus washed my car. Awesome It was Friday afternoon at 3:15pm. I had a head lamp out. Dan at Butte Subaru got me right in and replaced the head lamp plus washed my car. Awesome service. More

Great folks I was late for my appt and they still accomodated me with a smile. Explained service performed and offered suggestions on any other questions I may ha I was late for my appt and they still accomodated me with a smile. Explained service performed and offered suggestions on any other questions I may have had More