Burlington KIA

This has been the easiest and most transparent process I’ve ever had buying a new car. Dane DiPaolo and Gary Abrams were prepared for our arrival and ready to take care of us! Jean Claude was excellent an I’ve ever had buying a new car. Dane DiPaolo and Gary Abrams were prepared for our arrival and ready to take care of us! Jean Claude was excellent and fast with the appraisal of our trade in and worked seamlessly with sales! My wife is pleasantly surprised with the process! Definitely recommend Burlington Kia and Dane and Gary! More

Some words of warning based on my most recent visit: -They charged $50 in labor to replace two air filters. They noted that it would "only take about ten minutes!" So that's $50 for 10 minutes' visit: -They charged $50 in labor to replace two air filters. They noted that it would "only take about ten minutes!" So that's $50 for 10 minutes' work, plus the cost of the filters themselves... -They did not include the labor costs when they quoted me for the air filters, even though I asked for the total cost. -My invoice said I "declined recommended maintenance" because I didn't shell out $10 for "car deodorizer," aka air freshener spray. I had to speak with the manager to get the "declined recommended maintenance" line struck from my paperwork. -I also let the manager, Frank, know that the cashier and another employee were within six feet of me chatting for an extended period of time with their masks pulled down under their chins, and that employees were pulling their masks down and failing to maintain social distancing at the main customer service desk as well. He told me that wearing masks is "a matter of opinion." In fact, it is a matter of executive order in NJ. -The manager also said that he "can't be held responsible for the actions of others." I pointed out that that's literally his job, to supervise others, enforce policies, and oversee his department. I told him that I strive to take accountability for those who report to me at my job, because it's what a manager should do. He responded, "Oh really? What do *you* manage?" questioning me personally rather than stepping up and taking responsibility for his own team and the safety of his customers. -I had to wait for over 30 min to get my payment processed due to the fact that the cashier didn't know what she was doing. -Throughout all of this, they left my car running without telling me. (I had told them when I came in that I was a little low on gas, and they said not to worry, that it wouldn't be an issue since it was just an oil change. If my friend hadn't noticed the car running it would have run clean out of gas while I waited.) -They did not mention that my rear brakes were getting low; I found out after I had left the dealership when I reviewed the vehicle inspector's notes. -Frank did credit me the cost of an air filter for my trouble, but when you're charging $50 for ten minutes of work that honestly doesn't feel like much of a gift. More

Unethical dealer! First let me say that this is not written in anger, although I was pretty angry at the time. These are just the facts. Joe M. and Alec M. offered me a deal and asked me to come back written in anger, although I was pretty angry at the time. These are just the facts. Joe M. and Alec M. offered me a deal and asked me to come back in “in good faith” so he knew I was serious about buying. I verbally agreed to the deal and I went there. I sat for an hour as Alec went through the logistics of buying a car. After finding out my high credit score and learning my financials, he came back saying his manager said no to the deal. When I confronted the manager, Joe M. about why he wasn’t honoring the deal now after having me sit there for an hour waiting, he said he changed his mind. I can only assume he changed his mind because he felt like he could get more money out of me. He then got belligerent and wouldn’t give me his card or even write his info down yelling “ you know what? No. I don’t have to give anything to you!” What dealer promises you a deal, asks you to go back, has you waiting for an hour letting you think you are buying the car and then withdraws the deal as the client is sitting there? What kind of manager yells at a customer? Very unprofessional, unkind and unethical. More

I got my 2021 K5 GT Line car yesterday. Brian was like my dealership dad(I'm 27). He was honest with me the whole time and understood my difficult situation with my prior Honda Accord having a hefty amount o dealership dad(I'm 27). He was honest with me the whole time and understood my difficult situation with my prior Honda Accord having a hefty amount of miles on it while still being new. They worked out a great deal for me which was difficult with my situation and I am very grateful. Brian helped me every step of the way with being extremely informative on everything that the car and deal entailed. Along with being personable, I couldn't ask for anything better as a person who works in Hospitality Management and understands client and employee relations importance. More

Gary was very pleasant and knowledgeable. A very friendly atmosphere which made our purchase stress free. I would Highly recommend Gary and Burlington Kia Thank you! atmosphere which made our purchase stress free. I would Highly recommend Gary and Burlington Kia Thank you! More

Gary Abrams was an absolute pleasure to deal with! He was so professional, courteous, friendly, and so patient helping us to get a great deal on our car. I would definitely recommend him to anyone looki was so professional, courteous, friendly, and so patient helping us to get a great deal on our car. I would definitely recommend him to anyone looking for a new car!! More

Brian B did a great job at making my first car buying experience quick and easy. He was very attentive to my car needs and the final price was exactly as negotiated with no last-minute surprises! experience quick and easy. He was very attentive to my car needs and the final price was exactly as negotiated with no last-minute surprises! More

Brian is very personable and friendly and made the car buying experience a relatively painless process. I would highly recommend this dealership to anyone interested in buying a Kia. buying experience a relatively painless process. I would highly recommend this dealership to anyone interested in buying a Kia. More

Brian B. is AWESOME! He made my 2nd experience with this dealership perfect! Thank you Brain for know exactly what I needed. You're the Best! dealership perfect! Thank you Brain for know exactly what I needed. You're the Best! More

Gray Abrams made my purchase at ease his personality is wonderful he take his time with also didn't feel pressure to buy over all he's just a wonderful guy ❤ wonderful he take his time with also didn't feel pressure to buy over all he's just a wonderful guy ❤ More