Burnsville Toyota

I was greeted upon arriving for my 25,000 miles service on our Highlander and told to wait in the Guest Waiting area. After about 30 minutes I received a text with a video of the vehicle. A little later on our Highlander and told to wait in the Guest Waiting area. After about 30 minutes I received a text with a video of the vehicle. A little later I received a text saying the vehicle was ready and to call a specific number. This call went to the Burnsville Toyota Service Desk who asked if I needed a ride since my vehicle was done. I replied that why would I need a ride when I'm sitting in the waiting area. The service receptionist was confused and said I should come up the the counter where I was helped. I have two major issues with my visit to Burnsville Toyota. 1) the service team not knowing where I was during the servicing of my vehicle. Why was I sent a text to call service when I'm sitting in the waiting area. (someone could/should have simply walked 40' into the waiting area to tell me my vehicle was done as well as letting me know what they found during servicing. 2) When the vehicle was serviced, both the engine air filter and the cabin air filter were flagged as Red but no one in the service department offered me the option to replace either or both filters. Now I am left replacing them both on my own and Burnsville Toyota missed an opportunity to sell me two new filters and the opportunity to fully take care of a customer. I am disappointed in the lack of customer service, the confusion, and lack of communications with me at the Burnsville Toyota Service Department. More

Great service and the Service writer was amazing, super helpful and took care of everything as truck had to stay over night helpful and took care of everything as truck had to stay over night More

I was early and they took me in just good service and very helpful to me very helpful to me More

Great service, I always have my vehicles serviced in this place. Very nice customer service place. Very nice customer service More

Everything was done in a timely manner! No complaints on my end! Thanks a lot!😊😊 No complaints on my end! Thanks a lot!😊😊 More

Service was handled in a very professional way, and everything was done in a reasonable amount of time. everything was done in a reasonable amount of time. More

Very friendly staff. Quick service. We take all our vehicles here for service and will continue to do so! Quick service. We take all our vehicles here for service and will continue to do so! More

Thank you very efficient. Thanks very informative and ready to sell nee services that met the needs Thanks very informative and ready to sell nee services that met the needs More

Jeff was awesome! Jeff found the perfect Tundra for me and I love driving this truck! Thank you Jeff and all the folks at Burnsville Toyota! Jeff found the perfect Tundra for me and I love driving this truck! Thank you Jeff and all the folks at Burnsville Toyota! More

i dont' mind filling out reviews but dont' have time for a wordy review each time. a wordy review each time. More