Burlington KIA

Clean facilities and friendly staff. I was impressed with the servicesand will be sure to go back and recommend the place to others! I was impressed with the servicesand will be sure to go back and recommend the place to others! More

I recently purchased a Kia Telluride at the Burlington Kia dealership. Overall, my experience was terrible. In summary, it was the least transparent and most deceptive experience I’ve had purchasing a c Kia dealership. Overall, my experience was terrible. In summary, it was the least transparent and most deceptive experience I’ve had purchasing a car. My car purchase experience spanned two consecutive days. On the first day I walked out the door with one piece of paper – the window sticker – which had the features and price of the car I was considering clearly spelled out in exchange for my commitment in the form of a deposit. The following day, I excitedly arrived via a 60-minute Lyft at the dealership eager to be driving home a new Kia Telluride. It would be an understatement to say that I was shocked to see the “new” price of the Kia Telluride had increased by $7,000 from the window sticker I was given the day before, an increase of over 20%. I immediately expressed my frustration and asked to speak directly with the sales manager. Specifically, I wanted to know how I could walk out of their dealership with only one piece of paper clearly stating the specific car, VIN number and price only to show up the next day to a price $7,000 higher with zero discussion (let alone a mention) that the numbers on the paper they gave me were not to be trusted. The closest thing I received to an answer from the Sales Manager was “We can’t let that much profit walk out the door,” which still doesn’t explain why they would intentionally deceive a potential buyer by taking a deposit and giving them a window sticker with fictitious prices. I reluctantly agreed to purchase the car because I truly liked the car and knew it could take months to even locate a similar car, let alone have to go through any dealership experience again. Burlington Kia certainly used the current market conditions to take advantage of a customer. My experience at the Burlington Kia was nothing short of despicable. It was deceptive, misleading and dishonest. I strongly recommend steering clear of this dealership. More

I had a great salesman named Xavier who was friendly, helpful, good, great and knowledgeable helpful, good, great and knowledgeable More

Chekeria was super nice and easy to work with! She was knowledgeable about the vehicle we were interested in and the whole process. Eric from finance was friendly, funny and also easy to work wi She was knowledgeable about the vehicle we were interested in and the whole process. Eric from finance was friendly, funny and also easy to work with! Both of them together made the car buying experience quick and pleasant! Thank you Chekeria and Eric!! More

Recently went to Burlington Kia to see about purchasing a used Kia. I was greeted by the nicest young man-Gavin Brown. He made my buying experience excellent. He is honest and gives you step by step on the p used Kia. I was greeted by the nicest young man-Gavin Brown. He made my buying experience excellent. He is honest and gives you step by step on the process. I want to give a shout out to the finance guy he got me a great deal on financing. I would recommend these guys for your next car buying experience. Ask for Xavier and tell him Kathy sent you THANKS BURLINGTON KIA More

Came and got a car from Larik. Easy process. Test drive etc was cool thanks etc was cool thanks More

Terrible experience. I talked with Ashley via email, text and multiple phone calls about a specific vehicle we were interested in buying. I made an appointment for the same day, and she was aware that my hus and multiple phone calls about a specific vehicle we were interested in buying. I made an appointment for the same day, and she was aware that my husband and I were driving from over an hour away. When we got to the dealership, we found out that the car we had discussed had been sold the day before - and in fact was never even IN BURLINGTON (it had been at a Kia dealership in Greensboro, apparently)! The sales team could not have cared less that we had driven from out of town for a vehicle that was never there to begin with. They didn't even offer to call the Greensboro dealership for us - just said "oh, sorry - you can call them if you want." I understand that mistakes happen but the lack of customer service was appalling. I will never be returning and would absolutely not recommend Burlington Kia. More

I was visiting NC from out of state and had to have some work done on my car. I was very pleased with the service and personnel. If I lived in the area, this would be the place I'd take my car. work done on my car. I was very pleased with the service and personnel. If I lived in the area, this would be the place I'd take my car. More

worst experience of my life, i seen a car on the web for one price and when i get there they cant sell it for that its a higher price. the old bait and switch. i will never buy nor recommend anybody to buy one price and when i get there they cant sell it for that its a higher price. the old bait and switch. i will never buy nor recommend anybody to buy from this dealership More

Extremely negative experience w/Burlington Kia. I corresponded with Ashley Lamberson about a specific certified pre-owned vehicle listed on their website. Before I was able to come see it, I noticed corresponded with Ashley Lamberson about a specific certified pre-owned vehicle listed on their website. Before I was able to come see it, I noticed that it was no longer listed on their website. When I asked Ashley about it, she assured me it was still available, and said it wasn't showing because of website problems. I made an appointment to come see the car, and when Ashley called me that day to confirm my appointment I again asked her if it was available and she assured me it was. Once I arrived one hour later I was handed off to another salesperson who told me "Unfortunately the car you were interested in has just been sold." Really, sold in one hour, on a Wednesday morning with not a single customer in sight? It's now obvious that the car sold at least a few days before and was removed from the website for that reason. Ashley lied directly to me multiple times just to get me in the dealership. Why would I buy from a dealership more than an hour from home that lied to me? I can buy from an honest one just a few minutes from home. Worst car dealership experience I've had in years. More