Burlington KIA

Test drove the new Carnival with Brad Doele (who could not have been nicer and more professional…even if he tried). Worked out most of the pricing via text, then returned to buy it. I was well prepared not have been nicer and more professional…even if he tried). Worked out most of the pricing via text, then returned to buy it. I was well prepared for all the potential negative things that happen too frequently at dealerships, but none of that happened to me. Brad (in Sales), and Peter (in Finance), were an absolute pleasure to deal with! * My new Carnival is awesome! More

Couldn’t pay me to buy a car from this dealership. If you or a family member decide to visit, PLEASE protect yourself and bring a friend or family member not involved in the decision as an impartial o If you or a family member decide to visit, PLEASE protect yourself and bring a friend or family member not involved in the decision as an impartial observer and second opinion. ESPECIALLY if you are a woman. Spark notes below: —Unnecessary “global wide” market adjustment on every model coupled with sticker price side lines that add unnecessary add ons. Over $7000 added to the MSRP of a car for nothing. Example: Added $3,995 on top of MSRP as a market adjustment - just because. $450 add on for nitrogen filled tires - you can get this free at local vendors. —Test drives are a joke. They take you out onto 130 north, up a half mile to a jug handle, back down south a mile to another jug handle and then north into the dealership. All-in-all less, this “test drive” was less than 5 minutes in a straight line. —Asked to see the condition of a certified preowned car and made clear we weren’t planning to buy today. They insisted we had to drive it. This “test drive” was literally a circle around the dealership staying in the lot the entire time. —Refused to give pricing unless you commit to buying a car. —After the salesman talked in circles dodging the direct repeated question for pricing on two cars. Sales manager Jason became involved. Apparently using the word “No.” as a complete sentence is being quote “combative”. —Salesman called back and left two voicemails with family member attempting to gaslight her on the events and what lead to the outcome referring to me as a quote “problem” and quote “wanting to talk this through again just us”. Turns out saying no to buying a car without an understanding of price isn’t just “combative” it’s also being a “problem.” The lack of professionalism and attempts to take advantage of the unknowing buyer is astounding and disgusting. Do not buy a car here. More

Burlington KIA did not disappoint and great salesman Gary Abrams and Chris were excellent and Kind Abrams and Chris were excellent and Kind More

Duane Hale and Diana Christina are wonderful. Customer service was amazing and they truly listened to my wants and needs. They were knowledgeable and professional in every way. I would highly rec Customer service was amazing and they truly listened to my wants and needs. They were knowledgeable and professional in every way. I would highly recommend them for any future sales/finance needs. I left there with more than expected and was on hundred percent satisfied. More

Sales department is very helpful and generous, however the service department is rude and inconsiderate. Long story short I was sold a Lemon and its been sitting in the service shop at Kia Burlington for the service department is rude and inconsiderate. Long story short I was sold a Lemon and its been sitting in the service shop at Kia Burlington for 2-3 weeks, nobody at Kia thought to notify me that I would be receiving a new engine covered under warranty until I called them for the 3rd time a week into it being there. I was initially told the engine was on the way and had been ordered on that call. Well…. That was a great sounding lie because when I called a week later to check on status of this they said the engine was on backorder and they somehow cant give me an ETA on when the engine will arrive to the shop. This is very peculiar to me in itself, but the fact the lady(s) I spoke with on the phone have nothing helpful to say is shocking. At least if you’re gonna be unhelpful maybe you should perhaps change the tone of your voice. Its not my fault you don’t enjoy your job. And when I asked if I am able to get help for a loaner or rental even they told me they don’t do any of these things which is contradicting what I have read online about your warranty policies. It’s cool though I’ll just struggle as a working student and walk around for miles everywhere I have to be for the next month or two like I’ve been doing. Don’t buy here if you have other options. More

Purchased 2020 Kia Soul and could not be happier. Gary Abrams is the best. Thank you Gary Abrams is the best. Thank you More

I had the best buying experience here. I was treated like a person/friend not a $ sign. My sales rep Dery Santos was amazing. He answered all of my questions and he made sure I understood I was treated like a person/friend not a $ sign. My sales rep Dery Santos was amazing. He answered all of my questions and he made sure I understood everything. The finance manager Duane was awesome. He explained everything to me prior to me signing the paperwork and made sure I understood everything. I would HIGHLY recommend Dery and this dealership if you want to be treated like you should be!!! Everyone at Burlington Kia thank you for making this happen and making it the best experience ever!!! More

Not only did I have a terrible experience buying the car, it now has major issues. I took it for its 1st oil change, and it came back that it needs $4000 to repair. It’s a 2020 and worst part is that it was it now has major issues. I took it for its 1st oil change, and it came back that it needs $4000 to repair. It’s a 2020 and worst part is that it was Joe, who is a manager at Kia Burlington, vehicle. So the manager just knew it needed major work and just sold us a damaged car. DO NOT BUY FROM KIA BURLINGTON. More

I can't say enough about Gary Ahbrams. Great experience purchasing a vehicle from him. He was honest, straight forward and in the end got us what we wanted. Overall friendly staff. Great experience purchasing a vehicle from him. He was honest, straight forward and in the end got us what we wanted. Overall friendly staff. More

Purchased our 3rd vehicle from Burlington Kia. ..amazing staff and awesome sales Rep Brian B. his friendly service and professionalism will keep us returning for every vehicle purchase. I will reco ..amazing staff and awesome sales Rep Brian B. his friendly service and professionalism will keep us returning for every vehicle purchase. I will recommend to anyone and everyone I know to look to Burlington Kia for their future car purchases. Thank you Brian. More