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Burns Ford
Lancaster, SC
373 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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373 Reviews of Burns Ford
September 28, 2015
Great! Everyone and everything was great!! Everyone tried to help me as much as possible! At the end of the day I got the car of my dreams and I LOVE IT!!! T Everyone and everything was great!! Everyone tried to help me as much as possible! At the end of the day I got the car of my dreams and I LOVE IT!!! Thank you for everything. More
by Jillian
Employees Worked With
Carl Raffaldt
September 28, 2015
Superb Experience I had inquired about a particular Mustang that I was having trouble finding in Charlotte and within 2 days Mr. Burns had the car I wanted on his lot. I had inquired about a particular Mustang that I was having trouble finding in Charlotte and within 2 days Mr. Burns had the car I wanted on his lot. I arrived and was greeted promptly and professionally. The car I was there to see was right in front waiting for me! Carl was great during the test drive even offering to let me go alone. Kevin was great in the finance department and answered all my questions. Seth helped me set up my phone with the Bluetooth and showed me all the bells and whistle of the car. Kelly the customer service rep was also very nice and conversational. I received this excellent service all under 2 hours. My time is important to me so I appreciated the team work and swift process at Burns Ford. I would most definitely refer anyone looking for a new Ford to this fabulous team. More
by Mustang
Employees Worked With
Robert Burns, Kevin Padgett, Carl Raffaldt, Seth Miller, Kelly Catledge
September 28, 2015
The Works ✔️Up Grrrreat ??Up on my Ford Ranger, except for no battery evaluation there was nothing indicated for the battery, all other areas of The Works was mark Grrrreat ??Up on my Ford Ranger, except for no battery evaluation there was nothing indicated for the battery, all other areas of The Works was marked as usual: red, yellow green More
by Spfaile1
Employees Worked With
Danny Ferguson
September 28, 2015
service department Was very helpful in getting my vehicle in on a Saturday, my only day off. Service was very good and techs were very pleasant. Thank you. Was very helpful in getting my vehicle in on a Saturday, my only day off. Service was very good and techs were very pleasant. Thank you. More
by truckman, sans103
Employees Worked With
Danny Philbeck
September 25, 2015
Customer Service We purchased an Explorer in April. We weren't pressured at all! We were given extra time to test drive before signing any paperwork. Also given a goo We purchased an Explorer in April. We weren't pressured at all! We were given extra time to test drive before signing any paperwork. Also given a good deal on trade ins. Very satisfied with my new ride. September was time for service. Quick appointment and everyone from calling to schedule to checking out was very friendly and helpful. More
by Carterbb
Employees Worked With
Carl Raffaldt, Colby Simpson
September 25, 2015
deisel service Recently moved to this area and had oil change done on my F350 6.0 deisel, Price was with in reason less than i thought it would be...the service peop Recently moved to this area and had oil change done on my F350 6.0 deisel, Price was with in reason less than i thought it would be...the service people were nice and completed job fairly fast. That weekend i went to tow my two show trucks to kentucky for a show and 3/4 of the way up saluda mtn. i lost all power and was smokin like crazy...limped truck to burns ford service dept got right on it found the problem and again saved me $$$$....eplained to me what happend and what needed to be done.. i am very pleased with their work and prices...will definetly reccomend burns and will return myself for any work needed done.. Thanks Guys Tom Lyons More
by thumper
Employees Worked With
Tim Chandler
September 25, 2015
Parts made simple Ordered parts from the parts dept. and had no issues. Parts were correct the first time so didn't have to worry about returning anything. It was simpl Ordered parts from the parts dept. and had no issues. Parts were correct the first time so didn't have to worry about returning anything. It was simple and employees were knowledgeable. More
by Bodyshopgirl
Employees Worked With
Tim Hinson, Gary-Delivery Driver, Al Twedt
September 25, 2015
A GOOD PLACE TO BE FOR HELP I LIKE TO SAY IT WAS A GOOD VISIT, THE MAN THAT WAS AT THE FROUNT GOT MY NAME AND INFOR AND SHOW ME TO THE WAITING ROOM,THE ROOM WAS NICE AND CLEAN TH I LIKE TO SAY IT WAS A GOOD VISIT, THE MAN THAT WAS AT THE FROUNT GOT MY NAME AND INFOR AND SHOW ME TO THE WAITING ROOM,THE ROOM WAS NICE AND CLEAN THE PEOPLE,S THAT CAME BY WAS NICE.OH THE REST ROOM WAS NICE TO.I WILL COME BACK AND TELL MY FAMILY ABOUT BURNS FORD.IT WAS A GOOD DAY .THANK YOU TO EVERY ONE. MS GLENDA D MCGRIFF More
by 55bigred
Employees Worked With
Tim Chandler
September 25, 2015
at first i wasn't happy withthe service. After talking it over with the service manager,Iam happy now and will let them service my car later.you have a great service manager. After talking it over with the service manager,Iam happy now and will let them service my car later.you have a great service manager. More
by janet
Employees Worked With
Colby Simpson
September 24, 2015
Great friendly service When I scheduled my appointment for service I explained that I own a small business and that I could not be gone very long. The service department sai When I scheduled my appointment for service I explained that I own a small business and that I could not be gone very long. The service department said they would have two people to work on my explorer so I would be out as soon as possible. What would have taken three hours only took around one hour and ten minutes. I love the fast friendly service. More
by gloriamcfalls57
Employees Worked With
Tim Chandler
