Burlington Subaru

Best Dealership Experience EVER I have purchased many vehicles in many locations on the East Coast over 20+ years. Crystal was responsive, helpful and extremely professional and cou I have purchased many vehicles in many locations on the East Coast over 20+ years. Crystal was responsive, helpful and extremely professional and courteous via email and phone prior to my visit to the dealership. She made me feel comfortable from the moment I entered the showroom to the moment I left with my new Outback. Crystal is a very knowledgeable and extremely proficient member of the sales staff. I was impressed with her all around integrity regarding my purchase. I HIGHLY recommend Crystal Careau to anyone looking to purchase a vehicle. A+++++ More

Best experience ever I was in the market for a car that fits all my disares for a long time, Phil made that experience great because he had patience to listen to all my n I was in the market for a car that fits all my disares for a long time, Phil made that experience great because he had patience to listen to all my needs and he made sure that I like the vehicle I am buying, I am pretty spoiled customer and I took for a test drive more than 5 cars till I found the best fit. I strongly recommend him to everyone who is looking for a new ride and a gooood deal. More

Great staff and service The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolv The staff at this Subaru is the best! In particular, Sheryl has helped us out a few times in the past with her knowledge and ability to quickly resolve a problem. I brought our Impreza in a few months ago on a Sat PM during a snow storm because the driver's side wiper arm was not working. Thinking I'd have to leave it there for a few days until a service appointment opened up, she grabbed her tools from behind the counter (what customer service person has a toolbox behind the counter?!), showed me how to access the bolt, and had the wiper working in 2 minutes. Prior to that, during the summer, I was commenting that our Forester required oil being added between oil changes, which had me concerned that if the oil light went on I could damage the engine if I wasn't able to top it up immediately. She gave me a complete explanation of how much oil is left when the sensor is triggered and how much I would need to add, which was spot on. I really appreciated the reassurances. Moved to VT 2 years ago, and prices are competitive in comparison to previous locations. Sometimes it takes a while to get a non-urgent service appointment, but that's a good indication of popularity/satisfaction. More

Best dealer experience ever Phil was awesome! He helped me lease a brand new 2017 Impreza 5 door (that is amazing) and I can honestly say it was the smoothest purchase I've ever Phil was awesome! He helped me lease a brand new 2017 Impreza 5 door (that is amazing) and I can honestly say it was the smoothest purchase I've ever made! I knew that going to Phil and Burlington Subaru would be the right choice and I couldn't be happier with my decision! More

Fantastic I just purchased not only my first new car in 12 years, but also my first Subaru. Without a doubt, Burlington Subaru gets a solid 5 stars for Phil Sh I just purchased not only my first new car in 12 years, but also my first Subaru. Without a doubt, Burlington Subaru gets a solid 5 stars for Phil Sheridan's professional and personable approach to sales. Phil went over every detail, including the Subaru checklist for buyers & what's really fun about owning a Subaru Outback. I was made to feel completely at ease with taking time to make a thoughtful decision. I highly recommend Burlington Subaru! More

Terrible service department I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terribl I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terrible experience. There were many reasons, but the most ridiculous was that I was put in charge of finding my own parts when the dealer could not locate them for a scheduled repair. I scheduled the recall appointment more than a month out, and when I brought the vehicle in they did have the part to complete the work. If they didn't have the part for a known recall appointment, why was I not notified? They insisted the part would not be in for 6 months, but that if I tried to get the part myself things would go faster. After nearly daily phone calls with different Subaru parts dealers I located my own part. I have never been responsible for getting my own parts for repairs by a mechanic or service department in my life. Ridiculous. In addition to all of this, the lack of communication, lack of respect for the customer, inability to finish the work in the timeline that they proposed (both times the car went in they kept the car for an extra day as the work did not get completed when they said it would), inappropriate service charges and lack of follow through were all sub par. In short, if you are considering Burlington Subaru for service, go elsewhere. A previous reviewer stated that the culture there seems "shady" and I agree. They are terrible. More