Burnsville Toyota

I took my rav 4 into repair and had full warranty. The fat arrogant disrespectful service puck said the repair was not covered, when it really was. He didn’t even look at the warranty. I paid out the The fat arrogant disrespectful service puck said the repair was not covered, when it really was. He didn’t even look at the warranty. I paid out the nose for something I shouldn’t have. I took it to another Toyota dealer and they read my extended warranty. How about that? I was paid back by Maplewood. Bottomline, don’t go to Toyota Burnsville. The fat service slob won’t do his job, even if it takes just reading a simple warranty. What a jerk! More

Don't ever buy parts here. You can buy the exact same parts from other Toyota dealers online for less than half the price. One part was $52 from another dealer but Burnsville You can buy the exact same parts from other Toyota dealers online for less than half the price. One part was $52 from another dealer but Burnsville Toyota wanted $115 and refused the reduce the price at all. They quoted me $19 for some bolts (which was still higher than online) and when I showed up they wanted to charge me $45. Plan ahead and order online. I've purchased two new vehicles there but never again. More

Avoid this dealership. I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a r I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a rare vehicle to find. Burnsville Toyota had one available with the necessary after-market accessories on the vehicle. Sales representative Joshua Fisher was respectful and understanding. I also had a positive experience with sales manager Kevin Xiong. I applied for a loan with Toyota financial and spoke with finance director Dominic Martinez. I never once imagined that a finance director would actively use aggressive sale tactics to encourage me in purchasing an extended warranty to include a "burnsville package". To keep this simple and short, I was a victim of signature by swindle. Several days later I noticed the charges from toyota financial. I called the dealership and spoke to a Mike who stated, '"You signed for it". Mike clearly had no customer satisfaction on his mind even though the dealership proudly announces it. The next day. I went in and had Dominic Martinez cancel both contracts. He initial and dated the cancellation on my purchase contract and informed me he will cancel the contracts when It registers into the database. Two weeks later I called Toyota Financial and they informed me that the contracts were never cancelled. On this date, my vehicle license plate permit expired. I called and left a voicemail with Dominic Martinez with no return calls. Frustrated and upset since my payment were due soon, I personally find customer relations manager Anna Schneider on the Burnsville Toyota website. After speaking with her, I finally located a respectful and compassionate employee to assist me in the matter. Anna was able to talk with Dominic Martinez who admitted that he had "lost" the contract forms. I was shocked and confused how a finance director had lost the forms!!!! Anna informed me that my license plates were at the dealership. I informed her that no employee of Burnsville Toyota notified me of the license plates and the discovery of my license plates were only addressed when I informed Anna. Anna apologized for all the mistakes that had been made. I informed Anna it was not her who had to apologize. Anna issued me a refund for one of the contracts and I had already personally called EG Assurance to cancel the other contract. Anna next day shipped the check and license plates to my home. After hanging up with Anna, Dominic Martinez called me because I informed Anna that I wanted a personal apology from Dominic Martinez. Dominic Martinez acknowledged his mistake and absorbed my vocal disappointment. A day later, my title arrived and I noticed that my birthdate was wrong on the title to include the purchase contract. A mistake I felt that a finance director shouldn't had made if he wasn't busy trying to swindle me into signing for additional contracts. Again, I called Burnsville Toyota and the line was picked up by customer service employee Kayla. I informed her of my situation and she told me that everyone that could had helped me was gone for the day. I called around 4pm central time. I asked Kayla if I can speak to administrative personnel to assist me and without any response from Kayla, I was transferred to sales manager Michelle Leick. I explained to Michelle about the handful of problems I had endured with her dealership. Michelle informed me that she will call me the next day to fix the birthdate problem. I will request the general manager to review and provide me with all audio and video recordings of my interactions. I will also request the general manager to investigate how contract documents can go missing in the hands of a finance director. There was a camera pointing down on the desk when the contracts were signed on both situations. I wont hold my breath on these requests. So far, I've dealt with multiple non-customer satisfactory employees and multiple mistakes made on the part of people who are professionals. Maybe the dealership should shift their focus of selling vehicles to finding compassionate and transparent employees. The dealership has all my information and knows how to contact me. I've tried contacting the correct persons but they had eluded my phone calls. I will file a report/review to all review databases to include the BBB, the office of the Minnesota attorney general and the U.S. department of commerce. I will inform everyone in my social network to include the Hmong community on avoiding Burnsville Toyota. They have the worst reviews of any dealership in the metro area. And that streak continues to grow. More

