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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

April 26, 2024

Hour and 3/4 for oil change and rotation with a appointment, Advisor said he noticed it took too long but no reimbursement More

by CHEVYLANE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caio Evangelista
Apr 30, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

I appreciate the staff’s friendliness, attention to detail and thoroughness from the time I arrive to the moment I depart. More

by PAULHARPER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man, Tyler I believeworking desk about 18:45 when I picked up my car. His attention to detail and clarification resulted in a sale of a needed item and future customer for a purchase. Kindness and quality service pays dividends in the present and future., Michelle Leick, DAS Admin, Tyler Borgen, Tyler Johnston
Apr 30, 2024 -

Burnsville Toyota responded

Thank you so much, for your unwavering support and for brightening our day with your kind words, Paul. I am truly grateful to have a community that is so supportive. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 25, 2024

It's always poor communication and way too long for an oil change or simple services that are done by appointment. I've never had an oil change take less than an hour and that is with an appointment. More

by TONY@GERBIG.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don't recall
Apr 29, 2024 -

Burnsville Toyota responded

Tony, thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

Amazing service, as always! Your service department consistently provides the best possible experience. I got new tire this visit, but I actually look forward to coming in for r More

by HGEIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad - He was great! Polite, professional, helpful!
Apr 30, 2024 -

Burnsville Toyota responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

Total cost much higher than estimated. Labor charge was $300.00 per hour way to expensive!!! More

by DET26994
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Johnston
Apr 29, 2024 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

Mark was accommodating and knowledgeable. He told me exactly what was to be done and how long it would take. The work was completed well within the predicted time frame. The cookies and hot More

by RDMAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Apr 30, 2024 -

Burnsville Toyota responded

Hi, and thanks for your kind words! We appreciate our team here at Burnsville Toyota and I am thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and I am very happy to hear that this was achieved with you. Thank you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

I am a returning customer for a reason. I absolutely love the friendly staff and work ethic of everyone at Burnsville Toyota, including everyone including but not limited to the Sales, Fina More

by DBROWN31MN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Eischens, Patty Coleman
Apr 30, 2024 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and truly value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 25, 2024

Cole was great to work with. EVERYTHING he said happened and I was in & out in the time that he said I would be. More

by jimw-mn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Apr 30, 2024 -

Burnsville Toyota responded

Hi, and thank you for this great review! I am happy to hear that Cole took care of you! He is a great asset and I appreciate all that they do. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 25, 2024

Burnsville is the best place to purchase and service your cars and trucks, I have recommended them to all my friends and family! More

by xiong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Leick, DAS Admin, Brian Xiong, Nathan Dietz, Mike Quam, Mike Peterson, Neil Knutson, Sean O'Driscoll
Apr 30, 2024 -

Burnsville Toyota responded

I cannot thank you enough for your wonderful review of Burnsville Toyota and for your referrals and recommendations! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

April 24, 2024

Terrible service. The service writer yanks my door open is hard as he could. He then hangs on my door. I am not even sure if they changed the oil. They did not swap t More

by MUSTANGHORSEPOWER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The person who billed me was busy on her phone. , Mark Stibal
Apr 29, 2024 -

Burnsville Toyota responded

Hello, thank you for reaching out. We reviewed the surveillance videos from your most recent interaction with our advisor and believe you may have given the wrong store a review. Please contact me so we can discuss this further and ensure 100% satisfaction. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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