Back

Burnsville Toyota

Burnsville, MN

4.4
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

Directions

By Type

1,499 Reviews of Burnsville Toyota

May 13, 2023

The actual LOF service was good, as always. I was however quite annoyed that instead of telling us that they thought we had too many floor mats they instead took it upon themselves to remove a More

by JJONES5294
Recommend Dealer
Yes
Employees Worked With
Bob McCoy, Tyler Johnston
May 16, 2023 -

Burnsville Toyota responded

I would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 13, 2023

Knowledgeable and experienced staff. would recommend to others and definitely would be bringing my car in again. More

by pieper.rands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
May 16, 2023 -

Burnsville Toyota responded

Pieper, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 13, 2023

Fantastic experience purchasing my RAV4 Hybrid at Burnsville Toyota through Jason Ruhland. He is a fantastic sales guy to work with! Also a shout out to Matt Christiansen in the finance department. Y More

by Suechrist
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Ruhland, Matt Christiansen
May 16, 2023 -

Burnsville Toyota responded

I cannot thank you enough for your wonderful review of Burnsville Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 13, 2023

Told them to do tire rotation but didn’t and spent 2 hrs on oil change More

by MOHA272561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
May 16, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Burnsville Toyota does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 12, 2023

All other Toyota dealer I’ve had service my cars clean and wash my car after servicing. Burnsville Toyota is no longer doing so. I’m told it’s due to construction of new service bays. Previously they off More

by LERVICK500
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
May 16, 2023 -

Burnsville Toyota responded

Thank you for the great feedback! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 12, 2023

Tyler our salesman is so personable that he make the experience so much smoother. Everyone we dealt with from the financial to Josh making service arrangements has been super nice. It really wants you More

by mjdavis_03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Tyler Borgen, Dominic Martinez
May 16, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 11, 2023

Sean helped me tremendously and promptly in an emergency battery failure without an appointment! So thankful since I needed to pick my wife up that day from surgery. More

by Dwallace2624
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
May 15, 2023 -

Burnsville Toyota responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 11, 2023

It took too long. It was over an hour and I had an appointment. It was for maintenance. More

by KOSCARSON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
May 15, 2023 -

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 11, 2023

He was very nice and explained everything! My car was ready within 45 minutes and i was given a full explanation of what was done. More

by berres29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
May 15, 2023 -

Burnsville Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 11, 2023

very prompt, professional and competent work. I thought the video helped me understand exactly what was done. More

by BIRCHWOOD1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
May 15, 2023 -

Burnsville Toyota responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

...
109
...