Order brand new 2021 tundra and trade in my 2014 highlander. took it home found damage behind the driver side tail light. Deep paint scratch and tail light Crack from behind. Call them to ask if the highlander. took it home found damage behind the driver side tail light. Deep paint scratch and tail light Crack from behind. Call them to ask if they can help fix it and they said since I drove off the lots then they can't do anything about it and it's not cover by warranty. Spend $54,000 on a brand new truck and still can't even help fix a little scratch to prevent from using. Don't waste time going there More

Economic conditions and high prices will come to bite these Dealers! There will be a difficult change soon. these Dealers! There will be a difficult change soon. More

Bait and switch. I was told the vehicle I wanted was available, so I drove an hour to buy it...only to be told that I needed to order one and wait 6 months. Waste o I was told the vehicle I wanted was available, so I drove an hour to buy it...only to be told that I needed to order one and wait 6 months. Waste of time and I will never buy a vehicle from them. More

Third vehicle purchase here in the past two years. This was exactly the Camry I had been looking for, low miles and certified. The car had some damage on the driver's side door, the salesman told me they w was exactly the Camry I had been looking for, low miles and certified. The car had some damage on the driver's side door, the salesman told me they would have it fixed and would have to get me a second key fob since certified cars have to come with two keys. While the dealer followed up with their promises, I wish these things had been addressed before it was put on the lot for sale. I had to bug them twice about getting the second key, but they did come through. I drove down there to get it and the service advisor squeezed me in on a Monday night to get the key cut and programmed. Super good service by the advisor and tech! More

Very disappointed with my visit here. I spoke on the phone with a team member about reserving a specific vehicle listed on their website. While on the phone, I specifically asked if I would be able to phone with a team member about reserving a specific vehicle listed on their website. While on the phone, I specifically asked if I would be able to put a deposit on the vehicle over the phone and was told, 'we require you be in person to put a deposit on a vehicle.' Knowing this, I scheduled an appointment with a salesman and I jumped in my vehicle and drove over to the dealership and arrived just 30 minutes after the phone call. After sitting down with the salesman, I am told 'shoot, I just had someone call and put a deposit on that specific car, OVER THE PHONE.' I let the salesman know I asked to do this exact thing and was not able, he was not able to provide much help or know why I was told I could not do this. Because of this, I had to put a deposit on a more expensive vehicle, and will be without a car for the next month. Very unimpressed with how the dealership handled this. More

They want to charge an extra $3,000 over sticker if you come from out of state to buy a vehicle. I understand charging over sticker in an era of high demand but charging $3000 over sticker because you are come from out of state to buy a vehicle. I understand charging over sticker in an era of high demand but charging $3000 over sticker because you are from out of state is discriminatory. I should not be surprised since a lot of their online reviews don't look very favorable. maybe they did me a favor?? More

RUN. Easily the most negative retail experience I’ve ever had. My husband and I went in knowing we wanted to purchase a new Toyota Highlander. It should have been a quick and easy sale. We arrived on a Frida had. My husband and I went in knowing we wanted to purchase a new Toyota Highlander. It should have been a quick and easy sale. We arrived on a Friday afternoon with our child in tow, confirmed the numbers were what were previously discussed with sales rep Tim Parker. And waited. And waited some more. Whatever, it’s part of buying car right, sitting in uncomfortable chairs for a while? 2.5 hours in, I send my husband and kiddo home. After I’m there for over four plus hours, with no one asking if I’m good or could go for some water or anything, I get to see the finance manager, Mike Quam. He doesn’t reference any of the numbers we discussed in paper; I have nothing in front of me to reference. He proceeds to sketch out a little graph about the life of the car and warranty options. I say I want the standard, comes with the car warranty. He says so you want basic? Yeah, no frills. Turns out basic is the first tier of their added warranty and he was purposefully misleading about this. Then he “forgets” to count the amount my husband put down to hold the vehicle. It’s a lot of calling my husband (a financial advisor) to sort out all the sketchy xxxx car sales people are famous for. They don’t answer straightforward questions, and ultimately tried to pull one over since I was there solo after 4.5 hours of waiting and desperate to leave (last part is accurate). Every time we redo it, it takes even longer because they are stuck in the 90s (tracing paper!? Join the digital age, Burnsville Toyota!). I ultimately ended up walking away from the car. Even if the end result was the same and we could get them to agree to the math we already did and I got my car, I could not feel good giving my hard-earned money to these lowlifes. I’m sure they will dispute my recollection because they tried to gaslight me all night. Looking forward to going elsewhere, and you should too! More